JeyaMohan MP
Bengaluru
Summary
Seasoned Cybersecurity Identity & Access Management (IAM) Specialist with extensive experience in Application Access Management, IAM principles, and associated tools. Expert in managing and securing Azure environments, including Azure Active Directory, and administering Office 365 applications. Adept at leading IAM projects, ensuring regulatory compliance and optimizing service delivery across global teams. Proven ability to handle incident management, stakeholder relations, and operational excellence, with a strong focus on enhancing customer satisfaction and maintaining high service levels. Professional systems engineer with comprehensive experience in designing, implementing, and optimizing complex IT infrastructures. Skilled in network architecture, cybersecurity, and cloud computing, with strong focus on team collaboration and achieving results. Known for adaptability, problem-solving abilities, and effective communication, ensuring reliable and innovative solutions in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Systems Engineer
Sapiens Technologies (1982) India Private Limited
10.2020 - Current
- Cybersecurity Oversight: Lead efforts to ensure the security of IT operations by overseeing the deployment and management of cybersecurity tools, including CrowdStrike and Umbrella Roaming Client, to prevent data breaches and unauthorized access.
- Laptop Security Configuration: Configure laptops for internal users with a focus on integrating advanced security features. Implement and maintain comprehensive security solutions to protect against cyber threats and safeguard sensitive data.
- Remote Access Security: Set up and secure remote access environments, including Remote Desktop Connections, AVD/WVD, and VMware Horizon VDI. Ensure secure configuration and adherence to best practices for remote access security.
- Identity and Access Management (IAM): Manage user authentication and authorization across systems and platforms. Implement and oversee access controls, ensuring compliance with security policies and regulations.
- Azure Administration: Administer Azure environments, including managing Azure Active Directory (AAD), configuring role-based access control (RBAC), and ensuring secure and compliant cloud operations. Perform regular monitoring and maintenance of Azure resources
- Access Provisioning & Troubleshooting: Configure and manage access controls for various systems, including SharePoint, JIRA, Confluence, and Office Exchange. Address and resolve access issues promptly to ensure secure and efficient user operations.
- AVD and RDS Security Troubleshooting: Resolve AVD (Azure Virtual Desktop) and RDS (Remote Desktop Services) issues with a focus on maintaining secure user connectivity. Employ security best practices to address and mitigate potential risks during troubleshooting.
- VPN Security Management: Troubleshoot and resolve VPN-related security issues, including access problems, network errors, and certificate issues. Ensure secure and stable remote connections for users.
- Microsoft 365 Security Administration: Administer Microsoft 365 environments with a focus on security and compliance. Manage user accounts, licenses, and security settings to protect organizational data and ensure secure usage of Microsoft 365 tools.
- Security Policy Implementation: Develop and enforce security policies and procedures across the IT infrastructure. Conduct regular security audits and assessments to identify vulnerabilities and implement necessary controls.
Remote Support Technical Engineer
Tata Consultancy Services Pvt Ltd
02.2018 - 02.2020
- Technical Issue Resolution: Expertly address diverse technical issues across software, hardware, network, and security domains, ensuring swift and effective resolution.
- ITIL Framework Application: Apply ITIL best practices to enhance service delivery and continually improve incident, problem, and change management processes.
- Communication & Mentoring: Demonstrate exceptional communication skills, providing clear support to endusers, collaborating with team members, and mentoring junior technicians.
- Advanced Troubleshooting: Conduct advanced diagnostics and root cause analysis for complex hardware, software, network, VPN, and security issues.
- ITIL Implementation: Spearhead ITIL-based processes to improve incident and problem management, contributing to enhanced operational efficiency.
- Knowledge Base & Training: Develop comprehensive documentation and training materials, and lead end-user training sessions to boost IT literacy and reduce recurring issues.
- Active Directory Management: Manage Active Directory accounts, security groups, and permissions to ensure robust access control and data integrity.
- Hardware & Software Deployment: Oversee the deployment and configuration of IT assets including laptops, desktops, printers, and mobile device.
Technical Support Engineer
Marlabs Innovations Pvt. Ltd.
09.2017 - 12.2018
- · Monitoring Service Desk for tickets assigned to the queue and process first-in first-out based on priority to ensure no SLA breach
- · Taking ownership of customer issues reported and seeing problems through to resolution
- · Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- · Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ask customers targeted questions to quickly understand the root of the problem
- · Coordinating with various teams to provide solution for End users Tracking computer system issues through to resolution, within agreed time limits
- · Properly escalate unresolved issues to appropriate internal teams
- · Provide prompt and accurate feedback to customers
- · Refer to internal database or external resources to provide accurate tech solutions
- · Ensure all issues are properly logged
- · Prioritize and manage several open issues at one time
- · Prepare accurate and timely reports
- · Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients.
Technical Support Engineer
Hewlett Packard Enterprise
08.2016 - 09.2017
- · Hands on experience in HPSM9 ticketing and monitoring tool
- · Active Directory user management
- · Configuring DNS and DHCP
- · Group Policy, Groups, New Account, Account Termination, Distribution Lists, Employee Conversion, Security Group, Unlock Accounts, Re-enable Account, Modify Attributes, Sender access etc
- · Basic Troubleshooting- Event Log, System Log, Application Log
- · Permissions- File and folder permissions, Shared drive permissions
- · O365 license configuration
- · Experience on Remote Access Software tools like LMI (LogMeIn), Lync 2013, Team Viewer
- · Provide Technical support with Issue resolution via Phone/Chat/
Education
BBA - Business Administration
MSS WAKF BOARD College
03-2011
High School Diploma -
Thiagarajar Model Higher Secondary School
Madurai, India03-2008
Skills
Application Access Management: Understanding IAM principles, policies, and tools
IAM Technologies: Deployment, configuration, and customization
Security Processes & Controls
Change Management: Managing changes in IAM systems
Access Reviews & Privileged Access: Conducting access reviews, managing privileged access
Service Delivery: Meeting SLAs and PLAs
SailPoint Identity management
Azure Admin/IAM
Microsoft 365 Administration
PowerShell
- Network
CyberArk
Hardware, Software, and Network Troubleshooting
IT Service Management Incident and Problem Management
Active Directory Administration
Cloud Computing
Server Management and Monitoring
ServiceNow
Operating System Virtualization
Certification
- 2023-09 Microsoft Azure Administrator AZ 104
Timeline
Senior Systems Engineer
Sapiens Technologies (1982) India Private Limited
10.2020 - Current
Remote Support Technical Engineer
Tata Consultancy Services Pvt Ltd
02.2018 - 02.2020
Technical Support Engineer
Marlabs Innovations Pvt. Ltd.
09.2017 - 12.2018
Technical Support Engineer
Hewlett Packard Enterprise
08.2016 - 09.2017
- 2023-09 Microsoft Azure Administrator AZ 104
BBA - Business Administration
MSS WAKF BOARD College
High School Diploma -
Thiagarajar Model Higher Secondary School
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