Finone Collection system
Jhilik Das
Junior Officer (Collection)
Kolkata
Summary
Results-driven Junior Officer (Collection) experienced in financial statement review and reporting. Well-versed in producing reports, evaluating department operations, customer database and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Junior Officer, Finance
HDB Financial Services
Kolkata
02.2021 - Current
- Provided primary customer support to internal customers.
- Processed customer adjustments to maintain financial accounts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Effective liaison between customers and internal departments.
Education
Higher Secondary - Pure Science
Ramkrishna Vivekananda Mission Vidyabhawan
Barrackpore 06.2010 - 06.2012
Grad IT - Computer Application
NIIT
Barrackpore 08.2014 - 08.2017
BCA - Computer Application
Narula Institute of Technology
Agarpara, Kolkata 08.2016 - 09.2019
Skills
MS- Office
Software
Interests
Travelling
Dancing
Cooking
Timeline
Junior Officer, Finance
HDB Financial Services
02.2021 - Current
BCA - Computer Application
Narula Institute of Technology
08.2016 - 09.2019
Grad IT - Computer Application
NIIT
08.2014 - 08.2017
Higher Secondary - Pure Science
Ramkrishna Vivekananda Mission Vidyabhawan
06.2010 - 06.2012
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