Jeswin Joseph
Windows System Engineer
Kochi,KL
Summary
Profile Summary
Working as a System Engineer-L2 at Petrolink Data Services Pvt Ltd with total 8+ years of server-side -implementation, development support & IT-infrastructure administration experience. Strong troubleshooting, problem solving skills based on how stuff works methodology (trace, analyze, impact basis). Strong installing, configuring & managing skills with Microsoft software products like Windows Server 2003, 2008, 2012R2. Experience in monitoring production/development SQL Server 2016 databases instance using SSMS, Activity monitor, profiler tools for performance issues like deadlocks, slow query response...
Overview
4
4
Certificates
16
16
years of post-secondary education
11
11
years of professional experience
Work History
Windows System Engineer-L2
Petrolink Data Services Pvt. Ltd
Kochi, Kerala
12.2019 - Current
- IT support L2 level.
- Kaspersky Endpoint Security administration.
- PBX, VoIP administration.
- Vendor, Asset management.
- O365, MS Teams administration.
- Troubleshooting escalated issues.
- VM management.
- Access control CCTV management.
- Datacenter support.
- IIS Hosted web applications support.
- VPN Issues troubleshooting.
- Work from Home global support.
Sr. Application Support Engineer
Orion India Systems Pvt Ltd
Kochi, Kerala
02.2019 - 07.2019
- Application support –Audit: internal and external web applications which includes.
- Application Deployment support for DEV, QA, Staging and Production.
- Windows server monitoring and configuration changes based on the CR form onsite support teams.
- Provide support for SQL Server 2016 Failover, High Availability solutions.
- Verify and configure the firewall, certificates, SPNs based on the environment requirement.
- Co- ordinate with multiple teams to resolve multiple application, server, firewall and environment related issues.
- Proved successful working within tight deadlines and fast-paced atmosphere.
System Administrator
Grand Trust InfoTech PVT Ltd
Kochi, Kerala
04.2012 - 02.2019
- Product support based on in-house, remote ERP development, production environments with TFS, VSS version controls and database services oracle 11g express, SQL 2008-2016 editions.
- Administration of Active Directory user accounts, file permissions, and assign role-based permissions and place them in appropriate Organizational Units.
- Installation and configuration of VMware Virtual machines, Proxy Servers, DNS, DHCP, Azure cloud services and maintenance of desktops and server based anti-virus and hardware firewalls.
- Configuring and managing of wireless router for Tablet Pc’s and Laptops.
- Setting-up conference meetings with laptops, projectors, VoIP devices etc.
- Day to day administration of CCTV, EPBX management, backup activities, documentation etc. as per the ISO 9000:2008 quality standards.
- Client-side implementation (remote/onsite) & product support for managing dedicated, cloud windows 2008 R2, 2012 R2 domain-based networks with IIS & SQL server Editions.
System Engineer
Esperer Technologies
Kochi, Kerala
05.2011 - 04.2012
- Implementing, configuring, managing & troubleshooting of domain network infrastructure as per the approved design from the designing team; Which includes
● Active Directory
● Exchange server 2003,2007,2010
● DNS, DHCP
● Hyper – V, Citrix Xen App
System Engineer/Trainer
Network academy
Kochi, Kerala
11.2009 - 04.2011
- Developed lesson plans, instructional materials and written practice tests for MSCE training courses.
- Monitored day-to-day IT adminstration activities of company and employees, noting areas needing improvement and implementing plans for rectification.
- Developed curricula, instructions, documentation and written tests for Microsoft training courses.
Education
B.Sc. - Mathematics
MG University
Kottayam 06.2004 - 05.2007
Higher Secondary - Computer Science
St. Aloysius HSS
Edathua 06.2001 - 05.2003
SSLC - Science
St. Aloysius HSS
Edathua 06.1990 - 03.2001
Skills
IT systems implementation
Windows Operating System
Active Directory
Utilized Troubleshoot Active Directory, Office 365 and the range of the Microsoft Office suites
IIS server configuration
Microsoft SQL Server
Troubleshooting
Hardware knowledge
Servers expertise
System upgrades
Program installations
Excellent work ethic
Leadership
Planning and Coordination
Accomplishments
- Always trust on God as he is the ultimate solution provider will lead to a solution.
- Ability to work with my own initiative, 100% dedication and time-oriented completion.
- Ability to deal with people diplomatically.
- Willingness to learn team facilitator, hard worker & self-motive.
- Good troubleshooting skills: tenaciously (almost to a fault) committed to the thorough resolution of technical issues.
- Interested in solutions that require R&D projects which is used to give custom solution for custom requirements.
Certification
Microsoft Certified Professional (MCP)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
For Microsoft certificate verification please follow below link with credentials
https://mcp.microsoft.com/authenticate/validatemcp.aspx
Transcript ID: 826663
Access Code: jeswin1985
Quote
“Coming together is the beginning. Keeping together is progress. Working together is success.”
“ Henry Ford”
Timeline
Windows System Engineer-L2
Petrolink Data Services Pvt. Ltd
12.2019 - Current
Sr. Application Support Engineer
Orion India Systems Pvt Ltd
02.2019 - 07.2019
System Administrator
Grand Trust InfoTech PVT Ltd
04.2012 - 02.2019
System Engineer
Esperer Technologies
05.2011 - 04.2012
System Engineer/Trainer
Network academy
11.2009 - 04.2011
B.Sc. - Mathematics
MG University
06.2004 - 05.2007
Higher Secondary - Computer Science
St. Aloysius HSS
06.2001 - 05.2003
SSLC - Science
St. Aloysius HSS
06.1990 - 03.2001