Jignesh Chauhan
Summary
Dynamic operations leader with extensive experience at Shadowfax Limited, excelling in logistics management and process optimization. Proven track record in enhancing productivity and SLA adherence through advanced Excel analytics and effective team leadership. Recognized for driving operational excellence and fostering a culture of continuous improvement.
Overview
9
9
years of professional experience
Work History
Senior Lead – Sub zonal Manager
Shadowfax Limited
Ahmedabad
02.2025 - Current
- Managed Ahmedabad FMRTS operations across five hub branches to ensure efficient service delivery.
- Leading branch operations with full responsibility for daily performance, productivity, SLA adherence, and operational excellence.
- Managing hub managers, team leaders, riders, and support staff across all branches.
- Oversaw manpower planning, vehicle utilization, seller pickups, first-mile operations, return deliveries (RTS), and hub performance to optimize operational workflow.
- Monitoring key operational metrics, implementing process improvements, and ensuring seamless execution across all hubs.
- Reported operational performance and business updates to senior management, facilitating informed decision-making and continuous improvement initiatives.
- Key Achievements ::
- Joined Shadowfax when Ahmedabad operations consisted of only one branch and played a key role in expanding the network to five operational branches.
- Successfully scaled daily First Mile (FM) operations from 6,000 shipments to 30,000+ shipments (ADL).
- Increased daily Return to Seller (RTS) volume from 2,000 shipments to 10,000+ shipments.
- Led the successful implementation and management of large shipment delivery operations across Ahmedabad.
- Contributed to operational expansion through strong team building, process optimization, workforce planning, and performance management, ensuring high service levels and operational efficiency.
HUB IN charge
Instakart Service Private limited ( Flipkart )
Ahmedabad
09.2023 - 01.2025
- Experienced in managing large-scale delivery operations, including seller pickups, first-mile logistics, and return deliveries (RTS). Skilled in coordinating daily operations, optimizing vehicle and manpower utilization, ensuring on-time pickups and deliveries, reducing operational delays, and maintaining high service quality while meeting productivity and SLA targets.
- Managed hub and grocery operations, ensuring seamless integration of services within a single facility.
- Oversaw end-to-end logistics, facilitating smooth operations for inbound, outbound, seller pickups, and return deliveries.
- Coordinated manpower and vehicle planning for daily operations, optimizing resource allocation.
Team Leader
Delhivery Limited
07.2019 - 08.2023
- Handled last mile and first mile operations to ensure seamless delivery processes.
- Managed daily operation metrics to track performance and identify improvement areas.
- Planned and executed delivery schedules.
- Developed optimized routes for efficient delivery operations.
- Delivery In-charge and Transshipment in-charge.
- PDD (Promise Date Delivery) delivery of shipments.
- Maintain clean POD (proof of delivery).
- Resolved outstanding customer accounts to ensure timely service and satisfaction.
- Receive inbound calls from customer and respond to their queries, complaints and requests.
- Ensure placement of delivery vehicle.
- Coordination with business partners and vendors.
- Outbound- Inbound planning and execution.
- Maintaining the daily MIS.
- Appreciation Received: Certificate As a Team Captain & Special Resilience Award.
Senior Executive
Rivigo Services Pvt Ltd
09.2017 - 07.2019
- Led a team as a Senior Executive to enhance operational efficiency.
- Maintained daily MIS to track operational performance and inform decision-making.
- Coordinated placement of line haul and feeder vehicles for efficient logistics.
- Dispatch planning of consignments.
- Provided data to team and followed up to achieve timely closures.
- Supported supervisor in managing floor operations to ensure smooth workflow.
- To handle morning Shift Last mile operation & feeder carting vehicle in charge.
- Appreciation: We Received wow Award in Rivigo logistics at MAR 2019
Education
B.com -
Gujarat University
Gujarat, India01-2018
HSC -
Gujarat, India01-2013
SSC -
Gujarat, India01-2011
Skills
Experienced Operations Leader with 10 years of expertise in supply chain, logistics, and hub operations Proven ability to build and lead high-performing teams of 40–50 members while driving operational excellence and achieving performance targets
Hobbies and Interests
- Active participation in team sports including Volleyball, Cricket, and Football, demonstrating teamwork, discipline, leadership, and a competitive mindset.
Skills Highlighted
- Experienced Operations Leader with 10+ years of expertise in supply chain, logistics, and hub operations. Proven ability to build and lead high-performing teams of 40–50 members while driving operational excellence and achieving performance targets. Skilled in shift roster planning, workforce management, scorecard evaluation, shop floor operations, and facility layout optimization. Strong experience in monitoring QA/QC audits, implementing process improvements, and ensuring compliance with operational standards. Known for a positive attitude, effective team leadership, problem-solving abilities, and delivering efficient, customer-focused operations in fast-paced environments.
Personal Information
- Father's Name: Late Shri Rajkumar Chauhan
- Date of Birth: 12/25/95
Disclaimer
I Jignesh Chauhan hereby confirm that all the details furnished above are true and correct to the best of my knowledge.
Timeline
Senior Lead – Sub zonal Manager
Shadowfax Limited
02.2025 - Current
HUB IN charge
Instakart Service Private limited ( Flipkart )
09.2023 - 01.2025
Team Leader
Delhivery Limited
07.2019 - 08.2023
Senior Executive
Rivigo Services Pvt Ltd
09.2017 - 07.2019
B.com -
Gujarat University