Jewel Hunter
Indianapolis
Summary
Dynamic professional with extensive experience excelling in teaching, medication administration, and behavioral monitoring. Proven ability to foster team collaboration and enhance process improvement, ensuring residents' needs are met effectively. Skilled in schedule management and empathetic communication, dedicated to supporting individuals through transitions and challenges.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Residential Technician
Hope Center Indy
Indianapolis
11.2023 - Current
- Transport residents to appointments or therapy sessions when scheduled.
- Assure residents follow personalized schedules.
- Teach a class, Peace Maker, to residents.
- Administer medication as prescribed or needed.
- Assist residents with transitions within their schedules.
- Document incidents, moods, and unusual activities of the residents in the database.
- Collaborate and communicate regularly with residents' case managers and other staff.
- Monitor residents as needed to provide safety for residents.
Academics Admin, Student Development Coordinator
Adult Teen Challenge
Indianapolis
04.2022 - 11.2023
- Manage the education program for students.
- Advised students in one-on-one meetings, and documented sessions in the database.
- Assisted students with work duties assigned by the Manager or Executive Director.
- Mentor women with life struggling issues
- Entered shift reports in the database.
- Administer medications to students when necessary.
- Transport students via vehicle to events, doctor's appointments, work duties, and business appointments when necessary.
Call Center Manager
Suny Upstate Medical University Hospital
Syracuse
04.2010 - 01.2022
- Managed daily operations of a call center, including staff scheduling and customer service initiatives
- Conducted weekly meetings with staff members to discuss performance goals
- Monitored calls and provided feedback to agents on performance quality and accuracy
- Resolved escalated customer complaints promptly and professionally
- Identified areas of process improvement within the call center environment
- Worked and collaborated with technical resources to resolve customer problems
- Supported and executed performance improvement initiatives within call center
- Conducted quality, timely performance feedback and performance appraisals
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
- Implemented and developed operational standards, policies and procedures
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Minimized staff turnover through appropriate selection, orientation and training
- Developed training modules and documentation to train staff
Team Leader Drop off Coordinator
Samaritain Purse(Operation Christimas Child)
Syracuse
10.2018 - 11.2021
- Mentored and coached team members to ensure successful performance
- Motivated team to achieve optimal results through effective communication and interpersonal skills
- Oversaw the collection of Operation Christmas Child Shoe boxes from surrounding neighborhoods
- Responsible for reporting the number of shoe boxes collected from each individual, family or churches
- Managed the drop off of all shoe boxes collected at my site to main pick up location
Education
Associate in Applied Science (A.A.S.) - Liberal Arts
University College
Syracuse, NY12.2002
Skills
- Organized
- Empathetic
- Team Builder
- Time management
- Process Improvement
- Project Management
- Excellent communication
- Medication administration
- Incident documentation
- Schedule management
- Interpersonal communication
- Transportation coordination
- Safety monitoring
- Collaborative communication
- Conflict resolution
- Team collaboration
Certification
- CPR
- Certified Ready Now Facilitator
- Certified Personal Studies Facilitator
Volunteer Experience
Team Leader Drop off Coordinator, 10/18, 11/21, Samaritan Purse (Operation Christmas Child), Syracuse, NY, Mentored and coached team members to ensure successful performance., Motivated team to achieve optimal results through effective communication and interpersonal skills.
Elementary Sunday School Teacher at Franklin Road Baptist Church Indianapolis, IN
Game Director for Awana Club at Franklin Road Baptist Church Indianapolis, IN
Affiliations
- Host events for the young girls at my church such as tea parties
- Assist the Easter Egg Hunt at my church Franklin Road Baptist Church for the preschools
References
References available upon request.
Timeline
Residential Technician
Hope Center Indy
11.2023 - Current
Academics Admin, Student Development Coordinator
Adult Teen Challenge
04.2022 - 11.2023
Team Leader Drop off Coordinator
Samaritain Purse(Operation Christimas Child)
10.2018 - 11.2021
Call Center Manager
Suny Upstate Medical University Hospital
04.2010 - 01.2022
Associate in Applied Science (A.A.S.) - Liberal Arts
University College
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