Overview
Work History
Education
Skills
Interests
Timeline
Generic
Jethin Lal

Jethin Lal

OFFICE ADMINISTRATION
Trivandrum

Overview

12
12
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Office Administrator

UNIQUEZ AUTO HUB
THIRUVANATHAPURAM
08.2016 - Current
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Documented problems and corrective actions to maintain records.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
  • Suggested additional services to customers in order to meet upsell goals.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained high customer satisfaction standards to meet or exceed targets
  • Documented problems and corrective actions to maintain records
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.

Service Advisor

OUR OWN ENGISH MEDIUM SCHOOL
THIRUVANATHAPURAM
05.2013 - 04.2016
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making

Education

Bachelor of Engineering - Electronics And Communications Engineering

CMJ UNIVERSITY
MEGHALAYA
08.2008 - 12.2012

Skills

    Complaint resolution

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Interests

SOLVE THE PROBLEMS

Timeline

Office Administrator

UNIQUEZ AUTO HUB
08.2016 - Current

Service Advisor

OUR OWN ENGISH MEDIUM SCHOOL
05.2013 - 04.2016

Bachelor of Engineering - Electronics And Communications Engineering

CMJ UNIVERSITY
08.2008 - 12.2012
Jethin LalOFFICE ADMINISTRATION