Summary
Overview
Work History
Education
Skills
Websites
Certification
Crmtools
Acheivements
Projects
Personal Information
References
Training
Timeline
Generic

Jhanvi Borkar

Vadodara

Summary

Dynamic and Self-motivated Sales professional with 10 years of rich experience working in Pharmaceutical and Medical Device sales, Specializing in Key account management ,customer engagement and life cycle management .Proven track record of exceeding sales targets ,driving customer satisfaction and improving retention rates. Thinktank for creating tailor-made strategies for creating unique customer experiences. Seeking to leverage my understanding of healthcare business into HealthTech SaaS sales and customer success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Regional Sales Manager

India Medtronic Pvt. Ltd.
05.2024 - Current
  • Company Overview: Leading Medtronic EMID (Endo mechanical and Intelligent device) - stapling, Access and Instrumentation business for Gujarat and MP, Business Size – 14cr
  • Mentoring and Training the team of 5 territory business managers to reach their business goals and customer engagement
  • Developing engagement & retention plans for Strategic Bariatric accounts (Partnership plans) and reduce churn rate
  • Developing road map for a unique customer follow up experience
  • Spearheading Planning and execution for Market expansion strategies like therapy awareness on obesity and benefits of Bariatric surgery
  • Collaborate and closely work with Marketing on customer success initiatives, ensuring post-sales engagement and high levels of customer satisfaction, retention, and contract renewals
  • Foster alliances with cross functional teams and diverse stakeholders to improve profit margin


Recipient Service Specialist

Cochlear Medical Device Company India Pvt. Ltd.
01.2022 - 04.2024
  • Contributed to sales growth by exceeding 115% of targets in the first year and securing business from key accounts across the geography
  • B2B sales -Acting with ownership in Engaging customers throughout the life cycle from Identifying to nurturing the lead, closing the sale and Post sale product Installation
  • B2B sales - Engaged in post-sales activities, working with customer service teams to maintain high client satisfaction and address technical or operational challenges efficiently to reach a trusted advisor stage with the client
  • B2C sales -Planning and executing unique customer experience events to ensure higher new feature adoption rates and repurchase throughout the lifecycle
  • Utilize customer feedback to identify best practices which help to improve user behavior and product adoption
  • Managed end to end Projects execution and delivery including creating a project plan, Monitoring and controlling execution, P&L, presenting insight reports and clients questions - Product launch event

Zonal Sales Account Manager

Johnson & Johnson Depuy Synthes
06.2017 - 12.2021
  • Achieved 110% YOY sales growth and spearheaded territory development for the orthopedics portfolio
  • Conducted in-depth analysis of customer data to identify trends, monitor product and SKU usage, and recommend action plan for Sales growth
  • Drove product adoption by conducting product demonstrations, training sessions, and webinars, ensuring clients were well-equipped to maximize the value of the devices
  • Build and maintain strong relationships with key decision makers – Surgeons, Hospital Administrators, Purchase and procurement officers, resulting in increased market share and customer satisfaction
  • Lead of Brand Extension team helping Marketing team to customize market specific strategies
  • Planning and executing Customer engagement plans to Manage complex contracts, including pricing negotiations and post-sale support, ensuring long-term relationships and repeat business
  • Got a breakthrough into government tender business for Consumables and Capital Orthopedic surgery instruments

Area Business Manager

GlaxoSmithKline Pharmaceuticals
10.2015 - 12.2016
  • Mentoring the team by helping build a Road Map towards the achieving their sales target
  • Identify, Develop and collaborate with Key Opinion leaders of the Industry
  • Plan and conduct scientific promotional meeting and ensure product adoption rates
  • Merchandising-Brand visibility in clinic as well as conferences


Marketing Assignment

GlaxoSmithKline Pharmaceuticals
05.2015 - 09.2015
  • Conceptualizing and developing a Brand Plan for the launch of Vectibix for Medical Oncologist
  • Developing blueprint of promotional aid for Marketing brands
  • Retaining the market share for GI, Breast and Prostate cancer portfolio


Management Trainee

GlaxoSmithKline Pharmaceuticals
07.2014 - 04.2015
  • Lead for Conceptualizing and launching the Customer retention project – SWASTHI
  • Designing and executing Vectibix Product Launch Mega Show for Internal and External stakeholders
  • Identifying potential customer base and designing strategies for brand establishment, upselling and cross selling
  • Special project of revamping the feel and designing a user focused “Connect GSK India Rx Intranet page”

Summer Intern

Allergan India Pvt. Ltd.
04.2013 - 05.2013
  • Perception mapping of Cataract and cornea specialist in case of post cataract tear film dysfunction
  • A market research study on post-menopausal dry eye market to Understand the product adoption trend and recommending strategy to improve Product adoption rates

Education

MBA - Pharmaceutical Management

Narsee Monjee Institute of Management Studies
01.2014

B.Pharmacy - undefined

Parul Institute of Pharmacy
01.2011

HSC - undefined

Baroda High school
01.2007

SSC - undefined

Vidya Vihar
01.2005

Skills

  • Medical device sales
  • Key Account management
  • Key Opinion Leader management
  • Subject Matter Expert management
  • Customer Success
  • Relationship Building
  • Cross functional team Collaboration
  • Miller Heiman complex sales Methodology
  • SFHC

Certification

  • Miller Heiman Sales Methodology
  • Situational Leadership
  • SPIN selling


Crmtools

  • Salesforce.com
  • Salesforce Healthcloud
  • Veeva CRM

Acheivements

  • Best Team Lead : Leading and cultivating the brand extension team – Therapy adherence program launch for Tier – 2 and 3 cities
  • Certificate of Excellence awarded for successfully onboarding Kokilaben Dhirubhai Ambani Hospital within a quarter by conducting multiple activities to disseminate science of XGEVA and Vectibix in Feb 2016.


Projects

Major contributor for identifying the loopholes in existing platform & processes of HRMS Project Champion for 'GEMBA' Market Insights survey taken by team oncology for VECTIBIX & XGEVA Instrumental in launching GSK oncology magazine 'REFLECTIONS' Volume III & IV Brand Dissertation on short acting Insulin 'LANTUS' from Sanofi

Personal Information

Date of Birth: 03/23/90

References

Available upon request

Training

Miller Heiman complex Sales Methodology

Timeline

Regional Sales Manager

India Medtronic Pvt. Ltd.
05.2024 - Current

Recipient Service Specialist

Cochlear Medical Device Company India Pvt. Ltd.
01.2022 - 04.2024

Zonal Sales Account Manager

Johnson & Johnson Depuy Synthes
06.2017 - 12.2021

Area Business Manager

GlaxoSmithKline Pharmaceuticals
10.2015 - 12.2016

Marketing Assignment

GlaxoSmithKline Pharmaceuticals
05.2015 - 09.2015

Management Trainee

GlaxoSmithKline Pharmaceuticals
07.2014 - 04.2015

Summer Intern

Allergan India Pvt. Ltd.
04.2013 - 05.2013

B.Pharmacy - undefined

Parul Institute of Pharmacy

HSC - undefined

Baroda High school

SSC - undefined

Vidya Vihar

MBA - Pharmaceutical Management

Narsee Monjee Institute of Management Studies

Similar Profiles

CREATE PROFILE
Jhanvi Borkar