Summary
Overview
Work History
Education
Skills
STRENGHTS
Interests
Timeline
Generic

Jeswinth Fernando

Customer Services (Operations)
Bengaluru

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Empower
02.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Risk Analyst ( Representative Operations )

Concentrix
09.2022 - Current
  • Analyzing the risk and monitoring the content.
  • Approve or disapprove new and changed ad submission based on policy guidelines
  • Thoroughly check ad content with quality and accuracy

Education

MBA - Marketing

Sri Krishna College of Engineering Anna University
Coimbatore, India
08-2022

B.E - Mechanical Engineering

Karpagam Institute of Technology (Anna University)
Coimbatore, India
04.2001 - 2020

Senior secondary education -

St. Thomas Matriculation Higher Secondary School
Thoothukudi, India
04-2016

Secondary Education -

St. Thomas Matriculation Higher Secondary School
Thoothukudi, India
04-2014

Skills

MS Excel

STRENGHTS

  • Hardwork : Work in an dedicated way to bring the effective result.
  • Leadership : Leading the team in the right path and bring out the talents for the better result.
  • Ability to work under pressure : Can manage stress and be patience until the work is done.
  • Learning : Always eager to grow myself with the surrounding and learn them quickly.
  • Adaptability : Can adapt to any kind of situation as both individual and also as a team.
  • Time Management : Will complete the the work on time and make the team also to finish the work on time.
  • Decision Making : The right decision will be made with analyzing and discussing with the team/group.

Interests

  • Business Analysis
  • Management
  • Customer handling
  • Drawing

Timeline

Customer Service Representative

Empower
02.2024 - Current

Risk Analyst ( Representative Operations )

Concentrix
09.2022 - Current

B.E - Mechanical Engineering

Karpagam Institute of Technology (Anna University)
04.2001 - 2020

MBA - Marketing

Sri Krishna College of Engineering Anna University

Senior secondary education -

St. Thomas Matriculation Higher Secondary School

Secondary Education -

St. Thomas Matriculation Higher Secondary School
Jeswinth Fernando Customer Services (Operations)