Jeswin Joseph
New Delhi
Summary
Articulate and engaging Tour leader experienced in running fun, informative tours. Smoothly accomplishes tour goals. Expert in maintaining group schedules and strong safety standards. Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated to providing clients with the best customer service and travel experience possible.
Overview
9
9
years of professional experience
Work History
Tour Guide
Delhi By cycle
New Delhi
05.2016 - 05.2023
- Conduct Bicycle tours in different parts of Delhi along with long distance cycle expeditions
- Organized Public, Private, and Educational Tours
- Managed group and private Tours of museums
- Developed and delivered specialized tours for school groups
- Displayed strong public speaking and communication skills to facilitate high quality guest tours
- Provided excellent customer service, resulting in high customer satisfaction ratings
- Escorting the pax through different sites
- Accompanied some clients on trips, serving as a translator and provided assistance throughout the trip.
- Show clients different points of interest and answer any and all questions to the best of my ability
Omni Sport Leader
Decathlon sports Private limited
New Delhi
07.2021 - 07.2022
- Meet and greet customers and making them feel welcome
- Developed and delivered specialized tours for school groups
- Provide excellent customer service to all customers, at all times
- Maintaining good business relationships with existing clients
- Working a fast-paced and high-volume retail environment
- Deal with customer feedback, enquiries, and complaints
- Ensuring sales targets are met before the specified deadlines
- Supervising junior sales representatives
- Working in a team to ensure sales targets are met and exceeded
- Regularly reviewing sales strategies and targets
Operations Manager
Urban Kyari Pvt. Ltd
New Delhi
04.2020 - 06.2021
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Managed scheduling, training and inventory control
- Oversaw and evaluated workflow and productivity, making changes where necessary
- Developed and implemented performance standards and procedural changes to drive productivity and quality
- Handling staff, activities and queries of the customers
Tour Leader
Peak DMC
New Delhi
09.2015 - 07.2017
- Led guided tours and informational talks for large groups to showcase attractions and highlights
- Provided excellent customer service, resulting in high customer satisfaction ratings
- Facilitated tours to groups of up to 20
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests
- Developed guest relationships to achieve high level of satisfaction
- Educated and shared natural, geological and cultural history through story-telling
- Made successful hotspot recommendations to guests based on individual tastes and preferences
- Described tour points of interest to group members, responding to questions and inquiries
- Planned itineraries in accordance with weather forecasts and length of each tour
- Developed well-versed tour guides by mentoring and training peers
- Researched site history and environmental conditions to plan appropriate expeditions, instruction and commentary
Tour Leader
Intrepid Travel
New Delhi
05.2023 - Current
- Led guided tours and informational talks for large groups to showcase attractions and highlights.
- Customized tours to meet specific interests of diverse groups of tourist.
- Escorted individuals and groups on sightseeing tours and through points of interest.
Education
Bachelor of Computer Applications - Operating Systems, Data and Database Management
Jamia Hamdard University
New Delhi09.2015
Certificate in Event Management - Different Aspects of an Event
Madras Christian College
Chennai03.2015
Diploma in Human Resource Management - Management Theory And Practice, Manpower Planning,
Madras Christian College
Chennai03.2015
Skills
- Wilderness Advanced First Aid (WAFA)
- Strong Customer Service
- Excellent communication
- Rapport building
- Planning & organizing
- Time management
- Public speaking
- Active listening
- Computer skills
- Good work ethic
- Multitasking
Affiliations
- Travel
- Cycling
- Films
- Reading
- Photography
- Community Involvement
Languages
English, Spanish (A1), Hindi, Malayalam, Tamil
First Language
Declaration
I hereby declare that all of the information stated above is true to best of my knowledge and belief.
Date :
Place : (Jeswin Joseph)
Timeline
Tour Leader
Intrepid Travel
05.2023 - Current
Omni Sport Leader
Decathlon sports Private limited
07.2021 - 07.2022
Operations Manager
Urban Kyari Pvt. Ltd
04.2020 - 06.2021
Tour Guide
Delhi By cycle
05.2016 - 05.2023
Tour Leader
Peak DMC
09.2015 - 07.2017
Bachelor of Computer Applications - Operating Systems, Data and Database Management
Jamia Hamdard University
Certificate in Event Management - Different Aspects of an Event
Madras Christian College
Diploma in Human Resource Management - Management Theory And Practice, Manpower Planning,
Madras Christian College
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