JIBIN VARGHESE
Soft Service Excellence Lead
BANGALORE
Summary
Accomplished Facilities & Infrastructure Management professional with over 21 years of cross-functional experience across India and the Middle East. Specializes in end-to-end Soft Services management for large-scale tech parks, commercial high-rises, and public infrastructure (Metro Rail). Currently directing Soft Service Excellence for a 17 million sq. ft. portfolio. Proven expertise in site mobilization, vendor consolidation, Health & Safety compliance (British Safety Council norms, ISO), and implementing sustainable practices like 5S and LEED requirements.
Overview
22
22
years of professional experience
10
10
Certifications
4
4
Languages
Work History
Soft Service Excellence Lead
PREMIUM BUILDING LLP (Subsidiary of Bagmane Developers Pvt Ltd)
11.2017 - Current
- Reporting to VP Facilities; managing soft services across a 260-acre portfolio with 17 million sq. ft. of built-up space.
- Key Responsibilities:
- Directing day-to-day management of Soft FM services across all tech parks.
- Ensuring compliance with British Safety Council norms, ISO standards, 5S implementation, and LEED requirements.
- Managing TFM vendor partners with rigorous SLA/KPI monitoring.
- Budgeting, cost control, and service comparison for value optimization.
- Leading site mobilization for new projects including SOP and SSOW creation.
- Key Achievements:
- Recognized as 'Star Performer' for 2020 & 2022.
- Successfully implemented 5S methodology within Soft Services.
Housekeeping Manager
INTERSERVE
02.2016 - 10.2017
- Managed premier sites: ITCC & King Abdullah Financial District (KAFD).
- Directed soft services including cleaning, pest control, and waste management.
- Led site mobilization and developed SOPs for new projects.
- Conducted inspections ensuring compliance with Health & Safety and KPI standards.
Soft Service Coordinator
ECOVERT FM / AL MIRQAB REAL ESTATE
10.2013 - 07.2015
- Managed Soft Services across Palm Tower, Qatar Navigation Tower, Pearl & Falcon Tower.
- Coordinated Security & Housekeeping operations ensuring SOP adherence.
- Prepared monthly consumable reports and maintained compliance logs.
Dept. In-charge Facilities Soft Service
AL QUADRA FM
08.2011 - 10.2013
- Managed 11 Civil Health clubs and 32 Army clubs.
Senior Supervisor Facilities Soft Service
SERCO Middle East (Dubai Metro Rail)
07.2009 - 07.2011
- Recipient of 'Pulse Award' (2010).
Housekeeping & Purchasing roles
Hospitality Sector, India
01.2004 - 05.2009
- Le Méridien, Radisson Plaza, Trident Hilton
Education
3-Year Diploma - Hotel Management
Naipunnya Institute of Management & IT
Bachelor of Commerce (B.Com) - undefined
Mahatma Gandhi University
Kerala01.2002
Skills
Friendly, positive attitude
Certification
- Health, Safety & Compliance:
Affiliations
MBICSc: Member of the British Institute of Cleaning Science
PROFESSIONAL ACHIEVEMENTS
- Star Performer: Bagmane Developers (2020 & 2022).
- Pulse Award: Serco Middle East (2010).
- Active participant in British Safety Council award processes.
- Successfully implemented 5S methodology in Soft Services.
Timeline
Soft Service Excellence Lead
PREMIUM BUILDING LLP (Subsidiary of Bagmane Developers Pvt Ltd)
11.2017 - Current
Housekeeping Manager
INTERSERVE
02.2016 - 10.2017
Soft Service Coordinator
ECOVERT FM / AL MIRQAB REAL ESTATE
10.2013 - 07.2015
Dept. In-charge Facilities Soft Service
AL QUADRA FM
08.2011 - 10.2013
Senior Supervisor Facilities Soft Service
SERCO Middle East (Dubai Metro Rail)
07.2009 - 07.2011
Housekeeping & Purchasing roles
Hospitality Sector, India
01.2004 - 05.2009
Bachelor of Commerce (B.Com) - undefined
Mahatma Gandhi University
3-Year Diploma - Hotel Management
Naipunnya Institute of Management & IT