Jesvin P George
Manager in Cult Fitness
Bengaluru
Summary
Dedicated and experienced professional seeking a position where I can utilize skills, customer service, and management to help clients. Passionate about helping individuals and dedicated to providing exceptional customer service. Eager to contribute to the success and growth of a organization by delivering high-quality training programs and fostering a positive and motivating environment for clients and staff alike.
Overview
6
6
years of professional experience
20
20
years of post-secondary education
1
1
Language
Work History
Center Manager & Personal Trainer
Cult fitness
11.2021 - 06.2023
- Training, and supervising fitness trainers, front desk staff, and other gym personnel.
- Developing and implementing strategies to attract new members to the gym. Creating membership packages and promotions that increased sign-ups up to 70%.
- Ensuring excellent customer service is provided to all gym members and Addressing member inquiries, concerns, and complaints in a timely and professional manner.
- Overseeing the maintenance and cleanliness of the gym facility. Managing equipment inventory and coordinating repairs and maintenance as needed.
- Ensuring compliance with safety and health regulations in the gym environment.
- Collaborating with fitness trainers to develop group fitness classes and training programs.
General Fitness Trainer
Power World Fitness Center
03.2019 - 10.2021
- Expanded clientele base through successful referrals from satisfied customers and targeted marketing efforts.
- Mentored new fitness trainers, sharing best practices and guiding their professional development within the industry.
- Improved client fitness levels by developing personalized workout plans tailored to individual needs and goals.
- Boosted client motivation through consistent encouragement, support, and progress tracking.
- Implemented safe and effective exercise programs, reducing the risk of injury for clients during workouts.
- Educated clients on proper nutrition habits, leading to healthier lifestyles and improved weight management outcomes.
Non-voice Customer Care Executive
Allsec technologies private ltd
04.2017 - 01.2019
- Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
- Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
- Supported the development of departmental policies, drawing on extensive experience in providing exceptional customer service.
- Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Coordinated timely responses to online customer communication and researched complex issues.
Education
High School Diploma -
Proton Fitness Academy
Bengaluru, India 04.2001 - 04.2021
B.com -
AMC College
IndiaPUC(Computer Science) -
Sree Vivekanandha Higher Secondary School
Kerala10TH - undefined
Christ King High School,Manimooly
Skills
Call Center Operations
Excellent knowledge of anatomy, physiology, and exercise science principles
Proficient in conducting fitness assessments and designing personalized exercise programs
Strong communication and interpersonal skills to effectively engage with clients and team members
Ability to motivate and inspire clients to achieve their fitness goals
Experience in gym management, including staff supervision, scheduling, and facility maintenance
Knowledge of sales and marketing strategies to drive membership sales and retention
Customer Response
Accomplishments
- Supervised team of 6 staff members and 200 clients
- Accomplished 48 lakhs pre sales in 3 months.
- Donated blood as part of social initiative.
- Awarded as best Manager in driving the sales and managing personal training together.
Personal Information
Date of Birth: 03/19/94
Timeline
Center Manager & Personal Trainer
Cult fitness
11.2021 - 06.2023
General Fitness Trainer
Power World Fitness Center
03.2019 - 10.2021
Non-voice Customer Care Executive
Allsec technologies private ltd
04.2017 - 01.2019
High School Diploma -
Proton Fitness Academy
04.2001 - 04.2021
B.com -
AMC College
PUC(Computer Science) -
Sree Vivekanandha Higher Secondary School
10TH - undefined
Christ King High School,Manimooly