JeVon Gaddy
Gary
Summary
Organized assistant associate with expertise in administrative support, project management, and customer service. Strong time-management and multitasking abilities enhance task prioritization. Proven success in improving office efficiency through process streamlining. Effective communication skills foster positive relationships with clients and colleagues.
Overview
12
12
years of professional experience
Work History
Student Support Specialist
ESS
Gary, IN
06.2025 - Current
- Collaborate with teachers to develop individualized support plans for students.
- Support and collaborate with staff to facilitate the IEP process for students.
- Support students with academic guidance and personal development resources.
- Coordinate community resources to enhance student support services.
- Maintain accurate student records and updated information in tracking systems.
- Organize and facilitate student group meetings, workshops, and activities.
Bookkeeping Assistant
City Life Center
Gary, IN
07.2024 - 05.2025
- Processed invoices and collected tuition payments, facilitating smooth financial operations.
- Managed accounts payable and receivable to maintain fiscal responsibility.
- Reconciled bank and credit card statements to verify accuracy of financial data.
- Reviewed and proofread grant documentation, ensuring compliance with funding requirements.
Financial Aid Advisor
Northwestern College
Oak Lawn, IL
04.2023 - 07.2024
- Managed a caseload of student accounts; monitored progress towards completion of degree programs.
- Monitored and maintained accurate financial aid records and documentation for compliance.
- Advised students on financial aid options and eligibility requirements.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
Student Support Advisor
DeVry University
Naperville, IL
07.2021 - 02.2023
- Advised students on academics, guiding program choices, course selections, and understanding GPA and credit hour impacts.
- Advised students on finance such as Title IV funding and grant/scholarship opportunities.
- Managed and supported a portfolio of 200 students from undergraduate to graduate level.
- Collaborated closely with registrar, admissions, and professors to ensure students were supported efficiently.
- Leveraged data and systems to track enrollment, persistence, and graduation metrics, ensuring accurate reporting.
Patient Service Representative
Northwestern Medicine
Chicago, IL
12.2020 - 07.2021
- Updated patient identification and insurance information consistently.
- Answered phone inquiries, providing necessary assistance to patients.
- Collected co-payments and past due balances to streamline revenue cycle.
- Processed billing information and posted payments for financial accuracy.
HR Recruiter
Healthcare Plus
South Holland, IL
06.2017 - 12.2020
- Recruited, screened, and interviewed applicants for effective workforce placement.
- Conducted thorough background checks and education verifications to verify candidate qualifications.
- Maintained confidentiality of sensitive records and files to protect candidate information.
- Coordinated correspondence and managed reports, ensuring timely updates to various spreadsheets.
- Developed compliance programs by analyzing company policies and risk advisories to guide management decisions.
Lead Security Receptionist
SDG Global
South Holland, IL
08.2014 - 05.2017
- Trained, coached, and mentored new security staff on proper protocols, equipment handling, and data entry tasks.
- Created and distributed ID badges and access passes to enhance security protocols.
- Administered first aid, basic life support, and emergency medical treatment for office personnel and warehouse employees.
- Prepared and maintained classified documents in either hard copy or computerized format.
- Assisted with payroll processing, updated payroll records, and resolved discrepancies to ensure accurate employee compensation.
Education
Master of Public Administration - Public Administration
Keller Graduate School of Management
Chicago, IL06-2023
Bachelor of Science - Technical Management
DeVry University
Naperville, IL06-2018
Associate of Applied Science - Business Administration
Northwestern College
Bridgeview, IL06-2015
Skills
- Customer service and support
- EMR (Epic) proficiency
- Salesforce expertise
- Database management
- Data analysis
- Report generation
- Process improvement
- Vendor relations
- QuickBooks knowledge
Timeline
Student Support Specialist
ESS
06.2025 - Current
Bookkeeping Assistant
City Life Center
07.2024 - 05.2025
Financial Aid Advisor
Northwestern College
04.2023 - 07.2024
Student Support Advisor
DeVry University
07.2021 - 02.2023
Patient Service Representative
Northwestern Medicine
12.2020 - 07.2021
HR Recruiter
Healthcare Plus
06.2017 - 12.2020
Lead Security Receptionist
SDG Global
08.2014 - 05.2017
Bachelor of Science - Technical Management
DeVry University
Associate of Applied Science - Business Administration
Northwestern College
Master of Public Administration - Public Administration
Keller Graduate School of Management