Service Advisor
OUR OWN ENGISH MEDIUM SCHOOL
THIRUVANATHAPURAM
05.2013 - 04.2016
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Educated customers regarding regular maintenance protocols to preserve vehicle condition
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making