Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Vikas Jhaa

Vikas Jhaa

Risk And Control Analyst
Bengaluru

Summary

I demonstrate a strong background in risk analysis, compliance, investigations, and operations management, particularly in the context of online marketplaces like Amazon. My prior roles have involved ensuring regulatory compliance, identifying and mitigating risks, and contributing to process improvements.

Overview

5
5
years of professional experience
4
4

Years of post-graduation experience

Work History

Risk and Control Analyst

Amazon
Bangalore
08.2022 - 07.2023
  • Identifying financial transactions potentially related to tax evasion, money laundering, terrorist financing and other ecom-related illicit activities.
  • Handling formal complaints and financial ombudsman services related to financial investigations.
  • Reviewing Know Your Customer (KYC) and Anti-Money Laundering/Combating the Financing of Terrorism (AML/CFT) documentation.
  • Working on cases involving sanctioned entities, politically exposed persons (PEPs), and criminal property.
  • Filing Suspicious Activity Reports (SAR) and Suspicious Transaction Reports (STR) in suspected money laundering or fraud cases with respective typology.
  • Ensuring compliance processes are effective and suggesting improvements.
  • Conducting qualitative and quantitative analysis of error trends.

Sr. Reviewer – ARO - Traffic & Marketing Tech

Amazon
Bangalore
11.2020 - 01.2022
  • Conducting due diligence reviews on prospects and customers.
  • Reviewed Amazon associate and influencer websites, social media, and mobile apps (iOS, Android apps) for content guidelines, quality, product advertisement API usage and suspicious activity referrals
  • Identifying patterns related to fraudulent activities.
  • Mining company data for threat detection in real-time.
  • Reviewed and enforced sponsored websites for irregular traffic to Amazon's platform through bots, link redirections, PA-API manipulation and content misuse.
  • Identifying patterns related to fraudulent activities in Amazon's Bounty Program, Associates, Affiliate network, and Influencers Program.

Investigation Specialist I - RCO

Amazon
Bangalore
04.2020 - 11.2020
  • Conducting account reviews and investigations for Amazon merchants.
  • Conducted investigation for registration and enforcement appeals such as KYC and EDD screening of Amazon merchants
  • Identifying cases, red flags, and patterns related to illicit fund, laundering and manipulation on the platform
  • Contributing to process improvements.
  • Led team huddles and contributed to escalation resolution.

Transaction Risk Investigator - SPRO

Amazon
Bangalore
08.2019 - 04.2020
  • Investigating merchant risk for various marketplaces.
  • Analyzing customer accounts and implementing procedures to reduce risk.
  • Execute, implement and improve procedures to reduce the risk of Collusion fraud, compromised Credit cards, chargebacks, TGTBT-priced products and the sale of high-risk products.
  • Identified and escalated any suspicious or unusual matters to AML & Line of Business Compliance for further investigation. The main tenets were to eliminate E-commerce fraud.
  • Taken lead for conducting team huddles, weekly learning sessions, monthly PKTs

Operations Executive

Oscotel LLP
Bangalore
10.2018 - 06.2019
  • Handling travel queries and negotiating with hotels and travel operators.
  • Managing corporate travel and event management services.
  • Responsible for planning trips, offering packages, transportation (flight/Cruise/bus/train/private vehicle booking), assisted clients with VISA requirements & documentation
  • Managed high net budget events for up to 300 attendees, multiple vendors, and other event contributors including entertainers, photographers, F&B, and AV technicians et cetera
  • Training and managing a team for T&E projects.
  • Financial responsibilities, including collections and invoicing.

Operations Executive

Mydala.com
New Delhi
08.2014 - 06.2015
  • Registering vendors on a marketing platform.
  • Maintaining customer data records and handling escalations.
  • Provided solutions in regard to various sales, finance and operational queries of customers and merchants
  • Serving as a point of contact for partner merchants.

Education

MBA - Operations Management

ICFAI
Tripura
11.2019 - 02.2022

BBA - Finance

Acharya Bangalore Business School
Bangalore
06.2015 - 05.2018

Skills

    Conducting investigations

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Accomplishments

  • Worked across 4 products in Amazon and built effective corporate relationships with senior and global employees by presenting information at Gemba walks, Department and team huddles.
  • Successfully instructed two cohorts of Turkish and Chinese language professionals, preparing them for roles in European and North American marketplaces.
  • Pioneered the resolution of complex issues like link redirection tracing, website imitation, and ad hijacking, resulting in heightened team productivity and personal quality scores of 99.98% and 100% achieved during Q3 and Q4 '21 at Amazon.
  • Secured the 2nd Prize in the "Product Launch" competition at the Intercollegiate Commerce & Management Fest 2016-17, hosted by S.L.N College of Arts & Commerce, Bengaluru.
  • Earned 2nd Prize in chess during the Intercollegiate Sports Week 2015-16, held at Nagarjuna Degree College, Bengaluru.
  • Distinguished as the Runner-Up for "Best Manager" during the Intercollegiate Managerial Week 2015-16 at Nagarjuna Degree College, Bengaluru.

Affiliations

Indian Red Cross Society (IRCS) Member - Active affiliation with the Indian Red Cross Society, demonstrating commitment to humanitarian initiatives.

National Service Scheme (NSS) Participant - Engaged in the National Service Scheme, contributing to community service and social causes.

Co-Founder, Free Recharge Box (FRB) - Co-founded Free Recharge Box (FRB) in 2014, establishing a vibrant Facebook community of over 150,000 active members dedicated to discovering and disseminating the latest online deals, coupons, and offers.


Timeline

Risk and Control Analyst

Amazon
08.2022 - 07.2023

Sr. Reviewer – ARO - Traffic & Marketing Tech

Amazon
11.2020 - 01.2022

Investigation Specialist I - RCO

Amazon
04.2020 - 11.2020

MBA - Operations Management

ICFAI
11.2019 - 02.2022

Transaction Risk Investigator - SPRO

Amazon
08.2019 - 04.2020

Operations Executive

Oscotel LLP
10.2018 - 06.2019

BBA - Finance

Acharya Bangalore Business School
06.2015 - 05.2018

Operations Executive

Mydala.com
08.2014 - 06.2015
Vikas JhaaRisk And Control Analyst