Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Jeyakumar S

Jeyakumar S

Sr Practice Manager
Chennai

Summary

Senior Practice Manager with 18+ years of experience of driving the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for colleagues by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events.

Overview

18
18
years of professional experience
6
6
years of post-secondary education

Work History

Senior Practice Manager

Wipro
Chennai
09.2018 - Current
  • Leading service delivery for portfolio of 52 clients with 200+ FTEs managing total revenue of close to $17mn
  • Leading team of skilled professionals with focus on client project delivery, continuous improvement, and client satisfaction
  • Managing multiple projects run by delivery teams
  • Responsible for maintaining governance and review of projects.

Senior Benefits Manager

Wipro (Formerly Alight)
Chennai
06.2017 - 08.2018
  • Provided high-level project oversight to teams, ensuring projects are delivered on time, within budget, and that meet standards
  • Established and maintain strong business partnerships with internal users and clients to fully understand and meet technological needs
  • Analyze current and new processes to identify most efficient and inexpensive way to complete objectives
  • Demonstrated ability to drive transformation and innovation
  • Handling escalations from stakeholders with respect to milestones, delivery, quality, resource availability, performance etc
  • Leading and directing Delivery teams
  • Handle Operational issues related to delivery
  • Develop, Refine, and follow (as case may be) delivery processes
  • Own and maintain weekly delivery presentation and delivery RAID Log
  • Conduct weekly delivery/tactical and delivery strategic calls
  • Conducting weekly reviews of projects and accounts
  • Resource management with other practice heads for ongoing engagements.

Lead Systems Analyst (LSAA/LSAe/LSA)

Wipro (Formerly Aon)
Chennai
03.2011 - 05.2017
  • Leading and managing Health and Welfare Benefits Administration System for Multiple Clients
  • Analyze change requests to determine scope of work and estimate level of effort for application changes
  • Review Client requirements; perform impact analysis, and approve standard operating procedures
  • Execute scope/pricing analysis and prioritize change order requests as applicable
  • Manage iteration deployment process and complete burn-in period
  • Build web content using Liferay and deploy via Jenkins
  • Execute complex multi-service project plans & change order process
  • Identify risk, develop risk mitigation strategies, and communicate risk
  • Coordinate work with supporting teams, shared services and third party vendors
  • People and performance management of colleagues.

Analyst/System Analyst

Wipro (Formerly Hewitt)
Chennai
11.2005 - 02.2011
  • Executing complete SDLC including design, implementation, coding, and testing of Object-oriented proprietary applications
  • Hands-on experience in low code platform development, SQL, SAS, DB2
  • Domain knowledge in US Healthcare benefits administration including Section 125, COBRA, HIPAA, Evidence of Insurability
  • Conduct test design walk throughs to verify that plans and conditions will test all functions and features effectively
  • Debug and resolve any project, code or interface-level problems
  • Fix functional testing issues and/or client issues.

Education

Master of Computer Applications (MCA) -

RVS College of Engineering, Anna University
Chennai
06.2002 - 05.2005

Bachelor of Science in Computer Technology -

KSR College of Technology, Periyar University
Salem
06.1999 - 05.2002

Skills

US Healthcare

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Personal Information

  • Passport : Valid till July 2026
  • Visa : US B1 till November 2024

Timeline

Senior Practice Manager

Wipro
09.2018 - Current

Senior Benefits Manager

Wipro (Formerly Alight)
06.2017 - 08.2018

Lead Systems Analyst (LSAA/LSAe/LSA)

Wipro (Formerly Aon)
03.2011 - 05.2017

Analyst/System Analyst

Wipro (Formerly Hewitt)
11.2005 - 02.2011

Master of Computer Applications (MCA) -

RVS College of Engineering, Anna University
06.2002 - 05.2005

Bachelor of Science in Computer Technology -

KSR College of Technology, Periyar University
06.1999 - 05.2002

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Jeyakumar SSr Practice Manager