Summary
Overview
Work History
Education
Skills
Permanent Address
Timeline
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Jibin Thomas

Jibin Thomas

Human Resources
Ernakulam

Summary

Dynamic and results-oriented Human Resources professional with over 10 years of expertise in talent acquisition, employee relations, and organizational development. Currently leading HR and Administration functions at Bestination Holidays Pvt. Ltd., with a focus on recruitment strategies, employee engagement, and organizational growth. A versatile HR leader with a strong foundation in administration, payroll, and compensation, dedicated to cultivating a positive workplace culture while ensuring compliance with legal standards and alignment with business objectives. Possesses advanced analytical skills in project evaluation, strategic planning, and resource deployment, along with a proven ability to manage and nurture talent across various HR functions, including policy development and performance management.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Manager - HR & Admin

Bestination Holidays Pvt. Ltd.
07.2025 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Oversaw the performance and development of 35 employees.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Human Resources Executive & Admin

Benny's Royal Tours Pvt Ltd
08.2024 - 07.2025
  • Managed daily operations and supervised 70 employees across three branches, ensuring smooth operations and optimal efficiency.
  • Core team member responsible for preparing the QSPM Manual, all required documentation, and coordinating efforts to successfully complete the ISO 9001:2015 certification process (TÜV DakkS accredited) for the company.
  • Facilitated communication between senior management and employees, fostering strong company-employee relations, and enhancing workplace culture.
  • Extensive experience in recruiting, including managing applicant tracking systems, and coordinating the hiring process.
  • Researched and developed job descriptions and qualifications, aligning candidate skills with job requirements.
  • Ensured compliance with company policies and directives. Administered payroll, employee benefits packages, corporate events, and team-building initiatives.
  • Successfully managed client relationships by ensuring prompt communication, resolving issues efficiently, and maintaining a high level of customer satisfaction; contributed to customer retention and repeat business through personalized service, and proactive support.


Operations & Delivery Specialist

GNFR Services Pvt. Ltd.
02.2023 - 04.2024


  • Crisis Management team members who help the management in case of any emergency or crisis.
  • Recruited more than 200 nurses to the NHS in the UK and completed their documentation.
  • Strengthening compliance by implementing strategic initiatives and coordinating with cross-functional teams.
  • Streamlining compliance work for clients and the organization, resulting in an improved client service experience.
  • Assists in implementing a comprehensive compliance training program for employees, which helps in increasing compliance knowledge and adherence to regulatory requirements.
  • Assists in developing a compliance monitoring system, which helps in the reduction of compliance violations and penalties.
  • Assisting in handling a wide range of administrative tasks to support the HR department, such as maintaining employee records, managing documentation, and ensuring compliance with company policies and regulations.
  • Assisting in designing and implementing compensation and benefits programs to attract and retain top talent.


Human Resources Manager

AmeriSoft Solutions Inc.
06.2021 - 02.2023
  • Oversaw an HR department of seven team members and their various day-to-day activities.
  • Work on H1B hiring that includes locating quality resources across India and screening them.
  • Effectively liaised between senior management and employees to maintain and improve company-employee relations.
  • Extensive recruiting and applicant tracking system experience.
  • Researched job descriptions and qualifications for matching with appropriate candidates.
  • Maintained all financial transactions and invoices.
  • Ensured compliance with company directives. Administered payroll, company benefits packages, corporate events, and team-building programs.
  • Assisted the team in brainstorming new business ideas and projects.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.

Computer Operator

Village Office
08.2018 - 03.2020
  • Monitored and controlled the performance of data processing equipment, providing alerts for discovering faults and discrepancies. Monitored data inputs to manage and maintain accuracy.
  • Doing paper works for the people, known record of right (RoR). Making details regarding Land.
  • Functioned branch operations, including payroll management, job analysis, and employee records.
  • Database creation for the village office.
  • Correcting errors and adjusting equipment settings.


Administrative Assistant

Spiceearth Infrastructure and Hotels Pvt Ltd
06.2015 - 01.2018
  • Maintained a high level of professionalism and provided excellent customer service to all company clients.
  • Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Monitored resource allocation to provide optimal coverage and Service.
  • Maintained inventory in the supply closet to prevent shortages.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.


Education

MBA - HR

Madurai Kamaraj University

Bachelors - Business Administration

Marian College
01.2015

Skills

Team leadership

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Permanent Address

Puramcherayail (H)

Chottupara P. O

Chottupara, Idukki,

Pin: 685552

Timeline

Manager - HR & Admin

Bestination Holidays Pvt. Ltd.
07.2025 - Current

Human Resources Executive & Admin

Benny's Royal Tours Pvt Ltd
08.2024 - 07.2025

Operations & Delivery Specialist

GNFR Services Pvt. Ltd.
02.2023 - 04.2024

Human Resources Manager

AmeriSoft Solutions Inc.
06.2021 - 02.2023

Computer Operator

Village Office
08.2018 - 03.2020

Administrative Assistant

Spiceearth Infrastructure and Hotels Pvt Ltd
06.2015 - 01.2018

Bachelors - Business Administration

Marian College

MBA - HR

Madurai Kamaraj University

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