Hi, I’m
Jibin Geoji
Technical Support Engineer
Kottayam
Summary
Results-driven IT Support and Networking Specialist with over 8 years of experience in computer hardware, networking, system administration, and technical support across various sectors, including banking, oil and gas, and IT services. Proven ability to troubleshoot complex issues, execute system installations, and manage network infrastructures while delivering exceptional customer service. Recognized for strong problem-solving skills and a proactive approach to technology challenges. Eager to leverage technical expertise and industry certifications to drive innovation and support the objectives of a dynamic organization.
Overview
12
years of professional experience
4
Certifications
4
Languages
Work History
Federal Operations and Services LTD
Technical Support Engineer
07.2025 - Current
Job overview
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively..
Bharat Petroleum Corporation Limited
IT Facility Management & Service Desk Engineer
06.2024 - 06.2025
Job overview
- Responding to technical support calls from end users of computers and software applications
- Setting up and installing new computers, networks and software
- Installing updates, known as patches, to software applications
- Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office
- Diagnosing and fixing network problems and hardware or software faults
- Maintaining inventories of hardware and software
- Managing backups of servers, in case of data loss
- Keeping a record of issues and faults along with solutions, for future reference.
Federal Operations and Services Ltd
IT Technical Support Engineer
03.2022 - 06.2024
Job overview
- Managed and delegated phone and online tickets for Federal Bank Staffs
- Manage, Configure and Troubleshoot all Hardware and Software
- Assisting Bank staff with 'Static IP' Configuration and Troubleshooting
- Install and configure computer hardware, software, systems, networks, printers
- Monitor and maintain computer systems and networks
- Providing technical support across all Branches of Federal bank Staff (All India)
- Setting up the new users Accounts
- Testing new technology.
Solus Security Systems Pvt.Ltd
IT Technical Support Engineer
06.2021 - 08.2021
Job overview
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues And Biometric Devices
- Resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
National Bank of Bahrain
System Administrator
03.2017 - 08.2020
Job overview
- Configured and maintained application software across multiple operating systems including Windows, Linux, and Mac.
- Apply operating system updates, patches, and configuration changes to maintain systems
- Diagnose and resolve technical issues with computer and server systems to minimize disruptions
Academy for Information Technology and Management Studies (AITMS)
System Administrator
05.2014 - 05.2016
Job overview
- Install, configure, and maintain operating system workstations and servers, including web servers
- Perform software installations, upgrades to operating systems and layered software packages.
Cutesys Technologies Pvt.Ltd
Server and system administrator Trainee
04.2013 - 03.2014
Job overview
- Consulted with client companies to provide Web-based and network solutions along with strategic planning and project leadership over systems migration, configuration, administration, upgrades and troubleshooting initiatives.
Education
Annai Vailankanni College of Engineering
from Electronics and communication Engineering
Jerusalem Mount Higher Secondary School
from Higher Secondary
Jerusalem Mount Higher Secondary School
from High School
Skills
IT Infrastructure Management & Troubleshooting
Certification
CCNA Certified
Interests
Listening to music, Board games and role-playing games, Photography, Cooking, Hiking, Solving puzzles
Disclaimer
In the above facts are true and correct to the best of my knowledge. If you could give a chance to work with you. I assure that I will discharge my duties to the satisfaction of your organization.
Timeline
Technical Support Engineer
Federal Operations and Services LTD
07.2025 - Current
IT Facility Management & Service Desk Engineer
Bharat Petroleum Corporation Limited
06.2024 - 06.2025
IT Technical Support Engineer
Federal Operations and Services Ltd
03.2022 - 06.2024
IT Technical Support Engineer
Solus Security Systems Pvt.Ltd
06.2021 - 08.2021
System Administrator
National Bank of Bahrain
03.2017 - 08.2020
System Administrator
Academy for Information Technology and Management Studies (AITMS)
05.2014 - 05.2016
Server and system administrator Trainee
Cutesys Technologies Pvt.Ltd
04.2013 - 03.2014
Annai Vailankanni College of Engineering
from Electronics and communication Engineering
Jerusalem Mount Higher Secondary School
from Higher Secondary
Jerusalem Mount Higher Secondary School
from High School
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