Jeyaseelan Alphones
Sivagangai
Summary
- 11 Years Experience in the Field of Sales & Production
- Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives.
- Excellent relationship-building, multitasking, and decision-making skills.
- Diligent professional with many years of experience maintaining seamless business operations.
- Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements.
- Exceptional skills in inventory management, loss prevention, and vendor negotiation.
- Customer-focused individual with a passion for delivering exceptional service.
- Strong interpersonal skills with a talent for effectively addressing concerns.
- Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
Work History
Assistant Manager :
Sky and Sky Air Travels
Chennai
07.2021 - Current
- Established processes for monitoring customer satisfaction levels.
- Implemented new procedures or systems to improve efficiency within the organization.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Established and building client relationships.
- Management of accounts, and guidance to team members for financial matters.
- Management of client complaints and satisfaction, and improvement of internal processes.
- Established customer database management system.
Indoor Sales Executive:
Caldron tools and components (Manufacturing Sector)
02.2017 - 06.2021
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Conducted cold calling, managed inquiries, generated new client leads, handled order inquiries, and managed processes such as invoicing, purchase order creation, order execution, and product delivery planning and coordination.
- Performed administrative tasks, including streamlining employee data management, overseeing server security through secure portals, and managing accounting and finance operations. This included maintaining payment ledgers, processing vouchers, and handling petty cash.
- Followed up with clients post-delivery to ensure product/service quality, and identify opportunities to enhance the overall delivery process.
Advertising Sales Coordinator:
Sky and Sky Air Travels
Chennai
01.2016 - 12.2016
- Created campaigns to increase customer engagement and sales.
- Organized travel arrangements, including flights, insurance, and accommodations, and booked holiday packages using an internal system.
- Handled payment processing through digital methods such as bank transfers and credit card payments, as well as offline transactions, including cash and card swipes.
- Promoted additional travel-related services, such as visa processing, and passport issuance or renewal, in collaboration with partner companies.
- Addressed client complaints, and implemented change management strategies to enhance planning and streamline internal processes.
- Maintained customer data confidentiality, managed sensitive information such as passports and identification numbers, performed regular data backups and restorations, and securely disposed of obsolete data through wiping or shredding.
- Managed and retained existing client accounts.
- Scheduled and attended weekly appointments with clients.
Warehouse Supervisor:
Lian Huat Furniture rental(s) Pte ltd, Singapore
12.2014 - 12.2015
- Ensured appropriate staffing levels to meet production demands.
- Maintained and updated inventory records accurately.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Developed and implemented safety policies and procedures for the warehouse team.
- Coordinated with other departments to ensure smooth flow of materials.
- Performed regular inspections of equipment, facilities, and personnel safety practices.
- Supervised and coordinated operations staff for order processing, packaging, and delivery tracking.
- Oversaw collection and delivery report management, ensuring quality control by personally supervising delivered goods and returned rental items from clients.
- Installed rented appliances at client locations, providing on-site support through regular follow-ups, servicing, and adherence to maintenance protocols.
Production Technician
Salpac(s) Pte ltd
07.2013 - 11.2014
- Assisted in the set-up and operation of production equipment.
- Performed quality control checks on products to ensure compliance with standards.
- Monitored production processes, identified problems, and took corrective action when necessary.
- Crafted packaging boxes for LICA Instrumental Services, ensuring quality control throughout the production process, and assessing returned packaging units.
- Managed inventory and stocking of packaging boxes, maintaining warehouse and factory organization in alignment with Six Sigma, 5S, and Kanban principles.
- Maintained a clean and safe work environment by adhering to all safety regulations.
- Recorded daily production data into an electronic database system for tracking purposes.
- Adhered to safety protocols and regulations to ensure a safe working environment for all employees.
- Provided training and guidance to new production technicians on equipment operation and safety procedures.
Education
Diploma in Industrial Safety -
Safety Professionals
Chennai01-2022
Bachelor of Commerce - Corporate Secretaryship -
St. Xavier’s College
Palayamkottai01-2011
H.S.C -
TDTA PSP Higher Secondary School
Pudukkottai01-2008
S.S.L.C -
St. Lasalle Higher Secondary School
Tuticorin01-2006
Training : Auditing And Accounts
SMSS Fishing Net Unit
IndiaSkills
- Sales monitoring
- Customer rapport
- Decision-making
- Customer relationship management (CRM)
- Skilled in Tally (accounting software)
- MS Office (Excel, Word, and PowerPoint)
- Accounting and invoicing software
- Managed ledgers, vouchers, and accounts through daily bookkeeping tasks
- Corporate Secretaryship Skills
- Annual Goal schedules for CEO
- Problem-solving
- Team collaboration
- Vendor relationship management
- Project management abilities
Accomplishments
- Target Achievement
- Team Player
Languages
English, Tamil
First Language
Objective
Passionate Business Operations Associate with a positive attitude in analysing production process, implementing quality control strategies and coordinating the entire buying cycle to achieve organizational objectives. Aim to secure an experienced role in corporate, administration, sales, production/process control, Supply chain or warehousing within a company that prioritizes both individual development and organizational growth.
PERSONAL DETAILS
- Sex: Male
- Father’s Name : S. Alphones
- Date of Birth: 18.6.1990
- Nationality: Indian
- Pass Type: S PASS (G5424838K)
- Passport No: U0801596 (Date of Expiry 23-11-2030)
- Date of Birth: 18-06-1990
- Address : 192, Uthayanur, Suranam, Sivagangai Dist, 630713, Tamilnadu, India
- Availability: 1 month ( Notice period)
References
References available upon request.
Timeline
Assistant Manager :
Sky and Sky Air Travels
07.2021 - Current
Indoor Sales Executive:
Caldron tools and components (Manufacturing Sector)
02.2017 - 06.2021
Advertising Sales Coordinator:
Sky and Sky Air Travels
01.2016 - 12.2016
Warehouse Supervisor:
Lian Huat Furniture rental(s) Pte ltd, Singapore
12.2014 - 12.2015
Production Technician
Salpac(s) Pte ltd
07.2013 - 11.2014
Diploma in Industrial Safety -
Safety Professionals
Bachelor of Commerce - Corporate Secretaryship -
St. Xavier’s College
H.S.C -
TDTA PSP Higher Secondary School
S.S.L.C -
St. Lasalle Higher Secondary School
Training : Auditing And Accounts
SMSS Fishing Net Unit
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