Jigar Kumar Manubhai Joshi
Sr Service Manager -gujarat
Ahmedabad,GJ
Summary
I aspire to build a rewarding career in a progressive organization that fosters personal and professional growth, allowing me to contribute effectively to the achievement of its goals.
Knowledgeable [Desired Position] with strong track record in leading service teams and enhancing customer satisfaction. Spearheaded initiatives that improved operational efficiency and client retention. Demonstrated expertise in strategic planning and team leadership, consistently delivering high-quality service outcomes.
Overview
21
21
years of professional experience
3
3
Language
1
1
English
2
2
Hindi
3
3
Gujarati
Work History
Sr. Service manager
Phillips Machine tools (i) Pvt. Ltd.
03.2016 - Current
- Experienced Service Manager specializing in CNC machine service operations and after-sales support
- Strong expertise in maintenance planning, breakdown management, and downtime reduction
- Proven capability in installation, commissioning, and reconditioning of CNC machining and turning centers
- Hands-on experience managing Annual Maintenance Contracts (AMC) and service strategies
- Skilled in troubleshooting complex technical issues and performing root cause analysis
- Effective coordination with principal manufacturers for warranty claims and technical support
- Customer-focused approach with strong feedback analysis and service improvement initiatives
- Proficient in-service documentation, reporting, and invoicing processes
- Ability to ensure seamless machine operations while meeting business and customer expectations
- Phillips Machine Tools (India) Pvt. Ltd. is a global dealer representing renowned machine tool brands including Haas, Kent, Maple, T-Sugami, Hyundai-Wia, Pinacho, SHW, LK Machines, Palamary, Yu-Shine, Hermle, APEC, and Honer Seiki. Operating across India, Bangladesh, Sri Lanka, the UAE, and Malaysia, the company specializes in supplying advanced metal-cutting machines and machining solutions. With strong industry expertise, Phillips Machine Tools offers Vertical and Horizontal Machining Centers, CNC Lathes, Drilling and Tapping Centers, Surface Grinders, 5-Axis Machines, and Boring Machines, delivering the most suitable technologies to meet diverse industrial needs.
- Organization Profile
Executive Customer Care
Electronica Hitech Machine tools Pvt. Ltd.
03.2013 - 03.2016
- Downtime Reduction: Reduced machine downtime by diagnosing failures and implementing effective maintenance strategies to improve productivity and extend machinery lifespan.
- Installation/Commissioning: Managed the complete installation, commissioning, and reconditioning of CNC and laser machines, including annual maintenance and addressing breakdowns.
- Technical Proficiency: Hands-on experience with machining centres, turning centres, and EDM equipment, delivering excellent after-sales service to address evolving industry needs.
- Service Strategy Implementation: Successfully implemented planned strategies for service, annual maintenance contracts (AMC), and machine reconditioning to ensure optimal performance.
- Breakdown Analysis & Reporting: Diagnosed machine breakdowns, prepared comprehensive reports detailing root causes, and developed solutions for continuous improvement.
- Customer Feedback & Analysis: Gathered and analysed customer feedback to identify areas for improvement and enhance service quality.
- Documentation & Invoicing: Ensured detailed service reports were generated and submitted to the head office for accurate invoicing and record-keeping.
- Electronica HiTech Machine Tools Pvt. Ltd., a part of the Electronica Group, was established to focus on trading machines, sheet metal fabrication, and manufacturing turning and wire-cut EDM machines. The company brings global technology to customers’ doorsteps by trading in Metal Cutting and Metal Forming machines sourced from leading principals worldwide. Electronica HiTech specializes in Vertical and Horizontal Machining Centres, CNC Lathes, Drilling and Tapping Centres, Surface Grinders, 5-Axis Machines, and Boring Machines. With decades of expertise, the company offers the most appropriate technology to meet customer needs. The company is also a leader in Turret Punch Presses, Press Brakes, Laser Cutting Machines, Plasma Cutting Machines, Hose/Tube/Nut Crimping Machines, and Pipe/Tube/Roll Bending Machines.
- Organization Profile
Sr. Service Engineer
Intelmac machine tools Pvt ltd.
02.2012 - 03.2013
- Downtime Reduction: Reduced machine downtime by diagnosing failures and devising effective maintenance strategies to enhance productivity and extend machinery lifespan.
- Installation & Commissioning: Oversaw the installation, commissioning, and reconditioning of CNC machines, including handling annual maintenance contracts (AMC) and addressing breakdowns.
