Jharna Kishan
Bhubaneswar
Summary
Motivated team leader with a record at Evos Buildcon Pvt Ltd, excelling in customer satisfaction, and performance analysis. Skilled in negotiation and team collaboration, exceeded sales targets while mentoring a team of 15. Passionate about enhancing client experiences and driving results through effective communication and strategic insights.
Overview
9
9
years of professional experience
Work History
Team Leader Manager
Evos buildcon pvt ltd
bhubaneswar
07.2024 - Current
- Delegated daily tasks to team members, enhancing overall group productivity.
- Resolved customer complaints effectively while ensuring high standards of service.
- Promoted to leadership role due to strong work ethic and commitment to customer satisfaction.
- Completed quality assurance duties daily, providing actionable feedback for improvements.
- Analyzed business performance data, forecasting results for upper management.
- Evaluated individual and team performance, identifying improvement opportunities.
- Conducted regular one-on-one meetings with employees to review priorities and offer feedback.
- Led a team of 15 individuals, consistently exceeding quarterly sales targets.
Guest Relationship
DN Homes Pvt Ltd
03.2021 - Current
- Enhanced guest experience for clients through attentive service and support.
- Monitored daily updates from sales and presales teams to ensure timely client slot assignments.
- Provided accurate feedback to sales officers following sample unit visits.
- Coordinated communications between guests and team, ensuring comprehensive follow-up on all details.
- Adhered to all standards and operating procedures to maintain quality service.
- Managed Google Sheets with daily updates and constructive feedback.
Venue Manager
Oyo Hotels And Homes Pvt Ltd
09.2019 - 09.2020
- Working as VENUE SALES MANAGER
- Representing the venue as venue manager
- Calling the clients and scheduling for recce at the venue
- Dealing with clients for closing the sales
- Responsible for converting the recces into closure
- Managing the overall event of the client end to end
Sales Manager
Kotak Mahindra Life Insurance
06.2018 - 01.2019
- Deal with high net-worth clients by offerings professional advice and services that help guide their wealth as efficiently as possible
- Accountable for handling portfolios of Retail/HNI clients
- Focused on recruiting agent partners and developing them as well as training them in all aspects
- Responsible for achieving targets as assigned by the organization
- Responsible for continuously tracking market trends and customer requirements and providing regular feedbacks to clients and immediate superiors
Intern(Sales and Marketing)
Thoomri.com
04.2017 - 06.2017
- Analyzed the issues and challenges on customer relationship management
- Recruited employees
- Organized event and pitched the products
Education
PGDM - HR and MARKETING
Asian School Of Business Management
Bhubaneswar 06.2018
Bachelor of Commerce -
Ravenshaw University
Cuttack06.2016
Skills
- Negotiation and decision making
- Team collaboration
- Sales and marketing
- Customer relationship management
- After-sales support
- Coaching and mentoring
- Performance analysis
- Customer satisfaction
Accomplishments
• Excelled in client satisfaction while closing
• Over achieved the target given.
• Motivational team leader
• Over achieved the target given.
• Motivational team leader
Hobbies and Interests
- Meditation
- Sustainability
- Public Speaking
- Photography
Languages
- Hindi
- Odia
- English
Timeline
Team Leader Manager
Evos buildcon pvt ltd
07.2024 - Current
Guest Relationship
DN Homes Pvt Ltd
03.2021 - Current
Venue Manager
Oyo Hotels And Homes Pvt Ltd
09.2019 - 09.2020
Sales Manager
Kotak Mahindra Life Insurance
06.2018 - 01.2019
Intern(Sales and Marketing)
Thoomri.com
04.2017 - 06.2017
PGDM - HR and MARKETING
Asian School Of Business Management
Bachelor of Commerce -
Ravenshaw University