Jhillik Roy
Hotel Manager
Bengaluru
Summary
Has been a seasoned hotelier with 12+ years of management experience of end-to-end functioning of hotels. An established record of decision making and experience in all phases of management style at several properties.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Hotel Manager
Howard Johnson By Wyndham, Bengaluru
Bengaluru
05.2023 - Current
- Currently responsible for Operational results of 117 keys hotel
- Hands on and provide leadership and strategic planning of all departments
- Focusing on effective cost control, employee and guest satisfaction
- Monitoring poorly performing systems and identifying failure trends through root cause analysis
- Be committed to expansion of the business by implementing strategies that increase productivity and enables sales targets achievement
- Setting up systems for efficient operations, with strict supervision on Legal Compliances
- Provide mentorship and guidance to direct reports
- Budgeting for NY and ensuring profitably, while keeping a balance between Income and Expenses
- Perform daily, weekly and monthly property inspections and surprise audits to ensure continual improvement
- Introduce practices to bring fun to work and spread cheer within the team
- Provide feedback and guidance to the team members to identify their strengths and weaknesses in achieving team goals
Executive Assistant Manager
Lemon Tree Hotels
Pune, Goa, Hyderabad
05.2019 - 04.2023
Assistant Hotel Manager
Lemon Tree Hotels
Pune
01.2018 - 04.2019
Assistant Front Office Manager
Lemon Tree Hotels
Delhi, Pune
10.2014 - 12.2017
Assistant Manager Front Office
Lemon Tree Hotels
Hyderabad, Delhi
02.2013 - 09.2014
Management Trainee
Lemon Tree Hotels
Hyderabad
08.2011 - 01.2013
Industrial Trainee
Oberoi Hotels & Resorts
Kolkata
06.2009 - 10.2009
Education
MBA - Operations Management
07.2023 - Current
Bachelor of Science - B.Sc in Hospitality And Hotel Administration
06.2008 - 06.2011
Skills
Commitment to quality and results, Problem Solving Skills, Leadership Skills, Excellent Negotiation Skills
Hobby
Cooking- Create my own dishes and bring joy to my friends and family
Accomplishments
· Awards: Employee of The Year, Employee Of The Month(Multiple Instances), Above & Beyond Call Of Duty of the Year-2014
· Took part in delivering Management lectures in Cross Industry forums and seminars
· Regional Head of Front Office– West/Central Region(Total-12 hotels)
· Pre opening and setting up Front Office at different locations(Delhi, Gangtok, Pune, Bangalore, Hyderabad, Udaipur)
· Maintained No.1 ranking on Trip Advisor
· Nominated for Hotelier India Awards 2017 - Front Office Manager of the Year
· Nominated for Hotel of the Year – Economy Segment by HVS ANAROCK Awards 2023
Timeline
Dr. D. Y. Patil Vidyapeeth, Pune - MBA, Operations Management
07.2023 - Current
Hotel Manager - Howard Johnson By Wyndham, Bengaluru
05.2023 - Current
Executive Assistant Manager - Lemon Tree Hotels
05.2019 - 04.2023
Assistant Hotel Manager - Lemon Tree Hotels
01.2018 - 04.2019
Assistant Front Office Manager - Lemon Tree Hotels
10.2014 - 12.2017
Assistant Manager Front Office - Lemon Tree Hotels
02.2013 - 09.2014
Management Trainee - Lemon Tree Hotels
08.2011 - 01.2013
Industrial Trainee - Oberoi Hotels & Resorts
06.2009 - 10.2009
Institute of Hotel Management Catering Technology - Bachelor of Science, B.Sc in Hospitality And Hotel Administration
06.2008 - 06.2011
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