Jeyanthini Sundar
Summary
Results-driven program management professional with experience at Amazon and Flex specializing in vendor performance optimization, process improvement, and data-driven decision making. Adept at leading teams and leveraging ERP tools and Power BI to deliver efficiency and elevate the customer experience.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Executive - Program Management
flex
Coimbatore
05.2023 - 02.2026
- Serve as an individual contributor overseeing diverse customer accounts and key stakeholder engagements.
- Lead program reporting processes across cross-functional teams and manage stakeholder relationships between Global Business Services and site teams, driving accountability and operational excellence.
- Provide strategic planning and execution leadership for the entire order management process, enhancing operational performance.
- Solid grasp of financial frameworks and incoterms, ensuring informed decision making that optimizes P&L results
- Collaborate with the customer focus team to yield more production and customer satisfaction
- Proficient in using ERP tools, including BAAN and SAP, to support effective project management and execution.
- Report handling and present to stakeholders weekly to meet the target revenue.
- Risk management for project risks, implementing mitigation strategies and end-to-end operations in the manufacturing process.
- Embrace lean thinking to enhance efficiency and deliver great value with fewer resources
Catalog lead
Amazon
Chennai
07.2016 - 08.2022
- Optimized catalog management processes to drive 25% faster turnaround times and improve overall vendor and customer experience.
- Mentored associates by delivering strategic guidance and actionable feedback, aligned with individualized development goals and objectives.
- Facilitated end to end process training across Retail Business Services, collaborating with cross-functional teams to support efficiency and employee growth
- Applied analytical insights for decision making and problem solving to streamline processes, reducing turnaround time and improving productivity
- Improved dropship vendor performance through proactive management, reducing fulfillment errors 15%, and improving delivery timelines
- Managed quality audits and metric improvement initiatives to ensure process excellence and compliance
Education
MTech Power Systems -
Sastra University
Tanjavur, TamilnaduXII -
R S Krishnan Higher Secondary School
Tiruchirapalli, TamilnaduSkills
Team leadership, Program/Project management, Retail Operations Management, Vendor onboarding and relationship management, process improvement and optimization, Quality management and compliance, Data analytics and reporting, ERP tools, Power BI, closing and reconciliation processes, professional demeanor and communication, Lean thinking, cross functional training
Certification
- Certified as CSM (Certified Specialty Mentor) - 2017
- Certified as CST (Certified Specialty Trainer) - 2018
Affiliations
- Spearheaded "Connect with Jey", a workplace engagement program focused on motivating employees, encouraging creative thinking, and strengthening organizational culture
- Led team training and transition to a new business process, resulting in a top-tier success rate and seamless adoption
- Developed automation for material resource planning (MRP) reporting, streamlining data analysis, and reducing manual workload
Languages
- English, Tamil, Telugu
Timeline
Executive - Program Management
flex
05.2023 - 02.2026
Catalog lead
Amazon
07.2016 - 08.2022
MTech Power Systems -
Sastra University
XII -
R S Krishnan Higher Secondary School