Jignesh Patel

Company Overview: Leading cybersecurity consulting firm specializing in DevSecOps, cloud security, and infrastructure protection services for enterprise clients across multiple industries including financial services, healthcare, and technology.

Key Achievements & Responsibilities:

• Enterprise Kubernetes Management: Designed, deployed, and secured production-grade Kubernetes clusters across multi-cloud environments (AWS EKS, Azure AKS, Google GKE) serving 500+ microservices with 99.9% uptime SLA compliance
• OpenSearch Infrastructure: Architected and managed enterprise OpenSearch clusters on Kubernetes with high availability configuration, processing 10TB+ daily logs with automated scaling, backup strategies, and disaster recovery procedures
• Infrastructure Automation: Implemented comprehensive Infrastructure as Code using Helm charts, StatefulSets, and custom operators for automated provisioning and lifecycle management of complex distributed applications
• Security Architecture: Established enterprise-grade TLS encryption, RBAC policies, and IAM integration ensuring SOC 2 Type II compliance and industry security standards across all infrastructure components
• Observability Platform: Integrated advanced observability solutions including OpenSearch dashboards, Prometheus metrics collection, and Grafana visualizations providing real-time infrastructure monitoring and alerting
• Runtime Security Implementation: Deployed and configured comprehensive Kubernetes security tools including Falco for runtime threat detection, Kyverno for policy enforcement, Trivy for vulnerability scanning, and Kubesec for security assessment
• GitOps Workflow: Established enterprise GitOps workflows using ArgoCD and Flux for declarative infrastructure management, configuration drift detection, automated deployment rollbacks, and environment promotion strategies
• Security Hardening: Implemented comprehensive security hardening following CIS Kubernetes benchmarks, NIST cybersecurity framework, and industry best practices for cloud-native security posture management
• DevSecOps Pipeline Integration: Embedded security scanning throughout CI/CD pipelines using SAST/DAST tools, dependency scanning, container image scanning, and automated security testing with quality gate-based deployment controls
• Incident Response & Forensics: Provided 24/7 incident response and forensic investigation capabilities using OpenSearch within Kubernetes environments, reducing mean time to resolution by 60%
• Performance Optimization: Optimized cluster resource utilization achieving 30% cost reduction while improving application performance through intelligent resource allocation and auto-scaling configurations
• Disaster Recovery: Designed and implemented comprehensive disaster recovery strategies with RTO/RPO targets, cross-region backup strategies, and automated failover mechanisms

Technical Impact:

• Reduced infrastructure operational costs by 40% through automation and intelligent resource management
• Improved deployment efficiency by 45% through GitOps workflows and automated testing
• Achieved 99.9% system uptime across all managed environments
• Reduced security vulnerabilities by 75% through integrated scanning and automated remediation
• Decreased incident response time by 60% through proactive monitoring and automated alerting

• Configured and managed Kubernetes clusters, deploying applications and services to support the company's infrastructure.
• Collaborated with development and operations teams to streamline CI/CD processes, resulting in a 30% reduction in deployment time
• Monitored cluster health, performance, and capacity, implementing scaling strategies as needed.
• Orchestrated containerized workloads using Kubernetes, enabling seamless application deployment, scaling, and management
• Collaborated with development teams to optimize application deployments and troubleshoot issues.
• Implemented and managed CI/CD pipelines with Jenkins, GitLab CI/CD reducing manual effort and accelerating software delivery
• Monitored system performance, identified and resolved bottlenecks, and optimized resource utilization with Prometheus and Grafain
• Designing and configuring the AWS Route 53 routing policy to intelligently route traffic between on-premise infrastructure and load balancer services
• Worked flexible hours across night, weekend, and holiday shifts.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Proven ability to learn quickly and adapt to new situations.
• Monitored automated build and continuous software integration process to drive build/release failure resolution.
• Developed conversion and system implementation plans.
• Analyzed work to generate logic for new systems, procedures and tests.
• Translated technical concepts and information into terms parties could easily comprehend.

• Knowledge of application deployment and data migration on AWS
• Knowledge of monitoring, logging and cost management tools that integrate with AWS
• Managed and maintained Linux-based systems, ensuring high availability, security, and performance
• Installed, configured, and secured web servers like Apache and Nginx, supporting reliable hosting and web application deployments.
• Implemented backup and recovery strategies, safeguarding critical data and minimizing data loss risks.
• Automate administration tasks through use of scripting.
• Resolved system issues and provided technical support to end-users
• Maintain Database servers (MySQL, MSSQL) Backup / Restore Troubleshoot

• Maintained 99% system uptime; ensuring optimum infrastructure/network performance by: regularly analyzing system logs to identify potential issues; initiating necessary updates, patches and configuration changes, as well as installing and configuring leading edge hardware and software technologies
• Collaborated with cross-functional teams to define system specifications, conduct capacity planning, and ensure optimal resource utilization
• IT Planning Schedule Purchases / Up gradation to system and software
• Creating E-mail accounts, E-Mail quota which is running on Linux Platform
• Site : Reliance Industries Limited, Silvassa

• Functioned as primary Linux administer and systems engineer to maintain system services and performance – Planned and executed Linux system changes and upgrades
• Resolved system issues and provided technical support to end-users, ensuring smooth operations and user satisfaction
• System Monitoring and Performance Optimization: Monitor system performance, resource utilization, and troubleshoot issues. Implement performance tuning techniques to optimize system performance and ensure high availability.
• Network Configuration: Configure and troubleshoot network interfaces, IP addressing, DNS settings, and network services on Linux systems. Implement and maintain network security measures, such as VPNs and firewall rules.
• Server and Service Deployment: Deploy and manage various server applications and services, such as web servers, database servers, email servers, and file servers. Ensure proper configuration, performance optimization, and high availability.
• Managed and maintained the Zimbra collaboration suite, overseeing the installation, configuration, and ongoing management of the email system.

• Provided technical support to customers, resolving network-related issues and inquiries via phone, email, or remote access.
• Diagnosed and troubleshooted network connectivity, performance, and configuration issues, ensuring prompt issue resolution
• Collaborated with cross-functional teams to escalate and resolve complex technical problems, ensuring customer satisfaction.
• Communicated effectively with non-technical customers, providing clear instructions and explanations of technical concepts.
• Ensured timely resolution of helpdesk tickets and met service level agreements (SLAs) to maximize user productivity.
• Troubleshooting and Issue Resolution: Diagnose and resolve customer-reported problems related to software applications, hardware, or services. Work diligently to identify the root cause of issues and provide timely solution
• Document customer interactions and issue details in a ticketing system, ensuring all information is accurate, complete, and up-to-date.