Jeya Karthik M
Ramanathapuram
Summary
Reliable Relationship Officer experienced in managing diverse client relationships, fostering partnerships, and driving customer satisfaction. Skilled in strategic planning, problem-solving, and communication. Proven track record of cultivating productive relationships and contributing to business growth through proactive relationship management.
Overview
7
7
years of professional experience
Work History
STORE RELATIONSHIP OFFICER
INNOVITI PAYMENT TECHNOLOGIES PVT LTD
Madurai
11.2022 - Current
- Managed customer relationships by providing timely responses to their queries.
- Collaborated with team members to deliver quality services within agreed timelines.
- Provided technical support to customers regarding product usage and troubleshooting issues.
- Established strong client relationships to drive business development.
- Achieved client loyalty through quality, productivity, service and proactive management.
Purchase Executive
NewIdentity bath fittings and sanitaryware showroom
Madurai
03.2019 - 11.2022
- Developed relationships with key vendors to facilitate efficient communication and collaboration for procurement activities.
- Monitored supplier performance to ensure timely deliveries of goods and services in accordance with quality standards.
- Negotiated pricing, delivery terms, payment terms and other contractual agreements with suppliers.
- Researched and evaluated potential suppliers to determine most cost-effective solutions.
- Prepared reports on purchases including cost analyses, inventory control reports and price lists.
- Established effective working relationships across departments to coordinate procurement processes.
Field Service Officer
Innoviti Payment Solution
Bangalore
11.2017 - 01.2019
- Provided technical support and troubleshooting for a variety of field service operations.
- Resolved customer complaints in a timely manner, ensuring satisfaction with the product or service provided.
- Organized and maintained daily field service activities to ensure efficient use of resources.
- Performed preventative maintenance on equipment to minimize downtime and extend its life cycle.
- Conducted regular site visits to assess customer needs and provide appropriate solutions.
- Repaired malfunctioning components using specialized tools, test equipment, and diagnostic software applications.
Education
B.E.(EEE) -
SACS MAVMM Engineering College, Madurai, Anna University
05.2017
HSC -
Schwartz Mat.Hr.Sec School, Ramanathapuram, Matric
05.2013
SSLC -
Schwartz Mat.Hr.Sec School, Ramanathapuram, Matric
05.2011
Skills
- Basics of C , C
- Self Belief
- Positive attitude
- Work Effectively in a team
- Relationship Management
- Solution management
- Customer Relationships
- Relationship review process
- Issue Resolution
- Service assistance
- Analytical Problem Solving
- Risk Management
Accomplishments
Awarded Bronze Medal in SACS MAVMM Engineering College for ACADEMIC EXCELLENCE during 2013-2017.
Personal Information
- Age: 28
- Father's Name: Mr.M.Murugesan
- Mother's Name: Mrs.M.Nageswari
- Date of Birth: 03/16/96
- Gender: Male
- Marital Status: Single
Activities
WIRELESS POWER TRANSMISSION USING RESONANT COILS, Anna university college of engineering, Ramanathapuram, Electro magnetic theory, KLN College of Engineering, Sivaganga, FACTS, Vaigai College of Engineering, Madurai, KUDANGULAM NUCLEAR POWER PLANT, Kanyakumari, RAMCO CEMENT FACTORY, Virudhunagar, MECHNOLD TRANSFORMER COMPANY, Madurai, J.K.FENNER, Madurai
Languages
- English
- Tamil
Projects
AUTOMATIC SOLAR ENERGY HARVESTING SYSTEM BY SUPER CAPACITOR BASED ENERGY SYSTEM, The Objective of this project gives a stable supply to the load at any weather conditions.
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Timeline
STORE RELATIONSHIP OFFICER
INNOVITI PAYMENT TECHNOLOGIES PVT LTD
11.2022 - Current
Purchase Executive
NewIdentity bath fittings and sanitaryware showroom
03.2019 - 11.2022
Field Service Officer
Innoviti Payment Solution
11.2017 - 01.2019
B.E.(EEE) -
SACS MAVMM Engineering College, Madurai, Anna University
HSC -
Schwartz Mat.Hr.Sec School, Ramanathapuram, Matric
SSLC -
Schwartz Mat.Hr.Sec School, Ramanathapuram, Matric
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