- Technical Proficiency: Extensive hands-on experience with machining centres, turning centres, and grinding machines, providing exceptional after-sales service to meet the evolving needs of the industry.
- Service Strategy Implementation: Implemented planned strategies for machine servicing, AMCs, and reconditioning to ensure optimal machine performance.
- Breakdown Analysis & Reporting: Investigated machine breakdowns, identified root causes, and prepared detailed reports for corrective actions.
- Customer Feedback Analysis: Analysed customer feedback to identify areas for improvement and prepared reports for further evaluation and decision-making.
- Documentation & Invoicing: Ensured the preparation of detailed service reports, submitting them to the head office for accurate invoicing to customers.
- We specialize in providing high-quality machine tools and manufacturing solutions, offering a range of equipment including CNC turn-mills, machining centres, grinding machines, and large machines such as double-column machines, VTLs, and horizontal borers. Our partners include top global brands like Mori Seiki, Taiyo-Koki, Unisign, Niles Simmons, Awea, and Hyundai-KIA.
- Organization Profile
Service Engineer
Cosmos Impex (I) Pvt. Ltd.
02.2010 - 02.2012
- Downtime Reduction: Devised and implemented maintenance strategies to minimize machine downtime, enhancing productivity and extending machinery lifespan.
- Installation/Commissioning: Managed the complete installation, commissioning, and reconditioning of CNC machines, including annual maintenance contracts (AMCs) and handling breakdown visits.
- Technical Proficiency: Extensive hands-on experience with machining centres, turning centres, and EDM equipment, delivering exceptional after-sales service tailored to meet dynamic industry requirements.
- Service Strategy Implementation: Successfully planned and executed strategies for machine servicing, AMCs, and reconditioning to ensure seamless operations and optimal performance.
- Troubleshooting & Reporting: Diagnosed root causes of machine breakdowns, prepared detailed reports, and recommended solutions to prevent future issues.
- Customer Feedback Analysis: Collected and analysed customer feedback to drive service improvements and provide actionable insights for future enhancements.
- Documentation & Invoicing: Generated detailed service reports and ensured their timely submission to the head office to facilitate accurate invoicing and record-keeping.
- Established in 1987, COSMOS has evolved from a startup selling cutting tools into one of India’s largest machine tool importing companies. Specializing in Machining Centres, Turning Centres, EDMs, SPMs, and allied equipment, COSMOS is a leading solution provider in the machine tool industry. Key Highlights: Extensive Product Range: COSMOS proudly offers cutting-edge CNC Machine Tools from Taiwan, tailored to meet diverse customer requirements. Expert Team: A highly motivated team of engineers and a responsive marketing force ensure efficient operations and exceptional customer satisfaction. Customer-Centric Approach: With solid support from manufacturers and prompt, reliable service, COSMOS has achieved a position of leadership by delivering customer delight. Innovative Solutions: COSMOS emphasizes flexibility and high productivity to meet ever-changing market demands through innovative and cost-effective solutions. Commitment to Excellence: With over 16 years of consistent growth and improvement, COSMOS provides its valued customers with the most suitable engineering solutions to meet their unique needs. The company is dedicated to maintaining a policy of continuous innovation and expansion to ensure total customer satisfaction. COSMOS is your trusted partner for achieving flexibility, high productivity, and engineering excellence.
- Organization Profile
Service Engineer
SLN Technologies Pvt Ltd
04.2005 - 02.2010
- Downtime Reduction: Devised and implemented effective maintenance strategies to reduce machine downtime, enhancing productivity and extending machinery lifespan.
- Installation & Commissioning: Managed the installation and commissioning of CNC and PCB equipment, including handling annual maintenance contracts (AMCs) and addressing breakdown visits.
- Technical Expertise: Hands-on experience with PCB equipment and CNC machinery, providing exceptional after-sales service tailored to meet the evolving needs of the industry.
- Comprehensive Support: Delivered optimal support for PCB equipment, including CNC machines, EDM machines, screen printing machines, and exposure machines, ensuring smooth operations.
- Global Equipment Expertise: Provided efficient support for CNC machines from leading global manufacturers, including Pluritec (Italy), Excellon Automation (USA), and Micromat (UK).
- Key Contributions and Expertise
- Mechanical Repairs: Skilled in mechanical corrections and repairs, including the replacement of ball nuts, spindles, and servo motors.
