Jhansi Annamdas
Hyderabad
Summary
Remarkable 13.6 years of Server Administration experience on Microsoft platform. Ability to maintain good working relations with client and provide proactive technical support and problem resolution using trouble ticketing, email, and verbal communication techniques. Experience in deploying, administering and managing of Windows Server 2003 / 2008 / 2012/2016 & 2019 Experience in administering and managing Azure cloud infra structure Experience in migration of Microsoft Exchanger Servers 2010, 2013 Experience in deploying & Managing VMware Environments 5.5/6.0. Knowledge in Active Directory Services.
Overview
13
13
years of professional experience
Work History
Infrastructure Specialist
Kyndryl solutions
Hyderabad
08.2020 - Current
- Managing and operation of IT hardware, software, communications, and application solutions
- Working as Technical Engineer and my responsibilities includes troubleshooting issues related to Server Upgradation, Server access issues, GW1, GW2, SSl certi?cate, Software deployment.
- Responsible for 24/7 availability of the Infrastructure and applications
- Responsible for working on change creation in service now
- Performing GW1 and GW2 activates.
- Creating CSR, SSl certi?cate binding, troubleshooting Certi?cate issues.
- Responsible to create Application pool in IIS and con?guring the IIS, Troubleshooting IIS issues
- Responsible to deploy software using Chef, HPSA and Ansible
- Developing the package for automation to install software on multiple servers
- Responsible for upgradation of Disk, CPU & Memory on the server
- Preparing user friendly SOPs for the given resolutions
- Administration and troubleshooting of Windows 2008,2012 ,2016 & 2019Server
- Attending Daily Problem Management Meeting & Weekly Sync up meetings.
- Meeting the SLA’s as per the contract signed with the client
- Attending meeting with clients and knowing their requirements and acting accordingly
MS POWER BI | TECHINCAL SPECIALIST
Mindtree
10.2019 - 08.2020
- Company Overview: IT consulting & Technology
- Working as Technical Engineer and my responsibilities includes troubleshooting issues Azure IAAS operations.
- Responsible for 24/7 availability of the infrastructure and applications
- Responsible to con?guring availability sets and auto scaling and manual scaling
- Responsible for Monitoring CPU, Memory, and uptime of the instances using various tools
- Responsible for monitoring the cloud services, instances and their health status
- Troubleshooting the severe production issues and giving RCA for the issue
- Responsible for rebooting the faulty instances through the Azure portal and other internal tools
- Conducted BCDR Drill (Comms procedure) on DXT environment by closely working with deployment teams.
- Responsible for deploying the virtual machines using Azure portal.
- Increasing core limit and quota consumption for customers accordingly to Azure customer requirements.
- Tracking of the scheduled deployments and closely work with Deployment teams.
- Responsible for Managing the Applications Hosted on Windows Azure.
- Responsible for working on Alerts triggered through MDM, Geneva and Dynatrace, ICM.
- Analyzing the logs and exceptions generated by servers and applications
- Meeting the SLA’s as per the contract signed with the client
- Attending meeting with clients and knowing their requirements and acting accordingly
- Developing operational reports, dashboards using Microsoft Power BI.
- IT consulting & Technology
Tech Lead
Cognizant technology solutions Pvt Ltd
Benguluru
08.2016 - 07.2019
- Client. : Florida Private Ltd.
- Use VMware update manager to create or edit baselines and baseline groups
- Perform upgrades to operating systems and layered software packages (ie., VDI components, Windows services, or other enterprise apps) as necessary
- Performing backups, troubleshooting and problem resolution for servers associated with a VMware virtual infrastructure
- Maintain, upgrade, and implement improvements to the VMWare ESXi infrastructure
- Assists in the evaluation, recommends negotiations and contracts for the purchases of system software products
- Performs technical analysis, installation, maintenance and modi?cation of operating system software
- Troubleshoots and resolves problems and monitors system performance while simultaneously support sta
- Engaged in similar e?orts
Vmware Engineer | Execution Lead
Cognizant technology solutions Pvt Ltd
Benguluru
04.2018 - 01.2019
- Handling 6 members of team size as team lead.
- Deploying Virtual Machines by using Clones, templates, customization managers.
- End-end ownership on Planning, Preparation, Execution of V2V, P2V Migrations.
- Managing of Virtual Machines & ESX servers (CPU, Memory, Disk & Network Utilization), Patching/updating ESXI’s for security compliance policies
- Knowledge on VMWare Cluster Features like HA, FT, DRS, and SDRS.
