Jigisha Gajjar
Porvorim
Summary
Experienced Branch Operations Manager with a 13-year track record of optimizing branch performance and enhancing customer satisfaction. Skilled in process improvement, team collaboration, and adapting to changing business needs. Known for reliability, fostering a cohesive team environment, and driving tangible results. Proficient in managing operational workflows, ensuring compliance, and leveraging problem-solving abilities to meet organizational goals.
Overview
15
15
years of professional experience
Work History
Branch Operations Manager
HDFC Bank Ltd
07.2022 - Current
- Currently working as Branch Operations Manager with HDFC Bank Ltd Porvorim, Goa Branch since July 2022
Branch Operations Manager
ICICI Bank Ltd
01.2011 - 07.2022
- Worked as Branch Operations Manager in ICICI Bank Ltd from January 2011 to July 2022 in various locations of Gujarat where have handled areas like-
- Establishment of new bank branch
- Audit and operations management which includes timely reporting as per regulatory guidelines and handling external and internal audits related to sourcing, operations and compliance risk mitigation
- Managing, supervising and training of the branch staff for building compliance culture of branch as per guidelines
- Managing the workflow and schedule to ensure deadlines are met and priorities are recognized and policies/procedures are followed
- Collaborating with cross-functional teams to identify and mitigate risks
- Ensuring sourcing as new acquisition sourcing and existing transactions are as per guidelines and identification, reporting and analyzing risks involved with the same
- Escalation and complaint management
Customer Service Manager
ICICI Bank Limited
02.2010 - 01.2011
- Have handled role of Customer Service Manager for period February 2010 to January 2011 with ICICI Bank Limited in Ankleshwar Branch Gujarat where have managed and supervised all aspects of customer service
Education
Master of Business Administration - Finance
Sardar Patel University
Bechlor of Business Administation -
South Gujarat university
Post Graduate in Diploma - Banking
Manipal Academy
JAIIB -
AMFI and IRDA - qualified
Skills
- Problem Identification & Resolution
- Audit and compliance handling
- Financial analysis
- Process Improvement
- Risk Management
- Compliance and Regulatory Knowledge
- Team Management and Leadership
- Customer Service and Satisfaction
- Escalations and Complaint Management
- Data Analysis and Reporting
- Compliance reviews
Accomplishments
- Proven records of reduction of non-compliance risk in both the bank and all branches
- Improved audit ratings of branches
- Recognition for best compliant branch within Zone for several times in ICICI Bank and also one of top branches in HDFC Bank Goa Zone with Service Quality Index as excellent and Compliance Parameters Index as good
- Customer First Award in ICICI Bank
- Represented Zone at National Quiz related to processes and products organized by ICICI Bank
Languages
English
Hindi
Gujarati
References
- Bhavin Khakhkhar, 9879615684, Zonal Risk Manager of Gujarat, Worked under his branches for 8 years from 2013 to 2021
- Vandan Majmudar, 8128652614, Cluster Head, Worked under him as Deputy Branch Manager/ Branch Compliance Manager/ Branch Operations Manager for Two years (2019-2021)
Personal Information
- Date of Birth: 07/25/87
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Branch Operations Manager
HDFC Bank Ltd
07.2022 - Current
Branch Operations Manager
ICICI Bank Ltd
01.2011 - 07.2022
Customer Service Manager
ICICI Bank Limited
02.2010 - 01.2011
Bechlor of Business Administation -
South Gujarat university
Post Graduate in Diploma - Banking
Manipal Academy
JAIIB -
AMFI and IRDA - qualified
Master of Business Administration - Finance
Sardar Patel University
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