Jignesh Chauhan

• Data collection.
• Data analysis.
• Data visualization.
• Making a report.
• Power BI.
• Utilize specialized software tools to manage and determine optimal staffing requirements, staffing counts, optimal work schedules, and meet multi-system requirements for service-level objectives.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
• Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.

provides advice to individuals and businesses on insurance products and services

• Customer service orientation: Assisting customers with product or service issues, addressing urgent inquiries, and preventing

• Troubleshooting: Identifying, investigating, and resolving problems with computer hardware and software.
• Installation and configuration: Installing and configuring computer hardware, operating systems, and applications.
• User support: Providing support to users over the phone, via remote desktop software

• Troubleshooting: Identifying, investigating, and resolving problems with computer hardware and software
• Installation and configuration: Installing and configuring computer hardware, operating systems, and applications
• User support: Providing support to users over the phone, via remote desktop software, or face-to-face

• Troubleshooting: Identifying and resolving issues using a step-by-step procedure
• Maintaining networks: Monitoring and performing routine maintenance on computer networks to ensure they are operating properly
• Installing applications: Configuring and installing computer applications
• Configuring operating systems: Configuring operating systems
• Communicating with clients: Interacting with clients via phone, email, or chat to provide support
• Providing instructions: Providing written and verbal instructions to clients
• Documenting: Maintaining procedural documents and reports
• Following up: Following up with clients
• Collaborating: Working with other departments, such as developers, system administrators, and software engineers
• Training: Training computer users on how to use technology
• Mentoring: Mentoring and training customer service agents