JEWLYA PAYNE
Indianapolis
Summary
Results-oriented professional with experience in leading criminal justice initiatives and customer service projects. Expertise in policy execution, strategic planning, and operational procedure development enhances organizational profitability. Strong background in court documentation and stakeholder engagement drives strategic goals. Effective communicator skilled in collaborating with senior stakeholders to ensure compliance with legal and regulatory standards.
Overview
3
3
years of post-secondary education
17
17
years of professional experience
Work History
Disability Determination Services Adjudicator
DISABILITY DETERMINATION BUREAU
Indianapolis
01.2021 - Current
- Evaluated medical criteria and eligibility for Social Security Administration disability program, analyzing and reviewing claims under federal rules, regulations, and policies. Determined need for additional documentation and authorized purchase of specialized medical examinations or other evidentiary requirements to support claim evaluation. Identified discrepancies and conflicting evidence, resolving issues by obtaining additional evidence or using reasoned judgment; consulted with staff physicians on medical findings.
- Finalized determinations and signed source documents for physical impairments and fully favorable mental impairments as Single Decision Maker (SDM) at Adjudicator 3 level, ensuring compliance with federal standards.
- Reviewed disability claims for accuracy and completeness.
- Evaluated medical evidence to determine eligibility for benefits.
- Collaborated with healthcare professionals to gather necessary documentation.
Probation Officer
MARION COUNTY SUPERIOR COURT
Indianapolis
01.2018 - 01.2020
- Leveraged Indiana Risk Assessment System, built rapport with offenders, legal representatives, treatment providers, placement agencies, and stakeholders. Analyzed documents related to legal and social history of offenders. Chaired interviews with offenders to communicate legal requirements of probation and conducted field visits as per Indiana Judicial Center contact standards. Strengthened relations with counselors, treatment agencies, public services agencies, and placement agencies to ensure smooth operations.
- Concluded and finalized court paperwork and correspondence according to defined legal regulations and provided recommendations to the courts.
- Conducted regular meetings with clients to assess compliance with probation terms.
- Prepared detailed reports on client progress and compliance for court reviews.
- Collaborated with law enforcement and social services to coordinate client support.
Team Member
CHICK FIL-A
Indianapolis
01.2017 - 01.2018
- Played a key role in the enhancement and maintenance of superior customer care standards in a high-volume and fast-paced environment. Built professional rapport with coworkers, management, and customers to assure realization of set goals. Administered and controlled currency and credit transactions, following defined rules and regulations. Steered inventory keeping and stocking, while maintaining a clean work area as per food safety guidelines.
- Resolved a range of operational and customer-related issues through critical thinking, resulting in increased sales.
- Coordinated with team leaders and senior management to develop effective plans for routine scheduling.
Customer Service Representative
NAVIENT LOAN SERVICES
Fishers
01.2013 - 01.2015
- Delivered valued customer service by addressing complex queries and problems via phone or email. Leveraged detailed customer service acumen and technical knowledge to assess call transfers and deescalate, accurately managing client expectations. Supported customer navigation pertaining to student loan websites, ensuring seamless flow of operations.
- Provided updates to stakeholders to various stakeholders and controlled situations, leading to managing conflicts.
- Assisted customers with loan inquiries and account management.
- Resolved billing issues through effective communication and problem-solving.
- Guided clients through application processes for various loan options.
Cashier/Cook
LANDMARK THEATRES INDIANAPOLIS
Indianapolis
01.2013 - 01.2014
- Delivered support to customers on order management and streamlined movie ticket sales. Augmented customer satisfaction by assisting the disabled and blind on multiple options for assistance. Oversaw operations to align activities with the organizational vision.
- Collaborated with senior management to train and mentor new concession employees on operational procedures.
- Processed customer transactions efficiently at the concession stand.
- Maintained accurate cash drawer and balanced registers daily.
- Assisted customers with product inquiries and provided recommendations.
Cashier/Cook
MCDONALDS INDIANAPOLIS
Indianapolis
01.2010 - 01.2012
- Collaborated closely with managers to streamline operations
- Delivered support to customers on order selection and communicated details regarding the basic ingredients of the order.
- Directed operations for drive-thru, kitchen, and dine-in customer service to ensure activity alignment with organizational goals.
- Built professional rapport with senior management and team leaders to address challenging operational and client-related issues.
Paid Pro 100 Intern
CHILDREN'S BUREAU INDIANAPOLIS
Indianapolis
01.2010
- Supported various schools in discussing and assessing landscaping options and pooled resources with supervisors to ensure compliance with operations regulations. Delivered valued expertise in assisting senior management in the coaching of tools usage and landscaping products. Chaired presentations to eight diversified teams relating to methods of effective landscaping.
- Led diverse landscaping projects, achieving set goals through effective coordination and team collaboration.
- Assisted in organizing community outreach events for children and families.
- Supported caseworkers by preparing client documentation and maintaining records.
- Conducted research on child welfare policies and best practices in the field.
Education
Bachelor of Science - Criminal Justice
INDIANA UNIVERSITY, Purdue University Indianapolis
Indianapolis, Indiana 08.2014 - 12.2017
Skills
- Strategic Planning Case Documentation
- Operations administration
- Case adjudication
- Medical evaluation
- Policy interpretation
- Case analysis
- Disability Services Process Improvements Regulatory Compliance Leadership Project
- Stakeholder collaboration
Community Engagement
SAAS program | Gleaners | Unleavened Bread Café
Timeline
Disability Determination Services Adjudicator
DISABILITY DETERMINATION BUREAU
01.2021 - Current
Probation Officer
MARION COUNTY SUPERIOR COURT
01.2018 - 01.2020
Team Member
CHICK FIL-A
01.2017 - 01.2018
Bachelor of Science - Criminal Justice
INDIANA UNIVERSITY, Purdue University Indianapolis
08.2014 - 12.2017
Customer Service Representative
NAVIENT LOAN SERVICES
01.2013 - 01.2015
Cashier/Cook
LANDMARK THEATRES INDIANAPOLIS
01.2013 - 01.2014
Cashier/Cook
MCDONALDS INDIANAPOLIS
01.2010 - 01.2012
Paid Pro 100 Intern
CHILDREN'S BUREAU INDIANAPOLIS
01.2010