- Creation of Snapshots for the Virtual machines depending on requirements.
- Strong Knowledge on Active Directory, DNS, DHCP.
- Responsible for Monthly patching cycle on all the servers – Prod, Critical, Non-Critical Servers as per security compliance policies.
- Importing OVF to VSphere/Cloud environments.
- Health Check for VMs and ESXI hosts, reclaiming of unused resources using utilization
- Assigning capacity task, migration and peer review task to the engineers.
- Scheduling Technical and Go no calls with client for v2v migration activity.
- Maintaining Communication with internal customers whose input was critical to successful migrations by attending meetings and assisting with keeping realistic time lines.
- Working on V2 V migration activity (cold migration) by using multiple tools.
- Performed Migrations of both windows and Linux servers using v convertor
- Working on backup issues ( net backup tool) and Vm snap shot backups errors
- Checking application and server related issue and raising HPSM tickets with respective teams in order to resolve the issue
- Preparing user friendly SOPs for the given resolutions
- Responsible for verifying the column level mapping in source and target
- Creating ITSM for v2v migrations activity.
- Sent out change requests for every Migration for management approval.
Windows administrator | Tech lead
Cognizant technology solutions Pvt Ltd
Benguluru
10.2016 - 12.2018
- Respond and resolve operational problems 24x7 support to adhere SLA.
- Handling tickets thru ticketing system (service now), monitoring the servers health by remote tools (manage engine).
- Worked on patching activity by using DTC tool and monitoring the servers for any service down.
- Worked on backup issues using net backup tool and VM snap shot backups errors
- Checking cluster issues at server level.
- Preparing user friendly SOPs for the given resolutions
- Responsible for verifying the column level mapping in source and target
- Performing change activities for P2v and V2v migrations using Zetro tool
- Interacting with hardware vendors for replacement of any HDD disk, fan and firmware issues
- Working on server down, Disk space and other performance issues.
- Upgrading the resources on the server on VM’s for application performance enhancement
Exchange Admin
Ctrls Data center
01.2012 - 10.2016
- Respond and resolve operational problems 24x7 support to adhere SLA.
- Handling 14 members of Team size as assist. Team Lead
- Handling Windows, IIS and Exchange tickets thru ticketing system Kayako and other remote tools.
- Handling escalations of Microsoft Exchange and Windows server OS related issues.
- Administration and troubleshooting of Exchange 2010 and 2013 Servers.
- Planning and designing migration from Global outlook to Exchange Server 2013 Hosted Exchange environment.
- Administration, maintaining and troubleshooting pre and post migration issues.
- Importing PSTs thru Exchange Management Shell and troubleshooting.
- Writing PowerShell scripts for multiple users and organization changes.
- Con?guring and maintaining mailbox quotas at di?erent levels of the users.
- Con?guring and troubleshooting transport rules as per the client requirements.
- Con?guring, managing and administration of ActiveSync users.
- Managing and maintaining mailboxes and mailbox database.
- Administration and troubleshooting mailboxes and recovery & restore mailbox data.
- Monitoring Exchange services, health checks, mailbox database copy status & DAG
- Troubleshooting and tracking messages.
- Analyzing and troubleshooting NDR issues and outlook issues.
- Administration and troubleshooting of Windows 2008 / 2012 Servers.
Education
Bachelor of Science -
Bharath University
Chennai05-2011
Skills
- Windows
- IIS
- VMware
- ITIL
- Exchange
- PowerShell scripting
- Azure devops
Projects
Azure cloud certification ITIL Foundation V3 MCSE Six sigma Yellow belt MCSA Azure cloud administration (AZ-104) Azure cloud fundamentals (Az-900)
Awards
Award for exceptional service, IBM, 03/20, Received for the great help and dedication on Retail projects
Languages
- English
- Telugu
- Hindi
Languages
English
First Language
Timeline
Infrastructure Specialist
Kyndryl solutions
08.2020 - Current
MS POWER BI | TECHINCAL SPECIALIST
Mindtree
10.2019 - 08.2020
Vmware Engineer | Execution Lead
Cognizant technology solutions Pvt Ltd
04.2018 - 01.2019
Windows administrator | Tech lead
Cognizant technology solutions Pvt Ltd
10.2016 - 12.2018
Tech Lead
Cognizant technology solutions Pvt Ltd
08.2016 - 07.2019
Exchange Admin
Ctrls Data center
01.2012 - 10.2016
Bachelor of Science -
Bharath University