Jeyakumar S
Sr Practice Manager
Chennai
Summary
Senior Practice Manager with 18+ years of experience of driving the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for colleagues by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work History
Senior Practice Manager
Wipro
Chennai
09.2018 - Current
- Leading service delivery for portfolio of 52 clients with 200+ FTEs managing total revenue of close to $17mn
- Leading team of skilled professionals with focus on client project delivery, continuous improvement, and client satisfaction
- Managing multiple projects run by delivery teams
- Responsible for maintaining governance and review of projects.
Senior Benefits Manager
Wipro (Formerly Alight)
Chennai
06.2017 - 08.2018
- Provided high-level project oversight to teams, ensuring projects are delivered on time, within budget, and that meet standards
- Established and maintain strong business partnerships with internal users and clients to fully understand and meet technological needs
- Analyze current and new processes to identify most efficient and inexpensive way to complete objectives
- Demonstrated ability to drive transformation and innovation
- Handling escalations from stakeholders with respect to milestones, delivery, quality, resource availability, performance etc
- Leading and directing Delivery teams
- Handle Operational issues related to delivery
- Develop, Refine, and follow (as case may be) delivery processes
- Own and maintain weekly delivery presentation and delivery RAID Log
- Conduct weekly delivery/tactical and delivery strategic calls
- Conducting weekly reviews of projects and accounts
- Resource management with other practice heads for ongoing engagements.
Lead Systems Analyst (LSAA/LSAe/LSA)
Wipro (Formerly Aon)
Chennai
03.2011 - 05.2017
- Leading and managing Health and Welfare Benefits Administration System for Multiple Clients
- Analyze change requests to determine scope of work and estimate level of effort for application changes
- Review Client requirements; perform impact analysis, and approve standard operating procedures
- Execute scope/pricing analysis and prioritize change order requests as applicable
- Manage iteration deployment process and complete burn-in period
- Build web content using Liferay and deploy via Jenkins
- Execute complex multi-service project plans & change order process
- Identify risk, develop risk mitigation strategies, and communicate risk
- Coordinate work with supporting teams, shared services and third party vendors
- People and performance management of colleagues.
Analyst/System Analyst
Wipro (Formerly Hewitt)
Chennai
11.2005 - 02.2011
- Executing complete SDLC including design, implementation, coding, and testing of Object-oriented proprietary applications
- Hands-on experience in low code platform development, SQL, SAS, DB2
- Domain knowledge in US Healthcare benefits administration including Section 125, COBRA, HIPAA, Evidence of Insurability
- Conduct test design walk throughs to verify that plans and conditions will test all functions and features effectively
- Debug and resolve any project, code or interface-level problems
- Fix functional testing issues and/or client issues.
Education
Master of Computer Applications (MCA) -
RVS College of Engineering, Anna University
Chennai 06.2002 - 05.2005
Bachelor of Science in Computer Technology -
KSR College of Technology, Periyar University
Salem 06.1999 - 05.2002
Skills
US Healthcare
Benefits Administration
Section 125, COBRA, Medicare
SDLC
Python, SQL
Cloud Technology Delivery
Delivery Management
Quality-assurance strategy/processRisk managementPerformance managementChange managementTechnology integrationConflict managementProblem-solvingDecision makingNegotiation, persuasion and CommunicationOperational Efficiency
Talent Development
Continuous Improvement
Innovation and Creativity
Budget Oversight
Resource Management
Employee Performance
Personal Information
- Passport : Valid till July 2026
- Visa : US B1 till November 2024
Timeline
Senior Practice Manager
Wipro
09.2018 - Current
Senior Benefits Manager
Wipro (Formerly Alight)
06.2017 - 08.2018
Lead Systems Analyst (LSAA/LSAe/LSA)
Wipro (Formerly Aon)
03.2011 - 05.2017
Analyst/System Analyst
Wipro (Formerly Hewitt)
11.2005 - 02.2011
Master of Computer Applications (MCA) -
RVS College of Engineering, Anna University
06.2002 - 05.2005
Bachelor of Science in Computer Technology -
KSR College of Technology, Periyar University
06.1999 - 05.2002