Jigar Gupta
Mumbai
Summary
Dynamic Customer Support Specialist with a proven track record at Teleperformance, excelling in KPI management and customer service excellence. Leveraging subject matter expertise to optimize processes and resolve complex issues, I consistently enhance customer satisfaction and drive team performance. Committed to implementing effective policies and delivering outstanding support.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Customer Support Specialist
Teleperformance
Mumbai
03.2025 - Current
- Resolved customer complaints according to company policies, improving customer satisfaction and loyalty.
- Assisted customers with inquiries via phone and chat, ensuring timely and accurate support.
- Documented customer interactions in the support management system.
- Provided expertise to improve team performance metrics, contributing to achievement of departmental goals.
Education
Bachelor of Science - Hospitality Management
Kohinoor College of Hospitality And Tourism Management
Mumbai, India 06.2020 - 03.2023
Nirmala Memorial College of Science And Commerce
Mumbai, India Queen Mary's High School
Mumbai, India Skills
- Customer service
- Customer service excellence
- Customer engagement
- Technical support
- Product knowledge
- Subject matter expertise
- Performance tracking
- Process optimization
- Problem solving
- Decision-making
- Support documentation
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Customer Support Specialist
Teleperformance
03.2025 - Current
Bachelor of Science - Hospitality Management
Kohinoor College of Hospitality And Tourism Management
06.2020 - 03.2023
Nirmala Memorial College of Science And Commerce
Queen Mary's High School