Jignasa Samani
Mumbai
Summary
To obtain a position where my diverse background of experience will be an asset. To become Corporate Trainer where I could utilize, apply, grow & assist new teaching programs for the growth of the individual and the organization.
Certified trainer on Soft Skill and Behavioral from Get Skilled Training Solutions. Visiting faculty at Niranjan Hiranandani College of Management studies. Holding a Diploma in “Ground Staff Course” from Avalon Aviation Academy, 2009. Excellence in displaying presentation’s on projects like - Customer Service, Stress management, Leadership skills, Communication skills, Team Building, Time Management, Telephone Etiquette.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Soft Skills Trainer
Kapil's Salon and Academy
- 03.2020
- Dealing with Soft skill prospect for both the Academy and across all the branches
- Prepare and present Power Point Presentations on Induction programme, Customer Service, Body Language, Listening Skills etc
- Attended and delivered Sales Training for Salon and prepared module on the same for the staff
- Headed the project -Indian Hairdressing Awards by L'Oréal and where we won the Customer Choice Award for consecutively for 2 years
- Handling Grievances department across all 16 salons of Kapil's
- Successfully written editorial contents for Salon international magazine
- Heading a position of a 'Mentor' and taking care of Salon Operations
- To Prepare and deliver induction and Sales Training programme for in house students in Kapil's Salon (Hair & Beauty)
- Active participation in the overall functioning and operation across all Kapil's salon
- Prepare and execute a training programme module for existing employees.
Soft Skills Trainer and Customer Delight Officer (CDO)
Kapil's Salon and Academy
07.2014 - 08.2015
- Dealing with Soft skill prospect for both the Academy and the chain of salons
- Prepared and presented Power Point Presentations on Induction program, Customer Service, Body Language, Listening Skills and much more
- Attended and delivered Sales Training for Salon and prepared module on the same for the staff
- Headed the project -Indian Hairdressing Awards by L'Oreal and where we won the Customer Choice Award
- Executed and successfully delivered the '5 Sense Project' for Kapil's salon and academy
- Served as a department head to deal with customer complaints and compliments and taking necessary steps to resolve the same
- I have successfully written editorial contents for Salon international magazine
- Prepared and delivered induction program for new staff explaining them the company background and the company expectations
- As a part of the job profile it was required to visit the salons and communicate with the staff and the clients for any requirements within the salon and effectively solving the issues
- I have always tried to make my training content as interesting as possible for the staff to understand so that they can succeed in delivering their best.
Customer sales and service agent
Emirates Airlines LTD
02.2013 - 08.2013
- Flight availability, Pricing, quoting the fares for the First, Business and Economy class Passengers
- Creating the reservation as per the quoted price and Issuance of the Tickets
- Enrolling Guests for skywards privilege membership program of Emirates
- Attended Training for Customer Service Management, SOAR program
- Attended Assessment tests for the reservation Procedures, Mapping, coding n Decoding, calculations of the fares with 'First class'
- Resolving customer's queries in terms of flights scheduling, assisting with planning the trips
- Skilled with attending Special Handling Guests Such as Wheelchair, UMNR, MEDA and NON MEDA, stretcher, Guests with special Needs and with special Medical requirements
- Attended the training for Emergency handling units, Voice Modulations, Guests relations
- Handling customer complaints and complements and taking necessary steps to resolve the same
- I have been trained to deal with disaster management, bomb threat protocol and fire evacuation drill.
Customer Service Agent
Jet Airways
Mumbai
06.2012 - 12.2012
- Flight availability, Pricing, quoting the fares for the First, Business and Economy class Passengers
- Worked with as a Taking care of all the Ground Handling Functions at all the era at Airport
- Assisting the Air Side functions at Domestic Airport
- I.e
- Ramp to Ramp
- Expertise in handling Guests Check-in at departures, Guests Disembarkation at Arrival, Boarding Gates
- Assisting with Special Handling Guests Such as Wheelchair, UMNR, MEDA and NON MEDA, Guests with special Needs
- Having experience in Handling the privilege customer and MASS Guests (Guests relations
- Represented the project on 'Stress Management' for Jet Students Academy
- Handling customer complaints and complements and taking necessary steps to resolve the same.
Ground service Agent
Kingfisher Airlines LTD
05.2011 - 04.2012
- Having an experience in Handling the privilege customers
- Taking care of all the airport Handling duties at Domestic Airport
- Expertise in handling Guests Check-in at Departures, Guests Disembarkation at Arrival, Boarding Gates and Reservation Counter
- Experience in handling MASS guests, VIP, VVIP and maintaining Guests relations
- Taking care of all the Ground Handling Functions at all the era at Airport
- Worked at Reservation and taking care of the functions such as pricing n quoting and Issuance of the tickets
- Attended Training for 'One World', 'Ground Handling procedure and 'Customer Service'.
Quality Analyst
Ocwen Financial Solutions
04.2020
- Working as a Quality Analyst with Ocwen Financial Soutions in Quality Assurance Team
- Responsible for Evaluating the calls handled by the agents in USA, Manila and India
- Providing detailed feedback post evaluation in order to improve the agents in terms of the quality of calls
- Assisting the higher management with Monthly/ Weekly report preparation for the team's performance.
Education
Certification In Soft Skills & Behavioral Training -
Avalon Aviation Academy
Mumbai, MH03-2012
T.Y.B.Com -
03.2011
HSC -
03.2009
SSC -
03.2007
Skills
- Excellent oral and written communication skills
- Strong multi-tasking and time management skills
- Ability to work for long hours
- Ability to work independently
- Good Communication Skill
- Positive Attitude
- Listening Skills
- Responsible
- Management skills
- Co-operation
- Creativity
- Dedication
- Team maker
- Making presentations
- Growth Mindset
- Body language
- Motivation Techniques
- Self-Confidence
- Problem-Solving
- Team building
- Organizational Skills
- Analytical and Critical Thinking
- Customer Service
- Computer Skills
Accomplishments
- Special General Member of AIHRA (All India Human Rights Association).
- Served at Position of Secretary – ‘Career Guidance Cell’ in KES College.
- Active participation as a post of Joint Secretary of Cultural Association in college.
- Attended and volunteered Meditation (YES) Course with Shri Shri Ravi Shankar.
- Took active participation in College Cultural Association. Prepared Skits for College Cultural Programs & Choreographed Dance Performances.
- Won Awards & Recognition at Inter Collegiate Level for Dancing, Singing & Poetry Making.
Vision
Normal
Personal Information
- Date of Birth: 01/09/89
- Nationality: Indian
Hobbies and Interests
- Music, Drama & other related activities.
- Written Articles & Poems for College Magazines.
- Position of Responsibility in many Associations.
- Dancing, Poetry Writing, Singing, Playing Badminton
Languages
English, Hindi, Gujarati, Marathi (Written & Spoken)
Certification
Certified Soft Skills and Behavioral Trainer
Diploma in Ground Staff Handling
Languages
English
First Language
Timeline
Quality Analyst
Ocwen Financial Solutions
04.2020
Soft Skills Trainer and Customer Delight Officer (CDO)
Kapil's Salon and Academy
07.2014 - 08.2015
Customer sales and service agent
Emirates Airlines LTD
02.2013 - 08.2013
Customer Service Agent
Jet Airways
06.2012 - 12.2012
Ground service Agent
Kingfisher Airlines LTD
05.2011 - 04.2012
Soft Skills Trainer
Kapil's Salon and Academy
- 03.2020
Certification In Soft Skills & Behavioral Training -
Avalon Aviation Academy
T.Y.B.Com -
HSC -
SSC -
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