Football
Jewel Cecil Francis
Product Manager
Mumbai,MH
Summary
Client-focused professional with 2 years of experience driving revenue growth, product success, and client satisfaction in BFSI sector. Proven ability to blend data insights, digital strategy, and stakeholder management to deliver measurable outcomes. Passionate about Digital marketing, automation, and building scalable solutions aligned with customer and business needs.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Product Manager
Kotak Mahindra Bank
02.2025 - Current
- Monitored and optimized debit card fee income, identifying system inefficiencies and process gaps to improve revenue realization and plug income leakage.
- Benchmarked pricing strategies against global best practices, enabling competitive repositioning and pricing revisions that aligned with market trends.
- Led the implementation of new initiatives to reduce fee reversals and ensure fair and transparent fee structures, enhancing customer trust and experience.
- Collaborated with cross-functional teams to resolve customer complaints by identifying root causes in fee application, resulting in improved customer satisfaction and reduced issue recurrence.
- Automated manual fee processes using internal systems, increasing operational efficiency and accuracy in pricing and charge calculations.
- Developed dashboards and tools to monitor fee-related anomalies, enabling data-driven decision-making and proactive anomaly detection.
- Ensured 100% audit and compliance adherence, meeting all regulatory and internal control requirements in line with RBI guidelines.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
Priority Relationship Manager
Kotak Mahindra Bank Ltd.
06.2023 - 02.2025
- Managed a portfolio of ₹170 crores across 100 HNI and UHNI clients
- Achieving a 95% client retention rate and driving 15% portfolio growth over the past year
- Counseling an investment portfolio of over ₹20 crores in (AUM), achieving a 5% alpha over Benchmark
- Gathering requirements, collaborating with Kotak group companies, resulting in faster TAT for tailored solutions
- Implemented strategic cross-selling initiatives, for banking products and services, driving revenue growth
- Improved client satisfaction, onboarding 15 new clients through referrals & achieving a TNPS of 95%
- Contributed and worked on Sales, Marketing and banking product management stints in the Kotak Young managers program
- Developed sales strategies for targeted client segments, resulting in increased revenue and customer satisfaction.
- Fostered long-term trust with clients by proactively addressing their needs, resolving issues promptly, and providing transparent communication.
- Delivered informative presentations to educate clients on investment strategies, market trends, and wealth management options.
- Coordinated with product specialists to offer tailored solutions for complex client requirements.
Market Research Intern
Primacy Industries Pvt ltd.
04.2022 - 06.2022
- Discovered 150% growth opportunities in Manufacturing of FMCD
- Conducted competitive benchmarking and financial analysis of 100+ global companies offering contract manufacturing, driving strategic insights for market expansion in international markets
- Increased market penetration by aligning research findings with business objectives, providing strategic recommendations for 10+ categories
Sales & Marketing Intern
TenHard India Ltd.
11.2021 - 12.2021
- Awarded the ‘Best Performer’ certificate for achieving highest sales figure in 14 days during internship
- Driving a 60% improvement in campaign effectiveness through targeted marketing and sales strategies
- Drove a 40% increase in conversions and a 70% improvement in product adoption by collaborating with marketing and product teams to refine product positioning and execute targeted campaigns
Market Research Intern
Krima Solutions
04.2021 - 06.2021
- Identified industry growth opportunities
- Improved client outreach by 60% through data analysis and the compilation of a database of clients operating in 5+ industries, delivering actionable insights for business efficiency
- Drove 150% increase in participation and generated ₹8 lakhs revenue for UAE's 'Construction Technology Festival'
Education
MBA - Marketing And IT
T A Pai Management Institute
Manipal, India 05.2021 - 04.2023
BBA - Marketing
CPC College
06.2016 - 04.2019
Skills
Client relationship management
Certification
Certified Scrum Product Owner
Accomplishments
- Last marketeer standing – Not Just marketing – NMIMS: National Finalist and Top 10 amongst top tier B-Schools in India
- Enigmatic – Business case by Parley Business conclave: (Go-to-market strategy) - National finalist rank 50th amongst 3000+
- The Entrepreneurial consultant – IIM Indore: Rank 4th amongst 7 teams from leading B-schools – ISB, IIMs, MU.
- Adwise 7.0 – Tangerine trails – IIM Nagpur: National Finalist rank 19/416 teams for Ad making competition on Hammer Co.
- 2 nd rank out 150 participants – Parisamvaad – Wits of words – CPC: Presentation competition held in College Cultural fes
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionInterests
Technology
Computers
Music
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Product Manager
Kotak Mahindra Bank
02.2025 - Current
Certified Scrum Product Owner
10-2024
Priority Relationship Manager
Kotak Mahindra Bank Ltd.
06.2023 - 02.2025
Market Research Intern
Primacy Industries Pvt ltd.
04.2022 - 06.2022
Sales & Marketing Intern
TenHard India Ltd.
11.2021 - 12.2021
MBA - Marketing And IT
T A Pai Management Institute
05.2021 - 04.2023
Market Research Intern
Krima Solutions
04.2021 - 06.2021
BBA - Marketing
CPC College
06.2016 - 04.2019
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