HARSHITHA PECHETTI

• Monitored and troubleshooted enterprise networking tools (ServiceNow, Cisco DNA Center, SolarWinds, Velocloud, Palo Alto Panorama, Cisco ISE, NetBox) to ensure infrastructure reliability.
• Handled tickets and incidents related to Azure services and DevOps workflows, performing initial troubleshooting on deployment failures, pipeline errors, and infrastructure alerts; escalated complex issues to higher support tiers.
• Integrated monitoring alerts from networking tools into CI/CD workflows and dashboards, improving visibility of infrastructure health.
• Collaborated with network teams to align DevOps automation with network operations and security policies.
• Managed incidents and tracked resolution through Azure Boards, linking network issues to user stories and backlog items for structured follow-up.
• Supported Azure services in networking contexts (VM connectivity, firewall rules, load balancers, VPN gateways) to assist troubleshooting teams.

Automated deployment processes using CI/CD pipelines to improve efficiency.

. Monitored and troubleshooted build and integration workflows, quickly resolving issues.

. Increased productivity by automating repetitive tasks with PowerShell scripts.

. Provided 24/7 on-call support for critical systems, ensuring high uptime and quick issue resolution.

. Designed and maintained CI/CD pipelines using Azure DevOps to automate builds, tests, and deployments. Implemented and managed CI/CD pipelines with Jenkins to streamline deployment processes.

. Collaborated with development teams to enhance software delivery and optimize deployment work flows.

. Managed and optimized Azure resources, including VMs, databases, and storage for cost-effectiveness and scalability. And also worked with Azure Synapse, Key Vaults, containers, and VMs to support infrastructure needs.

. Partnered with teams to ensure smooth integration of code changes and timely releases.

. Worked with development teams to resolve issues in development, testing, and production environments.

. Managed version control with Git in Azure Repos, ensuring consistent code and team collaboration. Delivered regular progress reports to management, highlighting key metrics and areas for improvement.

. Maintained documentation for deployment processes, infrastructure, and configurations. Updated SOP documentation to react process changes and improve team understanding.

. Administered Azure DevOps tasks such as access management and database backups.

. Monitored ETL jobs and Azure pipelines for performance and efficiency. Managed

and maintained virtual machines and servers to ensure performance and reliability.

. Led sprint planning and scrum meetings to align team efforts on key priorities.

. Improved code deployment efficiency by designing and maintaining automated CI/CD pipelines using Azure DevOps and Jenkins.

. Provided 24/7 on-call support for critical systems, troubleshooting and resolving issues across environments.

. Initiated automation of manual tasks through scripting (PowerShell), boosting team productivity.

. Organized and led internal scrums and sprints, managing user stories, bugs, and prioritization.

. Managed and optimized Azure resources ensuring cost-effective and scalability. Maintained documentation for deployment processes and prepared management reports.