JIBIN JOSEPH
Alappuzha
Summary
Hospitality professional with experience across resort and homestay operations, guest services, reservations, property coordination, food production and international hospitality environments. Experienced in coordinating day-to-day operations, guest relations, check-in processes, documentation, procurement, F&B service and service-quality improvements. Combines hands-on hospitality experience in Kerala with professional experience in Oman.
Overview
4
4
Languages
14
14
years of professional experience
Work History
Operations Executive
Amalgam Group of Companies – Anthraper Gardens
03.2025 - Current
- Coordinate day-to-day hospitality and property operations at Anthraper Gardens.
- Support guest relations, reservation coordination, check-in processes and personalised guest services.
- Assist with operational documentation, procurement, F&B service and property requirements.
- Work with relevant teams to maintain service quality and support smooth guest experiences.
Operations Manager – Hospitality Project
Unique Homeaways / Yohans Holiday & Travel Services Pvt. Ltd. – Anthraper Gardens Homestay
01.2023 - 03.2025
- Oversaw day-to-day operations of the hospitality project and coordinated guest-facing and back-office activities.
- Handled reservation support, guest relations, check-in processes and personalised guest services.
- Coordinated documentation, FRRO registration support, procurement, F&B service and property operations.
- Supported service-quality improvements and hospitality packages/projects across Kochi, Mankulam and Munnar.
Commis I
Gastronomica General Trading Co. LLC – Muscat, Oman
01.2017 - 12.2022
- Worked in food production and supported assigned kitchen tasks and daily production requirements.
- Contributed to the smooth running of food production operations and team activities.
Commis III – F&B Production Department
Casino Air Caterers & Flight Services (CAFS), Kerala
05.2015 - 08.2016
- Worked in the F&B Production Department in an airline catering environment.
- Employer feedback recognised efficiency, sincerity, hard work and good conduct.
Industrial Trainee – Food Production
Vivanta by Taj, Kumarakom, Kerala
09.2014 - 03.2015
- Completed training in the Food Production Department and received an 'A' performer rating.
Industrial Trainee – F&B Service and F&B Production
The Zuri Kumarakom, Kerala Resort & Spa
02.2013 - 05.2013
- Completed industrial training in F&B Service and F&B Production.
- Received positive feedback for being hardworking and enthusiastic.
Education
B.Sc. - Hotel Management and Catering Science
Bharathidasan University
Tamil NaduHigher Secondary Examination - Science
Government of Kerala
Secondary School Leaving Certificate (SSLC) -
Government of Kerala
Skills
- Resort and homestay operations
- Reservation support and booking coordination
- Property operations and guest support
- Procurement and documentation
- Team coordination and problem solving
- Guest relations and customer service
- Guest check-in and service coordination
- Food & Beverage service and production
- FRRO registration support
- Service quality and operational improvement
Personal Information
Title: HOSPITALITY OPERATIONS | RESORT & PROPERTY MANAGEMENT
Languages
Malayalam
First Language
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Tamil
Upper Intermediate
B2
Timeline
Operations Executive
Amalgam Group of Companies – Anthraper Gardens
03.2025 - Current
Operations Manager – Hospitality Project
Unique Homeaways / Yohans Holiday & Travel Services Pvt. Ltd. – Anthraper Gardens Homestay
01.2023 - 03.2025
Commis I
Gastronomica General Trading Co. LLC – Muscat, Oman
01.2017 - 12.2022
Commis III – F&B Production Department
Casino Air Caterers & Flight Services (CAFS), Kerala
05.2015 - 08.2016
Industrial Trainee – Food Production
Vivanta by Taj, Kumarakom, Kerala
09.2014 - 03.2015
Industrial Trainee – F&B Service and F&B Production
The Zuri Kumarakom, Kerala Resort & Spa
02.2013 - 05.2013
B.Sc. - Hotel Management and Catering Science
Bharathidasan University
Higher Secondary Examination - Science
Government of Kerala
Secondary School Leaving Certificate (SSLC) -
Government of Kerala