Jeswin Joseph

• IT support L2 level.
• Kaspersky Endpoint Security administration.
• PBX, VoIP administration.
• Vendor, Asset management.
• O365, MS Teams administration.
• Troubleshooting escalated issues.
• VM management.
• Access control CCTV management.
• Datacenter support.
• IIS Hosted web applications support.
• VPN Issues troubleshooting.
• Work from Home global support.

• Application support –Audit: internal and external web applications which includes.
• Application Deployment support for DEV, QA, Staging and Production.
• Windows server monitoring and configuration changes based on the CR form onsite support teams.
• Provide support for SQL Server 2016 Failover, High Availability solutions.
• Verify and configure the firewall, certificates, SPNs based on the environment requirement.
• Co- ordinate with multiple teams to resolve multiple application, server, firewall and environment related issues.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Product support based on in-house, remote ERP development, production environments with TFS, VSS version controls and database services oracle 11g express, SQL 2008-2016 editions.
• Administration of Active Directory user accounts, file permissions, and assign role-based permissions and place them in appropriate Organizational Units.
• Installation and configuration of VMware Virtual machines, Proxy Servers, DNS, DHCP, Azure cloud services and maintenance of desktops and server based anti-virus and hardware firewalls.
• Configuring and managing of wireless router for Tablet Pc’s and Laptops.
• Setting-up conference meetings with laptops, projectors, VoIP devices etc.
• Day to day administration of CCTV, EPBX management, backup activities, documentation etc. as per the ISO 9000:2008 quality standards.
• Client-side implementation (remote/onsite) & product support for managing dedicated, cloud windows 2008 R2, 2012 R2 domain-based networks with IIS & SQL server Editions.

• Implementing, configuring, managing & troubleshooting of domain network infrastructure as per the approved design from the designing team; Which includes

● Active Directory

● Exchange server 2003,2007,2010

● DNS, DHCP

● Hyper – V, Citrix Xen App

• Developed lesson plans, instructional materials and written practice tests for MSCE training courses.
• Monitored day-to-day IT adminstration activities of company and employees, noting areas needing improvement and implementing plans for rectification.
• Developed curricula, instructions, documentation and written tests for Microsoft training courses.