JIDU E
Customer Service
Malappuram
Summary
I seek challenging opportunities where I can fully use my skills
Overview
12
12
years of professional experience
3
3
Languages
Work History
Customer Service Associate
Reliance Projects & Property Management Services Limited
12.2025 - Current
Handling Customer Service at the Store.
Providing after-sales support to the customers.
Resolving customer concerns with help from various brands.
Defective stock units would be liquidated with the help of the DC team.
Customer Experience Executive
Infiniti Retail Ltd, Croma
02.2023 - 12.2025
- Handling Customer service at store
- After sales service coordinating with various brands
- Service related issues handling at store
Assistant Buisness Manager
myG Digital Hub
10.2020 - 11.2022
- Customer Service handling at store
- After sales services coordinating with various trade partners
- Providing best customer service experience to all customers
- Cash Maintenance and Accounting
- Audit and stock responsibility
- Cleanliness and ambience maintaining
- Filing and documentation
- Courier Management
- Promoters grooming standard
- Stock transfer and handling
Regional Sales Coordinator
Vivo Kerala
03.2018 - 09.2020
- Preparing the sales reports of the region
- Distribution wise stock data preparation
- WOD creation under each Branch Manager
- VBA sales performance analysis and report preparation
- Marketing material distribution for respective areas
Customer Relationship Executive
Vodafone Mobile Services
07.2014 - 09.2016
- Handling customer queries and issues
- Providing best service to customers
- Focusing the sales of various products in store
Education
Bachelor Degree - Political Science
Indira Gandhi National Open University
02-2026
Secondary School Leaving Certificate - undefined
Govt HSS Thiruvali
Bachelor Degree - Political Science
Indira Gandhi National Open University
02.2026
Skills
Service
Sales
Team building
Customer support
Customer service
Complaint handling
Customer complaint resolution
Customer relationship management (CRM)
Microsoft office
Customer retention strategies
Personal Information
- Passport Number: R2268148
- Date of Birth: 25/03/1990
- Nationality: Indian
- Marital Status: Single
- ID Type: Passport
- ID Number: R2268148
Timeline
Customer Service Associate
Reliance Projects & Property Management Services Limited
12.2025 - Current
Customer Experience Executive
Infiniti Retail Ltd, Croma
02.2023 - 12.2025
Assistant Buisness Manager
myG Digital Hub
10.2020 - 11.2022
Regional Sales Coordinator
Vivo Kerala
03.2018 - 09.2020
Customer Relationship Executive
Vodafone Mobile Services
07.2014 - 09.2016
Secondary School Leaving Certificate - undefined
Govt HSS Thiruvali
Bachelor Degree - Political Science
Indira Gandhi National Open University
Bachelor Degree - Political Science
Indira Gandhi National Open University