Jeya Mani Maran
Chennai
Summary
Product-driven, customer-oriented professional with over 8+ years of work experience in Customer Success, Marketing, Sales Development, and Product Management, with the sole aim of providing outstanding Customer Experience. Managed customers from multiple industries across regions and strategic accounts to drive retention, renewals, product adoption, customer satisfaction, growth, and reduced churn.
Overview
9
9
years of professional experience
Work History
Associate Director - Customer Success
ProManage
Chennai
04.2025 - Current
- Company Overview: Part of the founding team and responsible for new customer acquisition, onboarding, and product development. Website: https://www.linkedin.com/company/promanageasulekhabusiness/
- Spearheaded initiatives that increased customer retention, upsell/cross-sell, product adoption, and advocacy across all customers.
- Primary focus on engaging with CXOs for QBRs and conducting in-person meetings with key customers across the country.
- Drive customer advocacy through creating customer reviews and generating referrals from existing customers.
- Worked cross-functionally with the marketing, sales, support, and tech teams to ensure customer delight.
- Set up framework and process for customer onboarding and support.
- Managed the company's overall customer revenues (2M $ ARR).
- Managed 80+ top Indian brands across industries.
- Oversee employee development and performance management of 10 direct reports.
- Manage internal dashboards and reports for strategic executions.
- Lead internal R&D for innovation and product pivots.
- Part of the founding team and responsible for new customer acquisition, onboarding, and product development. Website: https://www.linkedin.com/company/promanageasulekhabusiness/
Senior Customer Success Manager
ProManage
Chennai
04.2022 - 04.2025
- Company Overview: Achieved 98% customer retention and 120%+ net revenue retention. Website: https://www.linkedin.com/company/promanageasulekhabusiness/
- Achieved 100% upsell rates across all customers.
- Managed over 45% of the company's overall customer revenues (70,000$ MRR).
- Managed 35+ key Indian NBFCs and Banks.
- Conduct product demos, training, and QBRs with CXOs.
- Oversee employee development and performance management of 5 direct reports.
- Played a pivotal role in the product development and roadmaps.
- Achieved 98% customer retention and 120%+ net revenue retention. Website: https://www.linkedin.com/company/promanageasulekhabusiness/
Customer Success Manager
BuyerForesight
Bengaluru
08.2021 - 04.2022
- Company Overview: Responsible for recruiting attendees for BuyerForesight (Common Sense Conference). Website: https://www.linkedin.com/company/buyerforesight/posts/?feedView=all
- Managed over 20 customers, from F1000 companies to upcoming startups, by overseeing a team of 8 people during this period.
- Recruited 200+ VP-level participants across industries for 25+ events.
- Responsible for recruiting attendees for BuyerForesight (Common Sense Conference). Website: https://www.linkedin.com/company/buyerforesight/posts/?feedView=all
Team Lead - Demand Generation
BuyerForesight
Bengaluru
03.2020 - 08.2021
- Company Overview: Responsible for generating sales-qualified leads with decision-makers from Healthcare insurers and Health Systems. Website: https://www.linkedin.com/company/buyerforesight/posts/?feedView=all
- Generated 150 MQL through cold email outreach, of which 30% converted into SQL and created 25 sales opportunities.
- Responsible for recruiting 150+ decision-maker attendees for multiple virtual conferences, catering to different industries by overseeing a team of 4 people.
- Responsible for generating sales-qualified leads with decision-makers from Healthcare insurers and Health Systems. Website: https://www.linkedin.com/company/buyerforesight/posts/?feedView=all
Demand Generation Associate
BuyerForesight
Bengaluru
08.2019 - 03.2020
- Company Overview: Responsible for generating sales-qualified leads with decision-makers across industries for a US-based eCommerce advertising and intelligence startup. Website: https://www.linkedin.com/company/buyerforesight/posts/?feedView=all
- Generated 100+ meetings for four field sales VPs across the US in 6 months, of which 45 were sales opportunities.
