J.Franklin Joshua Franklin Joshua
Chennai
Summary
Dynamic Application Support Engineer with a proven track record at Harman Connected Services, adept in deploying critical updates and enhancing application functionalities. Expertise in Python, SQL, and fostering collaborative team environments. Demonstrated success in leveraging Splunk and MongoDB for innovative monitoring solutions, significantly improving system reliability and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Appplication Support Engineer
Harman Connected Services
Bangalore
12.2021 - Current
- Collaborated with cross-functional teams to define app specifications and integrate user-facing elements with server-side logic.
- Experience in software monitoring and logs with Snowflake, LOKI, Grafana, Toolshed, JIRA, Splunk, and SolarWinds.
- Database experience with MongoDB and SQL.
- I also have experience in server monitoring with OpenLens, Instana, and Kubernetes.
- Deployed patches or updates for existing applications following change management guidelines.
- Engaged in continuous learning to stay updated with new technologies and programming techniques.
- Configured databases and performed data migration tasks to support application requirements.
- Integrated third-party services and APIs to extend application functionalities.
- Resolved escalated tickets related to application support within agreed upon SLAs.
- Maintained positive working relationship with fellow staff and management.
- Conducted thorough testing and debugging to ensure optimal application performance.
- Collaborated with other IT teams on system integration projects involving multiple platforms and technologies.
- Performed troubleshooting and resolution for company-wide technical issues.
- Identified, debugged, and fixed system bottlenecks and problems.
- Collaborated with internal teams to resolve customer issues and support customer service goals.
- Tested software applications prior to deployment in production environment.
Technical Support Engineer
Sutherland Global Services
01.2021 - 01.2022
- Identify & recommend maintenance approaches to proactively reduce problems for end users
- Use help desk data records/tracking and related applications/infrastructure to effectively address user issues
- Used ticketing tools Jira and sales force
- Experience in software monitoring and experience with App Dynamics, Splunk and Solarwinds
- Experience in engineering support with ever increasing levels of responsibility in various industries
- A working knowledge of HTML / XML
- Good knowledge in database management
- Good knowledge with python
- Worked with 24
- 7 shifts
- Develop and maintain accurate technical and user documentation
- Good knowledge in ITIL process
Education
BCA -
Tagore College of Arts and Science
Chennai01.2019
HSC -
Anathavalli Matric.Hr.Sec. School
Chennai01.2016
SSLC -
St. Johns Matric.Hr.Sec.School
Chennai01.2014
Skills
- Python
- SQL
- MongoDB
- Splunk
- Grafana
- K9
- loki
- AWS
- Jenkins
- Docker
- Snowflake
- Network configuration
Certification
Selenium Testing
Cloud computing
Digital marketing
Disclaimer
I hereby assure that the details furnished above are true to the best of my knowledge.
Languages
- Tamil
- English
Personal Information
- Father's Name: Y.Johnson
- Date of Birth: 12/21/98
- Gender: Male
- Nationality: Indian
Accomplishments
- Awarded for Best team contribution
- Key Team player
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
Appplication Support Engineer
Harman Connected Services
12.2021 - Current
Technical Support Engineer
Sutherland Global Services
01.2021 - 01.2022
BCA -
Tagore College of Arts and Science
HSC -
Anathavalli Matric.Hr.Sec. School
SSLC -
St. Johns Matric.Hr.Sec.School