JIGNESH PANCHOLI
301 I-wing, Radhe Krishna Park, Haji Malang Road, Chakki Naka, Kalyan East
Summary
Dedicated professional pursuing impactful middle management opportunity in respected local or multinational firm, focused on applying skills and characteristics to positively influence bottom line and advance career trajectory
Overview
14
14
years of professional experience
1
1
Certification
Work History
Banquet Manager
Hotel Tunga International
Mumbai
01.2024 - 08.2024
- Planned menus in consultation with chefs and caterers to meet the needs of clients.
- Managed budget for banquet events, controlling costs without compromising quality.
- Coordinated and monitored banquet operations to ensure quality service standards were met.
- Resolved complaints from guests regarding services or facilities provided at banquets.
- Assisted guests at check-in, providing information on various services within hotel.
Banquet Manager Sales & Business Operations
Kapco Banquets and Catering
Mumbai
09.2022 - 01.2024
- Exceeded service expectations by collaborating with wedding planners and decorators throughout events.
- Coordinated training for banquet staff to uphold hotel quality standards.
- Managed daily operations of events, ensuring effective oversight of servers and bartenders.
- Participated in pre- and post-conference meetings to align event objectives.
- Conducted detailed tours of banquet facilities for guests, explaining event flow.
Banquet Manager
Hotel Tip - Top International
Pune
01.2022 - 09.2022
- Created schedules for food and beverage service employees.
- Managed budget for banquet events, controlling costs without compromising quality.
- Planned menus in consultation with chefs and caterers to meet the needs of clients.
- Transmitted and received messages using telephones or telephone switchboards.
- Coordinated and monitored banquet operations to ensure quality service standards were met.
- Communicated with venue personnel to coordinate event logistics.
Assistant Manager
Kapco Banquets and Catering
Mumbai
04.2017 - 10.2019
- Created reports on sales trends, inventory levels, and financial data.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed customer service inquiries and complaints in a timely manner.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Senior Captain
DOPPIO BAR & BRASSERIE
Mumbai
06.2016 - 03.2017
- Oversaw training and development initiatives for staff to enhance operational efficiency.
- Managed inventory, ensuring optimal stock levels to support service demands.
- Collaborated with management team to implement cost reduction strategies.
- Designed innovative cocktail menus while managing bar area and compliance regulations.
- Processed payments accurately using POS system to maintain financial integrity.
- Maintained knowledge of current mixology trends, equipment, and sanitation standards.
- Fostered positive customer relationships to promote repeat business.
Restaurant Supervisor
BOMBAY PALACE
08.2014 - 07.2015
- Company Overview: Restaurant in Malaysia
- Restaurant in Malaysia
- Managed accounts payable, accounts receivable and payroll.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Trained new employees on restaurant policies and procedures.
- Monitored temperatures of prepared food and cold-storage areas.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Prepared weekly payroll to keep up with projected weekly revenue.
- Assisted cooks in preparing meals for customers according to established recipes and portion control guidelines.
Assistant Manager
APNA PUNJAB
Mumbai
01.2013 - 02.2014
- Managed restaurant operations, integrating customer feedback to improve service quality.
- Oversaw cash and petty cash handling, ensuring accuracy in financial transactions.
- Coordinated warehouse ordering to sustain optimal stock levels throughout operations.
- Developed innovative menu items to attract a diverse clientele base.
- Executed promotional deals during special occasions to increase sales revenue.
- Compiled sales reports to monitor performance and identify emerging trends.
Senior Crew
TIM HORTONS
10.2011 - 11.2012
- Company Overview: Coffee shop chain
- Coffee shop chain
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Restocked product displays based on demand and projected sales.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Received and accurately processed customer payments.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Ground beans for espresso shots according to individual customer specifications.
- Stocked customer service stations with paper products or beverage preparation items.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Guest Service Associate
COFFEE BEAN TEA LEAF
Mumbai
04.2010 - 09.2011
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Ordered food items from vendors as needed.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Stocked shelves with fresh merchandise on a regular basis.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Managed cash register and processed transactions with accuracy and integrity.
Education
MBA - International Hospitality and Tourism Management
AMITY University
Mumbai08-2024
Bachelor of Arts - Hospitality Management
ITM Business School of Hotel Management
Edinburgh, UK01-2007
Higher Secondary Education -
Maharashtra State Board of Secondary & Higher Secondary Education
Maharashtra Mumbai 01-2005
SSC -
Maharashtra State Board of Secondary & Higher Secondary Education
Maharashtra, Mumbai01-2004
Skills
- Project Management
- Teamwork
- Event planning
- Menu development
- Budget management
- Operational oversight
- Organization and time management
- Effective Communication
- Critical Thinking
Additional Information
Training successfully attended and completed on: Wine and Beer Training, Bartending Training, Service Etiquette Training
Hobbies and Interests
- Travelling
- Playing Cricket
Training
- Grand Hyatt, Mumbai, 12/10/08, 01/05/09, Banquets
- Intercontinental, Marine Drive, 05/12/09, 11/12/09, Food & Beverage
References
- Mr. Subhas Bhanage, Operations Manager / Sales Head, Kapco Banquets & Catering Pvt Ltd., +91 7021431066
- Ms. Pallavi Shinde, Sales Manager, Kapco Banquets and Catering, +918879773326 / +91 9967852355
Languages
- English, Fluent
- Marathi, Fluent
- Gujarati, Fluent
- Hindi, Fluent
Languages
Gujarati
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Certification
- Wine and beer training
- Bartending training
- Service Etiquette Training
Timeline
Banquet Manager
Hotel Tunga International
01.2024 - 08.2024
Banquet Manager Sales & Business Operations
Kapco Banquets and Catering
09.2022 - 01.2024
Banquet Manager
Hotel Tip - Top International
01.2022 - 09.2022
Assistant Manager
Kapco Banquets and Catering
04.2017 - 10.2019
Senior Captain
DOPPIO BAR & BRASSERIE
06.2016 - 03.2017
Restaurant Supervisor
BOMBAY PALACE
08.2014 - 07.2015
Assistant Manager
APNA PUNJAB
01.2013 - 02.2014
Senior Crew
TIM HORTONS
10.2011 - 11.2012
Guest Service Associate
COFFEE BEAN TEA LEAF
04.2010 - 09.2011
MBA - International Hospitality and Tourism Management
AMITY University
Bachelor of Arts - Hospitality Management
ITM Business School of Hotel Management
Higher Secondary Education -
Maharashtra State Board of Secondary & Higher Secondary Education
SSC -
Maharashtra State Board of Secondary & Higher Secondary Education
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