- Responsible for generating sales-qualified leads with decision-makers across industries for a US-based eCommerce advertising and intelligence startup. Website: https://www.linkedin.com/company/buyerforesight/posts/?feedView=all
Marketing Analyst
Cloudbyz
Bengaluru
07.2018 - 04.2019
- Company Overview: Growth Hacking: Planning, Implementing & Measuring, Conventional & Un-Conventional Organic Marketing Activities. Website: https://www.linkedin.com/company/cloudbyz/
- Responsible for Social Media Handling, Email Marketing, Content Marketing, Lead Generation and Market Research.
- Key Focus on Content Marketing by Creating Blogs, Newsletter, Case Studies, and Social Media Posts.
- Performed demand-generation activities through multiple email and social media campaigns.
- Growth Hacking: Planning, Implementing & Measuring, Conventional & Un-Conventional Organic Marketing Activities. Website: https://www.linkedin.com/company/cloudbyz/
Associate Business Analyst
BDB.ai
Bengaluru
03.2018 - 07.2018
- Company Overview: As an Associate Business Analyst, focused on creating customized Dashboards based on customer requirements. Website: https://bdb.ai/
- Helped BDB in drafting and publishing various Blogs & White papers.
- As an Associate Business Analyst, focused on creating customized Dashboards based on customer requirements. Website: https://bdb.ai/
Marketing Intern
Unmetric
Chennai
02.2017 - 05.2017
- Company Overview: Part of the account-based marketing team worked alongside them to target the US-based pharma and airline companies. Website: https://www.linkedin.com/company/unmetric-inc-/
- Analyzed customer churn patterns using data generated by tracking customer usage of the SaaS product.
- Created a live custom dashboard that can be used by the Account Management teams to understand client usage behavior in real time.
- My internship won the IBSAF BEST SIP AWARD 2017.
- Part of the account-based marketing team worked alongside them to target the US-based pharma and airline companies. Website: https://www.linkedin.com/company/unmetric-inc-/
Education
Master of Business Administration - Marketing
IBS Hyderabad
Hyderabad01-2018
Bachelor of Engineering - Mechanical
Velammal Institute of Technology
Chennai01-2016
High School -
Velammal Matriculation Higher Secondary School
Chennai01-2012
Skills
- CXO Stakeholder Management
- Customer Retention
- Key Account Management
- Revenue Growth
- Customer Success & Experience
- Demand Generation
- Product Management
- Conference and Event Planning
- Project Management
- Product Adoption
- Marketing Automation
- Problem solving
- Cross-functional collaboration
- Process improvement
Timeline
Associate Director - Customer Success
ProManage
04.2025 - Current
Senior Customer Success Manager
ProManage
04.2022 - 04.2025
Customer Success Manager
BuyerForesight
08.2021 - 04.2022
Team Lead - Demand Generation
BuyerForesight
03.2020 - 08.2021
Demand Generation Associate
BuyerForesight
08.2019 - 03.2020
Marketing Analyst
Cloudbyz
07.2018 - 04.2019
Associate Business Analyst
BDB.ai
03.2018 - 07.2018
Marketing Intern
Unmetric
02.2017 - 05.2017
Master of Business Administration - Marketing
IBS Hyderabad
Bachelor of Engineering - Mechanical
Velammal Institute of Technology
High School -
Velammal Matriculation Higher Secondary School
Similar Profiles
Vedavalli SVedavalli S
Senior Technical Lead at Alten Calsoft LabsSenior Technical Lead at Alten Calsoft Labs
MOHAN RAJ. NMOHAN RAJ. N
Clinical Documentation Specialist at Acuity Solutions India Pvt Ltd (An IKS Health Company) | Client: Coastal MedicalClinical Documentation Specialist at Acuity Solutions India Pvt Ltd (An IKS Health Company) | Client: Coastal Medical
DINESH KUMAR SDINESH KUMAR S
Associate Zonal Head - Ninjamandi at NinjacartAssociate Zonal Head - Ninjamandi at Ninjacart
ELAMPARITHI SELVARAJELAMPARITHI SELVARAJ
Tech Lead at Citi BankTech Lead at Citi Bank
Shaiju ThomasShaiju Thomas
Associate Director, Customer Success at Saama TechnologyAssociate Director, Customer Success at Saama Technology