Jeyaprince N
Catalog Specialist
Kandanchanvadi,Chennai
Summary
Result-driven, skilled personal focused on achieving success through improvements in process, quality and administration. Dedicated leader with demonstrated ability to train, manage and motivate team members to achieve organizational objectives.
Overview
3
3
Languages
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Catalog Specialist
Amazon Development Center
Chennai, Tamil Nadu
10.2019 - Current
- Worked well in a fast-paced and rapidly changing environment.
- Utilized excellent deductive reasoning and logical thinking skills.
- Utilized a strong working knowledge of MS office.
- Improved productivity by 20% to 30% revising the average handling time by analyzing the production trend, which helped in utilizing the head counts in various other process.
- Provided training to new resources in team and continuously monitored performance.
- Trained a pilot team from San Jose, California.
- Performed quality audits and provided continuous feedback until the team rolled into production.
- Conducted training and calibration sessions to ensure that entire team is on same page and process updates are cascaded immediately.
- Successfully managed the activities of 23 team members in two different locations.
- Maintained consistent communication between Business, Stake holder, and IT teams to ensure information was clear, well-defined, and understood.
- Assisted publishers with their queries regarding creating and updating series of books.
- Provided support and up-to-date information on process and quality.
- Also documented all the information in a centralized data point.
- Demonstrated a superior level of job knowledge and service excellence.
- Reduced defect and improved quality of the team by 15% by implementing additional features in the tool.
- Continuously conducted shadow sessions and provided performance improvement suggestion to the team members.
- Created value stream mapping and performed gap analysis.
- Conducted Gemba walk with stake holders to improve process efficiency.
- Calculated and presented the operational and coverage metrics for different locations to the senior management and Stake holders on weekly basis by creation deck using PowerPoint.
- Increased reliability of series by 20% by troubleshooting and improving the completion of the downstream process using internal applications/tools.
- Implemented a dashboard that eliminates the necessity to manually run reports and extract data which consumes 30 minutes to one hour.
- Created and maintained Standard Operations Procedure for all the tasks in the team.
- Empathized with publishers through ice machine in Excel regarding their series of books.
- Initiated interaction with stakeholders and engage in prospects.
- Provide support and resources that solidify the interest of publishers/customers.
- Commanded by supervisors for quick and efficient decision-making.
Catalog Associate
Amazon Development Center
Chennai, Tamil Nadu
04.2017 - 10.2019
- Performed quality audit for the team.
- Manually tested accuracy of new implemented Algorithm and its confidence score in the digital console.
- Manually tested the results of new series feature in Amazon detail page.
- Implemented and manually tested the accuracy of a tool to correct the language in the metadata by checking through the book.
- Maintained high standard of quality while creating/updating series pages in Amazon.com and enabling the X-ray feature for books in Kindle Device using Digital Operations.
- Performed various UAT on the features being implemented in the digital operations console.
- Implemented complete automation of a manual process to map the respective Amazon detail pages for titles provided in Goodreads by saving 31K USD and also performed manual testing on the accuracy of the tool.
- Created a tool using java and sql to track and maintain operator performance scores.
- Hands on experience on working on segmentation and annotation of images by creating HITs, and extracting datasets in Linux platform.
Quality Assurance Associate
Amazon Development Center
Chennai, Tamil Nadu
10.2016 - 04.2017
- Demonstrated ownership and high standard of quality in performing the quality audits for print books.
- Assisted in updating the process updates on a daily basis since it was pilot process.
- Worked with a strong attention to detail and excellent record-keeping abilities.
Education
Computer Science and Engineering
Infant Jesus College Of Engineering
08.2012 - 04.2016
Skills
Adaptability
Troubleshooting
Training & Development
Interpersonal Communication
Organization and Time management
Collaboration
Planning and Coordination
Data management
Leadership
Teamwork skills
Decision making
Problem-solving
Effective communication
Presentation skill
Performance tracking
Ideation
People management
Corporate Communications
Functional testing
Regression testing
Managing cross-functional teams
Technical support
Agile
Employee training
Accomplishments
- Promoted to the third level of hierarchy (Specialist) on October 2019.
- Received employee awards for maintaining 100% accuracy in the tasks performed and demonstrating ownership on quarterly basis throughout of 2019 and 2020.
- Single handedly managed the team in the absence of manger and Leads during November and December 2020.
- Appointed as the subject matter expert on November 2020 and received award for leading the team in the absence of the leaders.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Computer Proficiency
- Proficient in: Microsoft office
- Familiar with: java, sql, HTML.
- Database: MYSQL Server
- Platforms: Microsoft Windows 10, Linux
Quote
The utmost thing is the user experience, to have the most useful experience.
Marissa Mayer
Timeline
Catalog Specialist
Amazon Development Center
10.2019 - Current
Catalog Associate
Amazon Development Center
04.2017 - 10.2019
Quality Assurance Associate
Amazon Development Center
10.2016 - 04.2017
Computer Science and Engineering
Infant Jesus College Of Engineering
08.2012 - 04.2016