Jettin Jose
Pune,MH
Summary
Talented Technical Support with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows and various Operating systems. Proven skill in resolving problems quickly on first call with humility. Enthusiastic team player ready to contribute to team and company success.
Overview
6
6
years of professional experience
17
17
years of post-secondary education
4
4
Languages
Work History
Technical Support Analyst
ICE Mortgage Technology
Pune, MAHARASHTRA
11.2020 - Current
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Reduced response time for Tier 2 support tickets.
- Diagnosed and executed resolution for network latency and server issues as Windows Admin
Customer Service Associate
Amazon Development Center
PUNE, MAHARASHTRA
05.2016 - 11.2020
- Part of the North American, Canada and India Customer Delight Teams
- Worked on Project "Vikings"
- Took trainings and supported a team for the day-to-day activities for a brief period of 6 months
- Resolved issues related to operational components for LAN, WAN systems.
- Monitored networks and network devices to resolve technical problems quickly obtained knowledge on AWS and cloud computing
Education
Bachelor of Commerce - Commerce
Dr. D Y Patil Arts, Commerce And Science College
Pune 06.2016 - 04.2020
H.S.C - Commerce
St. Ursula' S Junior College
Pune 06.2011 - 02.2013
S.S.C - High School Education
St. Ursula High School
Pune 06.1999 - 03.2011
Skills
Experience working as Windows Admin and MS Office application
Ticket support system management
Network Troubleshooting
Customer Obsession and centricity
Quick learner and team player
Accomplishments
- Recipient of individual and departmental awards for providing stellar customer service in Global Amazon Departments for consecutive of 4 months by the receiving the "Customer Obsession Award".
- Supervised and trained Pilot batch team of 14 members in Project Vikings.
- Increased number of resolved job tickets by a better Percentage over previous year working as Tech support.
- Participated and won in Corporate Football Events
Timeline
Technical Support Analyst
ICE Mortgage Technology
11.2020 - Current
Bachelor of Commerce - Commerce
Dr. D Y Patil Arts, Commerce And Science College
06.2016 - 04.2020
Customer Service Associate
Amazon Development Center
05.2016 - 11.2020
H.S.C - Commerce
St. Ursula' S Junior College
06.2011 - 02.2013
S.S.C - High School Education
St. Ursula High School
06.1999 - 03.2011
Hobbies
Football, Adventure Travelling, Animal Rescue, Photography
Hobbies
Football, Adventure Travelling, Animal Rescue, Photography