- Precision Mechanical Levelling: Conducted mechanical levelling using height gauges and ensured parallelism within 2-micron tolerance using square granite.
- CNC Controller Repair: Proficient in repairing CNC controllers, including Sieb & Meyer and Excellon Automation controllers (CNC 04 to CNC 07).
- Servo Module Repairs: Expertise in repairing AC/DC servo modules for axis control, ensuring optimal machine performance.
- Electronic Repairs: Skilled in repairing electronic control cards and addressing software-related issues for effective machine operation.
- Pneumatics & PLCs: Hands-on experience with pneumatic controls and a solid understanding of basic PLC controls.
- Preventive Maintenance: Conducted regular preventive maintenance of machines in compliance with ISO standards and documentation protocols.
- An ISO 9001:2000 certified company based in Bangalore, SLN Technologies provides comprehensive and complete solutions to the electronics industry. With two specialized divisions—Electronics & Industrial Equipment Division and Embedded Systems Division—SLN caters to a broad spectrum of customer needs. Key Highlights: Industry Leadership: A leading supplier of equipment and raw materials to PCB and EMS industries, SLN delivers innovative solutions by collaborating with globally recognized, technology-driven companies. Customer-Centric Approach: SLN is committed to providing world-class engineering solutions that are timely, reliable, and cost-effective, ensuring maximum customer satisfaction. With its robust expertise and commitment to innovation, SLN continues to excel in delivering high-quality engineering solutions to the electronics industry.
- Organization Profile
Education
Diploma - Electronics and Communication
Technical Education Board
Gandhinagar, India03-2004
H.S.C. - Science
Nootan Sarve Vidhyalaya
Visnagar, India03-2000
Skills
Operations management
Timeline
Sr. Service manager
Phillips Machine tools (i) Pvt. Ltd.
03.2016 - Current
Executive Customer Care
Electronica Hitech Machine tools Pvt. Ltd.
03.2013 - 03.2016
Sr. Service Engineer
Intelmac machine tools Pvt ltd.
02.2012 - 03.2013
Service Engineer
Cosmos Impex (I) Pvt. Ltd.
02.2010 - 02.2012
Service Engineer
SLN Technologies Pvt Ltd
04.2005 - 02.2010
Diploma - Electronics and Communication
Technical Education Board
H.S.C. - Science
Nootan Sarve Vidhyalaya
Languages
English
Advanced (C1)
International Training Experience
- Hyundai Wia, South Korea – Attended two specialized training programs for Hyundai make machines.
- YU-Shine, Taiwan – Completed two advanced training sessions for VTL machines.
- APEC, Taiwan – Participated in a comprehensive 5-axis machine training program.
Disclaimer
Place: Ahmedabad Date: Jigar Joshi
Professional Strength
- A result-oriented professional with a Diploma in Electronics & Communication Engineering (D.E.C.) and 20 years of experience in CNC machine servicing. Currently serving as Service Manager – Gujarat at Phillips Machine Tools (India) Pvt. Ltd.
- Key Strengths and Skills:
- Exceptional communication and relationship-building skills.
- Proven ability to lead and manage a team of professionals effectively.
- Comprehensive understanding of diverse machine problems and their applications.
- Proficient in analysis, problem-solving, and preparing functional documentation.
- Skilled in handling multiple tasks with efficiency.
Career Highlights
Current CTC: ₹18 Lakh per annum includes service and special incentive
References
Available upon request.
International Training Experience
- Hyundai Wia, South Korea – Attended two specialized training programs for Hyundai make machines.
- YU-Shine, Taiwan – Completed two advanced training sessions for VTL machines.
- APEC, Taiwan – Participated in a comprehensive 5-axis machine training program.
Disclaimer
Place: Ahmedabad Date: Jigar Joshi
Professional Strength
- A result-oriented professional with a Diploma in Electronics & Communication Engineering (D.E.C.) and 20 years of experience in CNC machine servicing. Currently serving as Service Manager – Gujarat at Phillips Machine Tools (India) Pvt. Ltd.
- Key Strengths and Skills:
- Exceptional communication and relationship-building skills.
- Proven ability to lead and manage a team of professionals effectively.
- Comprehensive understanding of diverse machine problems and their applications.
- Proficient in analysis, problem-solving, and preparing functional documentation.
- Skilled in handling multiple tasks with efficiency.
Career Highlights
Current CTC: ₹18 Lakh per annum includes service and special incentive