Jhabhar Mal

● Accountable for Build, release, deployment, and application support for an E-commerce based application using various tools and technologies for Prod and Non-prod environments.

● Implemented Automatic deployments using automation/configuration management Ansible, through the creation of Playbooks for both Production and Lower environments.

● Worked as SRE- Reliability engineer in key business transaction monitoring, End-to-end user monitoring through browser support, Synthetic monitoring, and Alerts and notifications through New Relic.

● Supported multi-tiered application stacks (primarily Java-based) with a mixture of technologies, including Apache, IBM WebSphere, and Tomcat.

● Worked on tools such as New Relic, Splunk, Dynatrace for infrastructure monitoring and performance.

● Facilitated production release using Ansible and Jenkins for an ECommerce based application.

● Accountable for infrastructure O.S. patching upgrade and performing security vulnerability activities.

● Managed SSL certificate renewal and deployments in production environments using ansible playbooks

● Provide support to the business for production issues, day-to-day activities, and ad-hoc requests.

● Assisted platform development and Testing team to perform activities to resolve developer issues in a timely and accurate fashion.

● Mentored DPC and application migration related activities with association with cloud and network operation teams.

● Organized user access management for applications using MS active directory.

● Accomplished various projects based on eSIM solutions to provide seamless network management between devices and applications.

● Created a Continuous Delivery process to include support building of Docker Images and publish into a private repository- docker registry and jfrog artifactory.

● Responsible for installation & configuration of Jenkins to support various Java builds and Jenkins plugins to automate continuous builds and publishing Docker images to the docker registry.

● Written Ansible Playbooks to make the configuration changes to application servers as requested by the client.

● Written various Roles that contain different playbooks with configuration details and reuse these rules to make necessary configuration changes.

● Orchestrated CI/CD processes by responding to Git triggers, human input, and dependency chains and environment setup.

● Used CI/CD tools Jenkins, Git/Gitlabs, Jira and Docker registry/daemon for configuration management and automation using Ansible.

● Created Containers in Docker using Dockefile and docker compose.

● Container management using Docker by writing Dockerfiles, set up the automated build on Docker HUB, installed, and configured Kubernetes.

● Building/Maintaining Docker container clusters managed by Kubernetes, Linux, Bash, GIT, Docker, on servers. Utilized Kubernetes and Docker for the runtime environment of the CI/CD system to build, test deploy.

● Continuous integration, deployment pipeline (CI/CD), integrating Git, Jenkins, Maven and ansible on AWS.

● Worked on Deploy Management, Release Management, Service Management tasks with various DevOps CI/CD tools.

● Configuration, troubleshooting and maintenance of (RHEL, Ubuntu, Santiago & CentOS) servers and application with storage and Dbs.

● Setup CI/CD and continuous build environment with Jenkins and Jenkinsfile to speed up deployments.

● Installation and configure various Jenkins jobs for application deployment and test cases execution.

● Maintain containerization platform Docker, Creating Images and containerization platform to deploy the application.

● Troubleshooting and monitor build tools like Apache Maven and Ant builds. VCS (version control system) tool Git/Git-Hub with various Branching strategies, pull request concept and GIT commands.

● Utilized Configuration Management tool like Ansible to automate system operations.

● Automating, building, deploying, and releasing of code from one environment to other environment.

● Configure & monitor the systems and apps with Nagios, Site-Scope etc.

● Require based bash/Shell scripting with pipeline automation.

● Experienced in Jenkins administration, installing and configuring Jenkins master, adding Jenkins slaves, setting up various configurations and plugin management.

● Handled O&M of NSN NTMS , COMVIVA USSD, NSN HLR VIEW for Pan India.

● Imparting training to the TAC & fault management teams on VAS issues.

● Administering daily network operations & maintaining performance.

● Good knowledge on bash/Shell scripting with Cron scheduler.

● Implemented day-to-day tasks in Red Hat Linux that include upgrading rpms, kernel, and LVM file system.

● Key responsible for Change management integration and Alarm integration with HP.

● Ensuring fast resolution of issues and outages in time bound manner to maintain KPI's of different network elements.

● Responsible for company product & platform L1 support for a client. SPOC for all operational/technical issues for all VAS nodes of Airtel & Vodacom Africa and other international sites.

● Performing Purging and optimization activities on database.

● Looking after applications like OBD and IVR.

● Extracting data from the backend according to the business team needs.

● Monitoring the services running on servers (Application, DB and Tone Playing server).

● Monitoring System performance of Memory, swapping, Disk & CPU utilization.

● Administering daily network operations & maintaining performance.

● Good knowledge on bash/Shell scripting with Cron scheduler.

● Deployed out Bound dialer (OBD) in different OpCo, a success story in Africa Project. As a team member, have been involved in platform and database (sap dB to Maria dB) migration and up-gradations.

● Plan, implement, install, operate, and maintain systems hardware, software applications and Information Technology infrastructure.

● Worked in Telecom Industry in the 2nd largest VAS Company in Implementation, Integration, and Migration and Support of CRBT service.

● Good knowledge of VAS products like RBT, USSD etc.

● Competent, dependable and skilled professional with proven record of success in assuming increasing levels of responsibility within a short period.

● Worked in Airtel India CRBT Project.

● Experience of trouble shooting for all RBT issues on site and fixing them within TAT.

● Decent work experience in Implementation, testing and troubleshooting of various VAS products.

● Installation and configuration of patch, Application, Firmware etc. Daily database backups, updates.

● Database and platform migration and purging activities.

● Executing complex SQL queries for urgent data provisioning and on-demand extracting information for business teams.

● Trouble shooting technical problems and fixing customer issues as first priority.