Jeyakrishnan Natrayan
Senior Operations Manager
Chennai
Summary
Dynamic Senior Manager – Operations with 14+ years of expertise in the US Healthcare domain, specializing in end-to-end Revenue Cycle Management (RCM) for hospitals and individual providers. Demonstrated excellence in client relationship management, stakeholder communication, and strategic leadership to drive service quality and client satisfaction. Skilled in leading cross-functional teams, executing complex transitions, and streamlining processes to align operational delivery with client goals. Proven ability to foster strong client partnerships and deliver measurable improvements in revenue optimization and operational performance.
Overview
15
15
years of professional experience
2001
2001
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Senior Manager Operations
AnnexMed
04.2024 - 11.2024
- Fostered strong, transparent communication with clients, proactively addressing the root cause of the issues in all RCM (Revenue Cycle Management) scopes to ensure the product is delivered with no compromise in quality.
- Led operational projects, ensuring compliance with RCM procedures and managing the end-to-end process.
- Directed and educated teams to take corrective actions, enhancing efficiency across RCM operations.
AR Manager
The Business side, Inc / HRCS (Hospital Revenue Cycle solutions)
01.2015 - 11.2023
- Directed and supervised diverse specialties for professional and hospital providers, ensuring the precision of claims submission to insurances and expeditious receipt of payments.
- Orchestrated the oversight of payment collections, aligning the team cohesively to surpass monthly budget targets.
- Facilitated seamless transitions across various organizational phases, ensuring continuity and efficiency in operations through effective Transition Management.
- Collaborating RCM teams (Billing, AR, Coding, Credit balance, Payment posting) with multiple stake holders to identify issues in all scopes. This will help team to catch denial trends, staying ahead of dynamic insurance changes. Also, implementing requisite measures through comprehensive review and resolution.
- Facilitated regular strategic engagements with the team, management, and clients to delineate project requirements and devise solutions intricately aligned with specified terms, policies, and regulations.
- Provided unwavering support and rendered judicious decisions in demanding scenarios, encompassing client escalations and crises, employing effective communication until a judicious resolution was attained.
- Achievements: Proficiently managed large teams with effective interpersonal skills to ensure smooth flow in process and delivery of high-quality support and exhibiting exemplary problem-solving skills across all organizational levels.
- Implemented nuanced process enhancements resulting in a surge in productivity and a corresponding decrease in denial trends.
- Pioneered a transformative training program, yielding increase in first-time claim acceptance and concomitantly elevating overall efficiency while mitigating rework.
- Implemented innovative ideas to streamline processes, resulting in increased efficiency and optimized workflow within the organization.
Senior Process Associate
Lister Technologies
07.2014 - 01.2015
- Supervised account reviews, proactively resolved queries for payers, and facilitated resolutions to ensure seamless operations in a dynamic work environment.
- Conducted comprehensive audits on both production and quality metrics, for thorough review and constructive feedback.
- Achievements: Pioneered the implementation of an innovative quality control system, yielding a substantial enhancement in accuracy, thereby elevating client satisfaction and substantially reducing rework.
- Executed a specialized project, demonstrating adaptability, strategic problem-solving, and effective project management within a dynamic professional context.
- Optimized and refined communication processes interdepartmentally, resulting in a reduction in response time for client inquiries.
AR Analyst cum Caller
Visionary RCM
10.2012 - 06.2014
- Identified calls and initiated communication with accounts, showcasing proactive engagement and effective outreach within a client-focused role.
- Achievements: Effectively decreased the AR days through proactive follow-up and the resolution of outstanding claims.
- Introduced a revamped call script that enhanced collection rates, thereby contributing to increased revenue for the organization.
Executive - Call Center
Ecare India
11.2009 - 09.2012
- Effectively managed Accounts Receivable (AR) calls, demonstrating strong communication and problem-solving skills to address inquiries, resolve payment issues, and maintain positive relationships with clients.
- Consistently achieved daily production targets with a strong focus on quality, ensuring adherence to quality-centric processes and contributing to a high standard of output.
Education
BBA - Buisness Administration
Thiagarajar Arts College
07-2001
Skills
Project management
Profile Summary - Summary
Strategic and client-focused Senior Operations Manager with a strong record of exceeding client expectations by streamlining revenue cycle processes, enhancing payment collections, and reducing AR days through proactive measures. Expert in identifying and implementing process improvements to maximize efficiency and increase client satisfaction. Known for cultivating transparent client relationships, providing data-driven insights on denial trends, and devising innovative solutions to optimize revenue outcomes. An effective and forward-thinking leader who educates and empowers teams, fostering a results-oriented environment that adapts to industry changes and consistently delivers high-quality performance.
Certification
Lean Six Sigma Black Belt
Timeline
Lean Six Sigma Black Belt
05-2025
Pursuing Google Project Management
05-2025
Senior Manager Operations
AnnexMed
04.2024 - 11.2024
AR Manager
The Business side, Inc / HRCS (Hospital Revenue Cycle solutions)
01.2015 - 11.2023
Senior Process Associate
Lister Technologies
07.2014 - 01.2015
AR Analyst cum Caller
Visionary RCM
10.2012 - 06.2014
Executive - Call Center
Ecare India
11.2009 - 09.2012
BBA - Buisness Administration
Thiagarajar Arts College
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