SOLVE THE PROBLEMS
Jethin Lal
OFFICE ADMINISTRATION
Trivandrum
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Office Administrator
UNIQUEZ AUTO HUB
THIRUVANATHAPURAM
08.2016 - Current
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Suggested additional services to customers in order to meet upsell goals.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained high customer satisfaction standards to meet or exceed targets
- Documented problems and corrective actions to maintain records
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Service Advisor
OUR OWN ENGISH MEDIUM SCHOOL
THIRUVANATHAPURAM
05.2013 - 04.2016
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Educated customers regarding regular maintenance protocols to preserve vehicle condition
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making
Education
Bachelor of Engineering - Electronics And Communications Engineering
CMJ UNIVERSITY
MEGHALAYA 08.2008 - 12.2012
Skills
Complaint resolution
Interests
Timeline
Office Administrator
UNIQUEZ AUTO HUB
08.2016 - Current
Service Advisor
OUR OWN ENGISH MEDIUM SCHOOL
05.2013 - 04.2016
Bachelor of Engineering - Electronics And Communications Engineering
CMJ UNIVERSITY
08.2008 - 12.2012