Summary
Overview
Work history
Education
Skills
Languages
DECLARATION
Timeline
Generic
Jibin Joseph

Jibin Joseph

Kochi,india

Summary

Analytical Reservations Manager with expertise in Established successful relationship with International clients operations, Hotel Sales , special and last minute requests and service recovery. Methodical with excellent problem-solving skills. Offering 09 years of experience in the Travel Industry .

Helpful and friendly but also commercially minded and has the ability to promote hotel facilities and maximize sales opportunities at all times.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work history

Reservations manager

Travco
Dubai, UAE
02.2014 - Current
  • Established successful relationship with International Tour operators from Germany, UK and Poland. As a trusted adviser and Sales Partner.
  • As per the international partners request arrange the FAM trips and site visits time to time.
  • Supervising the rate loading team, and make sure the special deals are in our system on the same day and allocating the work to the right staff.
  • Handling & investigating customer complaints (Always resolve
    complaints to customer’s satisfaction)
  • Handle problems in best way to meet interest of both company
    and customer.
  • Understand customer’s needs (Answering queries regarding a
    company’s goods or services)
  • Processed all room reservations including travel agents booking, online Dynamic and strategic booking, and Corporate booking.
  • Answer guest queries about property facilities/services and rooms in a timely and professional manner via phone and email.
  • Collect Guest feedback during guest departure along with his likes and dislikes.


  • Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
  • Created rate plans and worked with the revenue manager to boost occupancy and the average achieved room rate.

Reservation supervisor

Travco
Dubai
08.2018 - 02.2020

Reservation executive

Travco
Dubai
02.2014 - 07.2018

Accounts assistant

LULU
Kochi
08.2012 - 01.2014
  • Input sales, purchase and cash transactions.
  • Reconciled all company accounts, including credit cards and expenses.
  • Met deadlines by managing workload independently.
  • Supported preparation for annual audit process.

Education

Bachelor of Commerce - Accounting & Finance

Kannur Institute of Management and Technology
Kannur, Kerala
04.2009 - 05.2011

Bachelor of Commerce - Accounting

+2 Commerce (Higher Secondary) Kerala India
chittarikkal
06.2006 - 05.2008

S S L C – Kerala, India
chittarikkal

Skills

  • Expert In Juniper System
  • TUI Destimo professional
  • Customer satisfaction
  • Fluency in English
  • Excel proficiency
  • Complaint resolution
  • Staff engagement techniques
  • Coaching and training
  • People management

Languages

English
Fluent

DECLARATION

I hereby declare that all the information mentioned above is true to the best of my knowledge.
                                                                                                                                     




                                                                                                                                     You’re sincerely,

                                                                                                                                         Jibin .joseph

Timeline

Reservation supervisor

Travco
08.2018 - 02.2020

Reservations manager

Travco
02.2014 - Current

Reservation executive

Travco
02.2014 - 07.2018

Accounts assistant

LULU
08.2012 - 01.2014

Bachelor of Commerce - Accounting & Finance

Kannur Institute of Management and Technology
04.2009 - 05.2011

Bachelor of Commerce - Accounting

+2 Commerce (Higher Secondary) Kerala India
06.2006 - 05.2008

S S L C – Kerala, India
Jibin Joseph