Jiana Church
Saint John
Summary
Adaptable and proactive individual with a background in customer service. Skilled in cash handling and conflict resolution, contributing to successful dining operations during peak hours. Eager to leverage expertise for impactful service delivery.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden Restaurant
Highland, IN
05.2025 - 02.2026
- Delivered exceptional customer service to enhance dining experiences.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently in a fast-paced environment.
- Contributed to team success by supporting colleagues during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep the dining room and work areas clean.
Soccer Referee
Dyer Indoor Soccer Arena
Dyer, IN
10.2020 - 11.2025
- Enforced game rules consistently to ensure fair play and sportsmanship.
- Maintained composure during high-pressure situations, effectively managing player disputes.
- Collaborated with coaches and players to clarify game regulations and expectations.
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
Host/Busser/Food Runner
White Hawk Country Club
Crown Point, IN
06.2024 - 03.2025
- Greeted and seated guests, ensuring prompt and friendly service.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Assisted with event coordination, providing support during high-volume functions.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
No Degree - Business Administration And Management
Indiana University, Northwest
Gary, INHigh School Diploma -
Lake Central High School
Saint John, IN06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Wine service
- Banquet coordination
- Point of sale (POS) system operations
- Positive and professional
- Food running
Timeline
Server
Olive Garden Restaurant
05.2025 - 02.2026
Host/Busser/Food Runner
White Hawk Country Club
06.2024 - 03.2025
Soccer Referee
Dyer Indoor Soccer Arena
10.2020 - 11.2025
No Degree - Business Administration And Management
Indiana University, Northwest
High School Diploma -
Lake Central High School