Jigardeep Singh
Senior Specialist
Greater Noida
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Have always been known for my work Ethics and helping out my teammates in every possible way. Have in Depth knowledge for my field of work. Enthusiastic about gaining knowledge and learning new ways to get better. And strongly believe in the proverb "Rome was not built in a day".
Overview
7
7
years of professional experience
6047
6047
years of post-secondary education
4
4
Languages
Work History
Senior Specialist
HCL Technologies
07.2021 - Current
- Have handled the client remediation activities and App Deployments on the SCCM.
- Worked on Absolute Software and led the complete Absolute track for the Project.
- Performed Incident Queue management and Change Management activities by adhering to the SLA's on the Service Now platform.
- ITIL-aligned approach for managing service requests,problem tickets and Escalations.
- Leading Major Incident bridges and Root Cause Analysis (RCA) reviews to ensure proactive problem resolution.
- Worked on activities like Device freeze, Crypto Wipe and Asset management activities.
- Assessed customer needs and came up with solutions to meet those needs.
- Managed team resources and allocated resources effectively to achieve objectives.
- Trained and guided team members to maintain high productivity and performance metrics.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Hands-on Experience with Compliance Policies, Conditional Access and Endpoint Security.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Developed and implemented strategies to maximize customer satisfaction.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Successfully managed both internal security audits and external customer audits, achieving high compliance with no red flags identified.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Analyst
Big Software Solutions
02.2018 - 03.2021
- Created reports, presentations, and other documentation for stakeholders.
- Examined system issues and applied resolutions to reduce downtime.
- Worked at an entry level as an IT Support Engineer.
- Started to learn and work on SCCM.
- Gathered data of Collections and Device data and shared it with the Senior Team members and the remediation teams for further actions.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Managed high levels of call flow and responded to technical support needs.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
CBSE 10th -
DAV Public School Bistupur
CBSE 12th -
BNS DAV Publlic School
B.Tech - Electronics And Communications Engineering
Gandhi Engineering College
Skills
Problem-solving
Customer relationship management (CRM)
Performance monitoring
Staff management
MS office
Team leadership
Operational efficiency
KPI tracking
Planning and implementation
Incidents management
Workforce management
Affiliations
- Passionate about watching and playing Football.
- Writing short poems.
- Reading Novels and Blogs.
Accomplishments
- Runner up at Zonal Football tournament at school level.
- Runner up at 2 Inter-College Football Tournaments.
- Winner at Inter college E-sports Tournament.
Languages
3,B1,5,C1,5,C1
Timeline
Senior Specialist
HCL Technologies
07.2021 - Current
Analyst
Big Software Solutions
02.2018 - 03.2021
CBSE 10th -
DAV Public School Bistupur
CBSE 12th -
BNS DAV Publlic School
B.Tech - Electronics And Communications Engineering
Gandhi Engineering College
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