JIBIN S PAVITHRAN
Senior Engineer - Field Operations.
Kochi,KL
Summary
Dynamic Senior Engineer with extensive expertise in electronic security systems, specializing in CCTV, burglar alarms, and remote surveillance for banking sector clients. Proven track record in executing preventive and corrective maintenance while troubleshooting complex issues. Demonstrated leadership in guiding technical teams to deliver reliable security solutions that enhance client satisfaction. Committed to staying at the forefront of industry advancements to ensure effective implementation of optimal security measures.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Senior Engineer - Field Operations
Securens Systems Pvt Ltd
06.2014 - Current
- Provide installation, maintenance, and technical support for electronic security systems including Burglar Alarms, CCTV cameras, and Remote Surveillance systems.
Conduct preventive and corrective maintenance to ensure maximum uptime and reliability of systems, with a strong focus on banking sector clients.
Perform field operations, troubleshooting, and system diagnostics to resolve technical issues efficiently.
Deliver remote and on-site support, ensuring compliance with company standards and client requirements.
Coordinate with clients to schedule maintenance, explain technical issues, and recommend system upgrades for improved security and efficiency.
Maintain detailed records of service activities, system performance, and preventive maintenance schedules.
Ensure high service quality and customer satisfaction, contributing to long-term client relationships.
Technical Supervisor
Infoniks Systems Pvt Ltd
02.2012 - 10.2013
- Supervised technical operations and a field team responsible for installation, maintenance, and servicing of electronic security systems including Burglar Alarms, CCTV cameras, and Remote Surveillance solutions.
Oversaw preventive and corrective maintenance activities to ensure uninterrupted system functionality, particularly for banking sector clients.
Provided technical guidance, troubleshooting, and escalation support to engineers and technicians to resolve complex issues.
Coordinated with clients for site inspections, system upgrades, and preventive maintenance scheduling.
Monitored service quality and adherence to industry safety and security standards.
Prepared reports on system performance, maintenance activities, and service compliance.
Delivered hands-on support for critical installations and emergency breakdowns to ensure high client satisfaction.
Education
B Tech in Information Technology - Information Technology
M G University College of Engineering
Muttom, Thodupuzha, Idukki, Kerala 04.2001 -
Diploma in Applied Electronics - Electronics Engineering
Model Polytechnic College
Vadakara, Kozhikkode, Kerala 04.2001 -
Skills
Core Technical SkillsElectronic Security Systems (Burglar Alarm, CCTV, Remote Surveillance)Preventive & Corrective MaintenanceSystem Troubleshooting & DiagnosticsInstallation & Commissioning of Security SystemsTechnical Support (On-site & Remote)Network & Surveillance Integration
Brand & System Expertise
Hikvision - CCTV & Suveillance
Honeywell - Burglar Alarm Systems
CP Plus - CCTV & Suveillance
Dhahua -CCTV & Suveillance
Prama-CCTV & Suveillance
Securico - Burglar Alarm Systems
Zicom - Burglar Alarm Systems
Zygal - Burglar Alarm Systems
AnG - Burglar Alarm Systems
SAP - Burglar Alarm Systems
Supervisory / Management SkillsTeam Leadership & SupervisionClient Coordination & Relationship ManagementPreventive Maintenance Planning & SchedulingQuality Assurance & Compliance MonitoringTraining & Mentoring TechniciansDocumentation & ReportingProblem Solving & Decision MakingVendor & Stakeholder CoordinationKnowledge of Security Standards & Best PracticesStrong Communication & Customer Service
Custom
- Volunteered in local tech community events
- Member of AI research group
Timeline
Senior Engineer - Field Operations
Securens Systems Pvt Ltd
06.2014 - Current
Technical Supervisor
Infoniks Systems Pvt Ltd
02.2012 - 10.2013
B Tech in Information Technology - Information Technology
M G University College of Engineering
04.2001 -
Diploma in Applied Electronics - Electronics Engineering
Model Polytechnic College
04.2001 -