Jigar Patel
Vadodara
Summary
Dynamic Customer Support Manager with extensive experience at STERP Software Pvt Ltd, excelling in software implementation and project management. Proven track record in enhancing client satisfaction through effective user training and process improvement. Skilled in SQL Server and team coordination, driving optimal performance and successful project execution.
Overview
13
13
years of professional experience
Work History
Customer Support Manager & Functional Consultant
STERP Software Pvt Ltd
Vadodara
10.2016 - Current
- Presently, I am working at STERP Software Pvt Ltd (previously known as Shanti Technology), Baroda. (Since Oct’16 ) Sr. Support Executive (All Location).
- Looking after a region for total project execution to completion.
- Assisted clients with monitoring all software implementation lifecycles.
- Worked with technical staff on system audit to execute implementations on time and within functional parameters.
- Created statistical reporting policies and procedures, currently serving as optimal performance benchmarks.
- Configured and executed system software changes.
- Inspected changes before the client performed user acceptance testing.
- Inspected changes before the client performed user acceptance testing.
- lead generation by participating in multiple exhibitions.
ERP Coordinator
TMVT Industries Pvt Ltd
Ahmedabad
08.2015 - 10.2016
- Provided training for software applications to groups of up to 20 people.
- Identified areas where additional training was necessary for users of the ERP system.
- Created process flows, data mappings and user manuals for end-users during the implementation phase.
- Configured ERP modules such as Finance, Manufacturing, Supply Chain Management, Human Resource and Customer Relationship Management.
- Processed orders received from customers within specified timelines.
- Implementation of ERP
- Troubleshooting and Problem Solving ,Identify the bugs and get it resolved by developers.
IT Support Engineer
Allwin Industries
Ahmedabad
04.2013 - 07.2015
- Provided technical support to users by troubleshooting hardware and software issues.
- Configured routers and switches according to organizational specifications.
- Supported customers with online billing, access, and account issues.
IT Executive`
Honda Cars India Ltd
Vithalapur
11.2012 - 03.2013
- Analyzed data security protocols to ensure protection from unauthorized access or malicious attacks.
- Developed and implemented IT strategies, policies, and procedures to ensure compliance with organizational standards.
- Managed the installation of hardware and software systems related to information technology infrastructure.
- Provided technical support to users in troubleshooting hardware and software issues.
Education
Bachelor of Engineering - Computer Science
SSGB Collage Of Engineering & Technology
North Maharashtra University04-2012
12th Science -
K B Shah Vinay Mandir
Viramgam03-2008
Skills
- Project management
- Customer service
- Software implementation
- Technical support
- Data analysis
- User training
- Process improvement
- Lead generation
- Excellent communication
- Team coordination
- Staff supervision
- Router Configuration
- Server Management
- My Back-End Tools
SQL Server
Crystal Report
Microsoft Access
Timeline
Customer Support Manager & Functional Consultant
STERP Software Pvt Ltd
10.2016 - Current
ERP Coordinator
TMVT Industries Pvt Ltd
08.2015 - 10.2016
IT Support Engineer
Allwin Industries
04.2013 - 07.2015
IT Executive`
Honda Cars India Ltd
11.2012 - 03.2013
Bachelor of Engineering - Computer Science
SSGB Collage Of Engineering & Technology
12th Science -
K B Shah Vinay Mandir
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