Public Assistance Eligibility Specialist
FSSA
Noblesville, IN
03.2024 - 03.2025
- Family & Social Services Administration Indiana ES
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
- Incoming an outgoing calls from clients
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
- Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Processed and certified documents for accuracy and compliance with government regulations.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Developed strong rapport with clients by effectively communicating complex program requirements and processes.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
- Established databases to track, analyze and automate eligibility application processes.
- incoming and out going high volume calls
- High volume of emails and faxes per day from clients
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.