Summary
Overview
Work History
Education
Skills
Hobbies and interests
Languages
Timeline
Generic
Jigna Shah

Jigna Shah

Mumbai

Summary

Dynamic professional with extensive experience at Juice Salon, excelling in distribution strategy development and brand building. Proven track record in boosting sales and team performance through innovative training and marketing initiatives. Adept at analyzing financial data to maximize profitability while fostering a collaborative work environment. Strong leadership and analytical skills drive success.

Overview

25
25
years of professional experience

Work History

Center Head

Juice Salon
Mumbai
09.2024 - Current
  • Monitored daily financial transactions, prepared budgets, and analyzed expenses to maximize profits.
  • Developed and executed marketing plans to increase customer base and improve brand visibility.
  • Created a positive work environment through team building activities, constructive feedback sessions, and employee recognition programs.
  • Led training initiatives for employees on product knowledge, sales techniques, customer service protocols.
  • Implemented quality control measures for products and services offered at the center.
  • Mentored new staff members on customer service policies, procedures, and regulations.
  • Directed the design and implementation of strategies to ensure successful center operations.
  • Resolved customer complaints promptly by providing appropriate solutions and alternatives.
  • Prepared reports on daily operations including sales figures, costs incurred, revenue generated.
  • Ensured compliance with all applicable laws related to safety standards in the workplace.
  • Managed inventory levels by tracking stock movements in order to maintain sufficient stocks.
  • Established relationships with vendors for sourcing supplies at competitive prices.
  • Maintained accurate records of employee attendance, payroll information.
  • Evaluated performance of employees through weekly meetings, feedback sessions, and regular assessments.
  • Scheduled staff shifts according to workloads to meet changing demands throughout the day.

Franchise Sales Manager

Fashion TV (FTV)
Mumbai
11.2023 - Current
  • Boosted team morale and overall sales volume by creating incentivising sales contests.
  • Profiled, targeted and prospected territory within and beyond existing customer base to expand reach and revenue.
  • Increased profitability by developing pipelines utilizing multiple marketing channels and sales strategies.
  • Educated customers on available processes and services.
  • Monitored sales team performance and provided training to help reach targets.
  • Generated monthly and annual sales reports to determine growth and areas requiring improvement.
  • Maintained friendly and professional customer interactions.

Senior Manager

Juice Salon
Mumbai
10.2021 - 11.2023
  • Handling end to end Sales and ensuring monthly targets are met
  • Handling daily operations, consumptions, daily reports which include DSR/Business and retail products
  • Handling monthly audits with the franchise owners
  • Handling daily rosters, complaints (if, any) from the clients
  • Placing orders to the respective vendors and making sure that they are delivered on time
  • Arranging trainings of new products, refreshment trainings as and when required
  • To put in in a one liner - Handling the entire Salon from start to end.

Quality Executive and moved as Operations and trave- Executive

TATA AIG GENERAL INSURANCE CO. LTD.
04.2013 - 07.2019
  • Handling Quality (Health Insurance Products): Call listening, uploading the same on quality form
  • Live monitoring, floor walking and live barging on daily basis to ensure good customer service
  • Giving timely and critical feedback to the verifiers on timely basis
  • Fulfilling front and back ended process in the most efficient and fluid manner
  • Sending details to quality heads on daily basis
  • Taking timely updates on any changes with the process
  • Involving the QA team in spirit/iteration planning
  • Define the skills of ach team member and defining them with their goals
  • Establishing rules and expectations
  • Handling BTA (Business Travel Accident), this includes: Manual Issuance
  • Endorsement
  • Extensions
  • Cancellations
  • Refunds
  • Auto Binding
  • Booking of claim policy
  • Recon
  • Maintaining EDI (Electronic Data Interchange)
  • Updating CRS (Common Reporting Standard)
  • Pasting management information system
  • Handling other branches across India
  • Maintain Goods and Service Tax (GST) data
  • Co-ordinate with Digital Partners for Policy Souring and Issuance
  • Audit, Make provision and clear monthly invoices of partners
  • Resolve complaints received through partner channel
  • Track payments and facilitate creating of receipts
  • Perform renewal Data cleansing activity and send to partner for renewal sourcing.

Team Leader

Universal Business
04.2012 - 08.2012
  • Handling a team of 4 advisors & managing student's queries
  • Handling the Karjat Branch & taking students to look at the campus & explaining the benefits
  • Complete responsibility of the work place (SION) & Reporting to top level managers on daily basis

Acquisition Manager

Barclays Bank PLC
02.2011 - 11.2011
  • Worked with three relationship managers on various investment proposals for acquiring high net worth clients
  • Facilitated cross selling of products such as Portfolio Management Services, Mutual Fund Advisory, Insurance Advisory, Fixed Income Advisory and Structured Products

Insurance advisory Job

ICICI PRUDENTIAL PRORITY CIRCLE
11.2006 - 02.2011
  • Convincing clients to Invest in Insurance products
  • Keeping track records of investments & informing the customers of premium due every year.

Voice Executive

ABN AMRO BANK
06.2005 - 01.2006
  • Catering prospects for current A/c and saving A/c
  • Targeting existing A/c holders for insurance and mutual fund products
  • Acquiring new clients through tale marketing and references
  • Handling team of 10 TME
  • Providing after sale service to the clients.

Phone sales officer Job

Citibank (Clients Connexion (I) Pvt Ltd.)
02.2004 - 03.2005
  • Catering prospects for current A/c and saving A/c
  • Targeting existing A/c holders for insurance and mutual fund products
  • Acquiring new clients through tele marketing and references
  • Handling team of 10 TME
  • Achieving targets
  • Generating prospect for current A/c, saving A/c, Fix deposits and wealth management products
  • Generating references from existing customers
  • Providing customer support to the relationship manager.

Tele marketing executive

Maheshwari Telecom
04.2000 - 12.2003
  • Making outbound calls to customers and convening them to buy post pay connection
  • Achieving daily targets of 7 to 8 consistently
  • Co-ordination and verification of all leads generated by all TME across the floor (Approx
  • 40 Leads per day)
  • Was promoted as a senior TME with responsibility of handling a team of 8 TME.

Education

B.com -

R.K. Sanghvi College of Commerce and Economics

HSC -

N.M. College of Commerce and Economics

SSC -

Rose Manor Garden School

Skills

  • Distribution strategy development
  • Credit policy development
  • Pricing strategies
  • Brand building

Hobbies and interests

  • Listening to music.
  • Travelling with family and friends.
  • Watching movies.

Languages

English

Hindi

Marathi

Gujarati

Timeline

Center Head

Juice Salon
09.2024 - Current

Franchise Sales Manager

Fashion TV (FTV)
11.2023 - Current

Senior Manager

Juice Salon
10.2021 - 11.2023

Quality Executive and moved as Operations and trave- Executive

TATA AIG GENERAL INSURANCE CO. LTD.
04.2013 - 07.2019

Team Leader

Universal Business
04.2012 - 08.2012

Acquisition Manager

Barclays Bank PLC
02.2011 - 11.2011

Insurance advisory Job

ICICI PRUDENTIAL PRORITY CIRCLE
11.2006 - 02.2011

Voice Executive

ABN AMRO BANK
06.2005 - 01.2006

Phone sales officer Job

Citibank (Clients Connexion (I) Pvt Ltd.)
02.2004 - 03.2005

Tele marketing executive

Maheshwari Telecom
04.2000 - 12.2003

B.com -

R.K. Sanghvi College of Commerce and Economics

HSC -

N.M. College of Commerce and Economics

SSC -

Rose Manor Garden School

Similar Profiles

CREATE PROFILE
Jigna Shah