JEYAVIKRAM G
Chennai
Summary
Professional in IT support with comprehensive understanding of application maintenance and troubleshooting. Proven track record in resolving technical issues efficiently and enhancing system performance. Known for strong team collaboration and adaptability, ensuring reliable support in dynamic environments. Skilled in problem-solving and customer service, valued for reliability and flexibility.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Application Support Analyst
TATA Consultancy Services Ltd
Chennai
03.2022 - Current
- Client – Barclays; Project – Markets (Post-Trade Services)
- Proficient in managing and resolving high-priority incidents, minimizing downtime, and ensuring business continuity. Skilled in root cause analysis and implementing preventive measures to mitigate future risks.
- Managed incident tracking system, ensuring accurate records and timely follow-ups on outstanding issues.
- Adept at identifying, diagnosing, and resolving complex technical issues. Implemented effective problem management strategies to improve system stability and performance.
- Escalating the complex technical issues to higher levels of support or development teams as needed, while maintaining ownership of the issue until resolution.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Documented procedures for troubleshooting common issues, contributing to a more efficient support process.
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Investigating and diagnosing technical problems reported by clients, working closely with the development team to identify root causes, and implement effective solutions to minimize disruptions.
- Performed root cause analysis and implemented preventive measures to reduce recurring incidents.
- Streamlined support processes for improved end-user experience and reduced resolution times.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Improved application stability through proactive monitoring, issue identification, and prompt resolution of incidents.
- Used ServiceNow to track, maintain, and update trouble tickets.
Graduate Engineer Trainee
Neyveli Lignite Corporation India Ltd
Neyveli
01.2021 - 02.2022
- Project – 2
- 500 MW Boiler & Turbine Operations
- Access Trip Analysis & Root Cause Analysis (RAC) related to operation
- Standard Operating Procedure of Boiler and Turbine Auxiliaries & equipment.
- Emergency activities of the plant during abnormal conditions like (Blackout, Boiler Trip, Turbine Trip, Drives Tripping, Coal feeders Tripping, etc.
- Maintain the records of maintenance work held during unit shutdown & running conditions.
- Commissioning of Water Lancer equipment in Boiler.
Education
Bachelor of Engineering - Mechanical Engineering
K.S.Rangasamy College of Technology
Tiruchengode, India05-2019
Skills
Customer support
Incident management
Log analysis
ITIL framework
Interests
Crafting, Travelling, Photography
AWARDS
On the Spot Award - Recognized for the successful migration, contribution to DCR and PCO activities to provide overall user satisfaction., Outstanding Performer - Got recognized as an outstanding performer of the year 2024 at TCS.
Timeline
Application Support Analyst
TATA Consultancy Services Ltd
03.2022 - Current
Graduate Engineer Trainee
Neyveli Lignite Corporation India Ltd
01.2021 - 02.2022
Bachelor of Engineering - Mechanical Engineering
K.S.Rangasamy College of Technology