Summary
Overview
Work History
Education
Skills
Websites
Awards
Timeline
Generic

Jhanshi Rani Bathula

Sales Operations Manager
Hyderabad

Summary

An accomplished Sales Operations Manager with a proven track record in optimizing sales processes, managing KPIs, and leading cross-functional teams. Seeking to leverage expertise in pipeline management and operational excellence to drive growth and efficiency.

Experienced with managing sales operations, streamlining processes, and enhancing team performance. Utilizes analytical skills to identify opportunities for improvement and implement strategic initiatives. Track record of fostering team collaboration and achieving operational goals.

Overview

18
18
years of professional experience

Work History

Sales Operations Manager

ServiceNow Software Development India Pvt Ltd
07.2019 - Current
  • Oversaw Managed Service Providers within the Alliance & Channel enterprise and Global Partnerships Channel, ensuring alignment with sales strategies and objectives.
  • Developed, monitored, and managed KPIs throughout the sales lifecycle to drive performance improvements.
  • Supervised complex and non-standard deal drafting processes globally across multiple business lines.
  • Collaborated with cross-functional teams to align and integrate operational plans.
  • Conducted regular pipeline reviews to enhance forecast accuracy and pipeline management methodologies.
  • Strategic forecasting for pipeline products.
  • Ensured compliance of deal structures with sales pricing and approval policies, usages verifying all orders accordingly.
  • Worked closely with Deal Desk, Finance, and Legal to address revenue recognition and deal-related issues.
  • Partnered with Order Management to maintain accuracy in the ServiceNow sales automation tool.
  • Supported sales compliance with licensing requirements and partnered with the Alliances & Channels team on calls to clarify pricing policies and strategies.
  • Served as a trusted advisor, driving strategic decision-making for the sales team.
  • Implemented and managed processes for partners in the Service Provider program.
  • Led employee engagement, coaching, development, and performance reviews to foster team growth and productivity.
  • Comprehensive forecasting assessments in PPT decks for leadership and board reviews
  • Analyses of strategic business questions
  • Deliver forecasts through structured approach with appropriate documentation and communication.
  • Launched the Rapid Response tool project, enabling partners to reach ServiceNow directly via the Partner portal and oversaw its successful implementation.
  • Provided training on Service Provider Processes to the sales team.
  • Collaborate with internal team and Products teams on building new releases.

Assistant Manager - Customer Agreements

Oracle India Private Limited
06.2016 - 07.2019
  • Managed customer agreement operations, including hiring, mentoring, and coaching staff, as well as delegating day-to-day tasks.
  • Oversaw transition projects related to acquisitions and mergers.
  • Collaborated with stakeholders such as Sales, Global Operations, Deal Management, Install Base, and Global Alliances and Channels.
  • Audited on-hold requests, notifying relevant teams about high-value deals, and ensured on-time completion of the Accelerated Buying Experience.
  • Published business reviews for senior management and led employee engagement, coaching, development, and performance reviews.
  • Drafted and governed educational agreements to ensure the correct use of Oracle products and services, including Oracle Academy participation.

Team Lead, Customer Service

TE Connectivity India Pvt Ltd
11.2011 - 06.2016
  • Managed daily deliverables for a customer service team, overseeing accurate entry of paper/fax customer purchase orders into the TE SAP system.
  • Ensured entry of all purchase order data, including part numbers, shipping/billing details, and special instructions.
  • Managed processing of inbound EDI order transactions and supported e-commerce systems, including quote requests and user registrations.
  • Handled hiring, training, performance management, and development of team members, maintaining high-quality service standards.
  • Participated in global process improvement initiatives and business reviews, following governance models for ISO compliance.
  • Delegated tasks via Outlook and SFDC, while fostering a high-performance culture and building relationships with regional teams.
  • Presented monthly business reviews to management and led successful business unit transitions.

Process Lead

TE Connectivity India Pvt Ltd
09.2012 - 12.2014
  • Oversaw daily team activities, motivating members to achieve optimal performance.
  • Analyzed tasks and allocated them based on expertise for timely delivery to customers.
  • Maintained strong relationships with stakeholders across various communication channels.
  • Developed Standard Operating Procedures (SOPs) and published volume analysis for management and regional teams.
  • Monitored order statuses, handling order changes, and presenting regular business reviews.
  • Led monthly one-on-one meetings, managed team performance, and supported transitions.

Sr Associate / Process Associate

Infosys BPO Ltd
10.2007 - 11.2011
  • Maintained resume databases in SAP, sourced profiles via portals and referrals, and screened candidates for various roles.
  • Scheduled interviews, briefed candidates, updated databases, and documented candidate feedback.
  • Handled periodic reporting, maintained candidate records, and managed eligibility for recruitment drives.
  • Investigated and managed company blacklisting and background checks.
  • Followed up with selected candidates, maintained customer data across regions, and acted as client point of contact.
  • Booked orders in Siebel, maintained productivity and quality reports, and created Try & Buy customers for specific durations.
  • Authenticated customer data in Oracle systems, updated taxes, and managed agreements and relationships.
  • Handled customer queries, pre- and post-audits, and trained team members on all sub processes.
  • Supported e-commerce operations, including order confirmations, order changes, and system updates based on SAP backlog reports.
  • Created quotations, processed purchase and sales orders, and expedited requests according to customer timelines.
  • Managed leader backup work allocation, generated invoices, created delivery notes, and processed various shipping documents.
  • Prepared multiple types of quotes, updated customer notifications, and resolved issues with cross-functional teams.
  • Maintained SOPs, ran SAP reports for order blocks, and addressed account receivable issues weekly.

Education

Bachelor of Arts - Economics, Sociology, and Political Science

Karnataka University of Dharwad
Hubli
01.2007

Master of Social Work - Social Work (Pursuing)

IGNOU
Hyderabad

Skills

  • Lead to Cash
  • Customer Service
  • People Management
  • Transition Support
  • Stakeholder Management
  • Performance Management
  • Forecasting & Pipeline Management
  • Sales enablement
  • Pricing strategy
  • Dashboard customization
  • Prebuy/ Advanced purchase strategies
  • Partner engagement
  • Process documentation and scalability
  • Training and enablement

Awards

  • Individual Extra Miler for highest productivity and quality
  • MFG Super Champ for consistent performance and vertical achievement
  • T-100 Certified in Order Management
  • Team Extra Miler Award for outstanding performance in process transition with zero escalations and 99.33% Quality (Sun Microsystems to Oracle India Pvt Ltd)
  • Spot & Ramp awards
  • Dynamic Leader - E-SAT (82%), Peoples Pride Award for leadership, operational excellence, and teamwork
  • Win as a team - ServiceNow Quarterly

Timeline

Sales Operations Manager

ServiceNow Software Development India Pvt Ltd
07.2019 - Current

Assistant Manager - Customer Agreements

Oracle India Private Limited
06.2016 - 07.2019

Process Lead

TE Connectivity India Pvt Ltd
09.2012 - 12.2014

Team Lead, Customer Service

TE Connectivity India Pvt Ltd
11.2011 - 06.2016

Sr Associate / Process Associate

Infosys BPO Ltd
10.2007 - 11.2011

Bachelor of Arts - Economics, Sociology, and Political Science

Karnataka University of Dharwad

Master of Social Work - Social Work (Pursuing)

IGNOU

Similar Profiles

CREATE PROFILE
Jhanshi Rani BathulaSales Operations Manager