Open To Work
Jhilik Sengupta
Kolkata
Work Preference
Summary
Dynamic professional with a proven track record at Yes Bank, excelling in content strategy and project management. Adept at enhancing customer satisfaction through effective communication and innovative problem-solving. Skilled in cross-functional collaboration, driving service quality improvements, and fostering strong client relationships to achieve business growth.
Multi-talented Executive adept at operating in diverse capacities to achieve business goals. Proficient in a wide range of areas, including financial administration, revenue generation, and strategic planning. Hardworking and proactive leader with disciplined execution.
Polished Assistant successful at supporting executive productivity and business operations. Knowledgeable about industry practices and regulations, office management protocols, and calendar management. Works well with minimal oversight to carry out demanding work.
Overview
1
1
Certification
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Yes Bank Loan Operations QA executive
Writer information private limited
Kolkata
07.2021 - Current
- Developed content strategies to enhance communication across departments.
- Managed project timelines to ensure timely completion of writing assignments.
- Collaborated with cross-functional teams to align messaging and branding efforts.
- Conducted research to support content creation and inform decision-making processes.
- Facilitated workshops to train staff on effective writing techniques and best practices.
- Implemented feedback systems to improve content quality and stakeholder satisfaction.
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Back office administrators handle multiple tasks simultaneously. While some of their daily duties are pre-assigned, they often receive unscheduled tasks. Strong time management skills can help you complete all your tasks without feeling overwhelmed. In addition, being flexible and embracing a changing schedule can help you maximise productivity.
- Implemented successful business strategies to increase revenue and target new markets.
Customer care executive
Vibrant infocom private limited
Kolkata
04.2017 - 01.2018
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information to enhance customer knowledge and satisfaction.
- Managed incoming calls and directed them to appropriate departments.
- Documented customer interactions in the company's CRM system accurately.
- Maintained a positive attitude while handling challenging customer situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Back office executive
Netambit private limited company
Kolkata
02.2015 - 10.2015
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer care executive
Ikf technology pvt limited
Kolkata
03.2014 - 11.2014
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information to enhance customer knowledge and satisfaction.
- Managed incoming calls and directed them to appropriate departments.
- Maintained a positive attitude while handling challenging customer situations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Diploma In Financial Accounting - FINANCIAL ACCOUNTING
XBridge Private Limited
04.2017 - 04.2018
Bachelor of Science - Biology
Bhairav Ganguly College
Kolkata , India 06.2011 - 05.2015
Dum Dum Ananda Ashram Sarada Vidyapith
Kolkata , India Skills
- Content strategy
- Project management
- Cross-functional collaboration
- Content quality improvement
- Issue resolution
- Customer relationship management
- Team leadership
- Training facilitation
- Time management
- Problem solving
- Effective communication
- Research and analysis
- Innovative thinking
- Talent management
- Strategic planning
- Service quality improvement
- Profit generation
- Customer-oriented
- Departmental operations management
- Customer retention
- Financial management
- Market growth
- Quality management
- Risk management
- Operations Start-up
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Certification
- Meticulous banking professional with 5+ years of experience in loan processing and client management, seeking to apply proven problem-solving and process optimization skills to enhance efficiency and drive growth at a reputable financial institution
D.o.b
- 10/11/1993
Date
Signature
Timeline
Yes Bank Loan Operations QA executive
Writer information private limited
07.2021 - Current
Customer care executive
Vibrant infocom private limited
04.2017 - 01.2018
Diploma In Financial Accounting - FINANCIAL ACCOUNTING
XBridge Private Limited
04.2017 - 04.2018
Back office executive
Netambit private limited company
02.2015 - 10.2015
Customer care executive
Ikf technology pvt limited
03.2014 - 11.2014
Bachelor of Science - Biology
Bhairav Ganguly College
06.2011 - 05.2015
Dum Dum Ananda Ashram Sarada Vidyapith